Barretts Kent Avis 1 295

Excellent from start to finish and thank you so much for the complimentary goodies that were left in my car on collect.. Special thanks to James Major, kept me informed re: my car. 5⭐️.. Miss Brown

The ladies in reception were extremely diligent and processed my car for an MOT and brake service quickly, thank you. I would give Barretts 5 stars, but my car did not receive a full vacuum - they did not lift the mats in the front and the boot remained untouched. I know this sounds very picky, but it isn't cheap to have a service at BMW and when I booked it I was assured it would get a complete vacuum. I was not expecting a full valet, but I was disappointed, sorry.

Really clear information before, during and after the replacement repairs were completed. Really pleased there were options for getting my car to the dealership. Opted for collection and return by Mini representative. Very efficient, professional and friendly. Prompt review of the vehicle and the subsequent video emailed to me with follow up call shortly after. Additional works resulting from that were able to be carried out at the same appointment (2 new front tyres) and were competitively priced. Everything all done and car back to me by mid afternoon. Follow up call completed and payment taken. All very good. When I actually went to use my car later that day, I found 4 gifts from Mini in the car…presume this was because my car was in for a long awaited recall for a replacement part. The chap who brought my car back never mentioned it and so it was a lovely surprise. Courtney on the phone never mentioned this either (this call was before I discovered the gifts). Everyone I spoke to and interacted with were really friendly and happy and this shone through in our interactions. It sounded like people were very happy in their jobs/roles and happy to be a part of this recall programme of work. Thank you.

Bmw was very organised at my appointment for car service. The service support was helpful and efficient and I must say a good experience all round. They kept me informed of progress and ordered new part and fitted at the same appointment.

Excellent service from Barrettes mini Ashford as always a good price for the mot and they cleaned the car too! Not many places do that!

Again another great experience with Barrett’s, they are always polite and courteous. Customer service in my experience has always been excellent.

Brilliant service as always. Particularly like the walkthrough inspection video. Courtesy car made available, my car returned cleaned. Thank you.

We dropped the car off early we were greeted with a hot drink of our choice made to feel welcome as usual the air bag was replaced and the car was cleaned free of charge .

Service is always good. Efficient, friendly and well organised. Customer is always keep informed of progress.

Had to bring my car in for a recall, which was carried out quickly and with lots of communication resulting in a smooth experience, I always bring my car to Barrett’s as they always go the extra mile with service and communication.

I have to give Barretts a five star rating . I couldn’t fault their service
Sophie had everything organised before hand , from picking my car up ( the chap was professional ) to keeping me well informed to what was happening and to delivering it back to me. First class service Barretts of Ashford thank you.

Customer Service is as important as the vehicle itself. Many thanks to Ellie Rees-Davies for negotiating me through my service in such a professional & positive manner. A great ambassador for the brand!

As always great communication and atte

Good friendly service , kept me informed of any updates. Quick service , very happy

As always great service from Barretts BMW team members. Special thank you to assistance service manager Miss Abbey Davies who dealt expertly with my recent problems on the car whilst on holiday in France and Miss Sophie Simpson who looked after me once the car had been repaired.

Had a 10/10 experience would be using them again thanks again

Very professional, good friendly service

Excellent service, maintenence on car was carried out quickly and I felt I got value for money.

Fabulous customer interaction from drop off to collection. Intermittent fault with Z4 which typically resolved itself on deposit to garage, but reactivated on way home. Nonetheless kept fully informed during the day, and will need to re-book, but fully confident with service team.

First service on my 225e all good kept informed and I chose pick up and delivery which suited me this time and was done brilliantly all in all a pleasant experience