Barretts Kent Avis 1 295

Thanks to all at Barretts for making the whole new car purchase simple and painless - especially Louisa who just breezed me through it all.

Every time I call Barrett's they pick the phone up!!!
No having to call back or be called back that you never get from near enough every other main dealer.Barrett's are actually a very caring dealer I must say being one myself, Booked in effortlessly with a reasonable date for repair.

Thank you Barretts
John
JMV CARS LTD

Rubbish service, no communication. Had our car for over a month now and saying they don't know how to fix it - even though they are supposed to be Landrove Specialists. Fed up and frankly had enough.

I visited Barrett’s this month and was welcomed with a warm smile and very pleasant members of staff. I dealt with a gentleman called Christopher Hogben who listened to my current situation and my objectives of the visit and he couldn’t do enough to help me. I would thoroughly recommend both Chris and the team here if you’re looking for your next BMW

Superb service from the moment we walked through the door, backed up by a wide availability of used cars.

Kieron Farmer was very helpful quickly working out what we wanted, finding us the perfect car at the right price in minutes.

A week later we drove away in our new car, could not ask for more.

We made an appointment with Barrett's Jaguar Land Rover Canterbury on Saturday 22nd February to view a Jaguar E Pace. We were blown away with the service we received, Louisa, James The Sales Manager and the Team made our Jaguar Land Rover Experience "AMAZING" in every way, they are so very professional, friendly and know their products and how to treat their customers. We felt like a King and Queen, nothing was too much trouble. We had taken our puppy Ruby a German Shepherd with us and she also was treated like Royalty. We can't thank you all enough for that very special day, we highly recommend Barrett's Car dealership Canterbury for your new Jaguar. We will be back to collect our Beautiful car very soon. Kindest Regards Niki, Mark and Ruby

I recently took my BMW [model] to Barretts BMW Canterbury for a brake fluid service. While booking, they upsold me the MOT, which I agreed to—even though it was more expensive than my trusted local garage—because I expected a professional and thorough experience from an official BMW dealership. Unfortunately, I couldn’t have been more wrong.

🔹 MOT Failure That Should Have Been Avoided
As part of their process, BMW offers a free Visual Health Check, which is supposed to flag any issues. However, Barretts failed to identify a simple, visible fault with my wing mirror indicator, leading to my car failing the MOT unnecessarily. They only replaced it after failing the test, then immediately passed the car once fixed—meaning this failure was completely avoidable.

🔹 Contradictory & Weak Excuses
When I questioned why the Visual Health Check did not catch this issue beforehand, I was given a poor excuse about workshop scheduling and needing to use a ramp, despite the fact that a broken wing mirror indicator does not require a ramp inspection. It was clear that their process had failed me, yet rather than admitting this, they deflected responsibility.

🔹 BMW UK Dismissed My Complaint Without Resolution
To make matters worse, BMW UK later closed my complaint without even confirming with me that it had been resolved. This shows a complete lack of customer care and accountability—instead of ensuring I received a proper response, they simply marked the issue as closed.

🔹 I Paid More for an Inferior Service
I regret choosing Barretts for my MOT, especially after being upsold on it under the impression that I would receive a premium service. Instead, I got a careless process, a weak response, and an unnecessary MOT failure now permanently on my vehicle’s record.

🚨 If you’re considering a service or MOT at Barretts BMW, think twice. A trusted local garage would have handled this far better, and I would have saved money in the process. BMW Canterbury and BMW UK have both shown that they do not care about customer satisfaction once they have taken your money.

Would I trust them again? Absolutely not.

Excellent customer service at Barretts BMW Ashford with the service team, Aaron kept me well informed on the updates on my vehicle from start to finish, Incredibly professional and friendly!

Excellent service from Barretts Mini Ashford. All the staff were friendly and welcoming. Taylor initially found a car for me which I had overlooked and was able to allay my concerns. Edward dealt with the sale and has been amazing in his levels of communication and helpfulness. Even after the sale he has been on hand when I have had questions. It was been a great car buying experience and I will definitely be back. They are dog friendly too, which is also very useful.

Absolutely terrible service from Barretts Ashford. Car went in for a service which should have taken 1 day. It actually took them 2 days. I then spent over an hour waiting for them to get my car back to me. And even though they assured me they would give the car a complete wash and hoover they did not bother. When I complained about the length of time taken for the service they refused to even reduce the cost of service. After I insisted they somehow managed to reduce the cost but then went and removed the complimentary gift items that were in the car - extremely petty. The service manager could not even be bothered to come out and apologise in person, but sent someone else to deal with the issue. Very cowardly! If you want good service, please do not use them for anything.

Great service, customer service by Sophie was excellent too.

The service I received at Barrett’s was exemplary. My mini required rear brake pads whilst I was visiting my son (790 miles from home). The lovely lady at reception was pleasant and helpful in finding a way forward to help assist in organising the repairs.
Courtney too was exemplary in her customer care. She kept me in the loop as to where my car was in the repair schedule. She ensured I was comfortable, had cuppas and provided a phone charger while I waited. Both these staff members were just fabulous! Thank you so much!

Excellent service from Sophie - very communicative, knowledgeable, and even threw in a free car wash as they were quiet (and our car was filthy!).

Great efficient service from the team especially Ellie. Prompt, good communication and a great price for the work needed.
Simon Bennett

The service levels are about as good as they can get from the communication including the video of the underside of the car to the detailed explanation of what needs doing by when. Lauren was fantastic thank you all.

As always, exceptional top quality service from everyone at Barrerts, going above and beyond to make sure every detail is covered to the highest standard. Thank you again Barretts. 🙂👍

Great service as always, efficient staff with good customer communication. Thank you!

Excellent professional service from happy people thank you very much

Super staff. Very efficient and friendly. Special commendation for James and Tim. Car as always, going well.