Horrible experience overall. Customer experience is pathetic. I had to pay so much extra, plus the hassle, because of incorrect deliveries from Bathroom Takeaway. And on top of that, customer servic... Voir plus
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Lisez les avis des autres
I recently bought some bathroom products and the whole experience was smooth, satisfying, and honestly… a bit of a pleasure. The quality is fantastic—everything looks great, feels solid, and wo... Voir plus
Small issue with delivery, once contacted; Bathroom Takeaway could not have been more helpful. The radiators themselves are of a much higher quality than could be reasonably expected at these prices.... Voir plus
I dealt with Yasin for a large order. Yasin was calm, professional and helped me place my order with ease. He was very efficient and kept me fully informed. He even sent me tracking details via WhatsA... Voir plus
À propos de l'entreprise
À propos de Bathroom Takeaway
Écrit par l'entreprise
We’re an online bathroom retailer with stores in Manchester, Lincoln and Minworth! Our goal is to offer real bathrooms at unbelievable prices with no gimmicks. With a huge range of Bathroom Suites, Showers, Radiators and more, all at some of the best prices online, we make creating your dream bathroom affordable. Plus, we offer free standard delivery on orders over £399!
At Bathroom Takeaway, we’re passionate about bathrooms and our quality customer service. That’s why we back our products with solid guarantees and a 30 day money back promise.
Visit us online or in store and discover how easy it is to transform your bathroom for less./
Our Promises
Écrit par l'entreprise
- Product Guarantee
- We're so proud of the quality of our products that we're delighted to offer a 100% satisfaction guarantee! Our product guarantees ensures greater peace of mind when purchasing our products.
- 30-Day Money Back Guarantee
- If for whatever reason you're not satisfied, we will provide a full refund within 30 days of receipt. Just make sure the item is unused, in its original packaging, and in a resaleable condition.
- Price Guarantee
- We guarantee the best prices around. We're so confident that we'll match any like for like quotation from any other UK supplier.
- Free Delivery over £399
- We offer free standard delivery on all orders £399 or more to UK Mainland.
- Social Media
- Follow our socials to keep up to date with our latest offers, product launches, competitions, and news.
Coordonnées de contact
Unit 16 Floats Road, Roundthorn Industrial Estate, Wythenshawe, M23 9LJ, Manchester, Royaume-Uni
- 0333 305 8200
- customer.services@bathroomtakeaway.com
- www.bathroomtakeaway.com
4,5
Excellent
3 k avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick delivery
Quick delivery, easy ordering, had a faulty part was replaced in reasonable time
2 avril 2026
Very nice bath panel mirror finish
Very nice bath panel mirror finish
Fast delivery very good price
22 avril 2026
Highly Recommend
The process from start to finish was easy. I was struggling to know which valves to get with what radiator but the radiator bundle made this process much easier.
I received my confirmation of delivery quickly and by the next day the tracking details came through my yodel app (To add, as soon as the company gave me the order number and delivery company I added it to the app, hence the app notifications)
The delivery came in two part which I realised when I had two tracking numbers on the app, I wasn't told it would be in two parts and if you are not familiar with the delivery apps, this be an issue for some.
Both deliveries came on the same day. The radiator was well packaged. The radiator isn't installed yet but it looks great.
21 avril 2026
great quality goods with fast delivery…
great quality goods with fast delivery and great price, will use again
17 avril 2026
Much better quality than the prices suggest.
Small issue with delivery, once contacted; Bathroom Takeaway could not have been more helpful.
The radiators themselves are of a much higher quality than could be reasonably expected at these prices. I will change from my usual supplier.
20 avril 2026
Ignore the timeslot!
Can't fault the purchase and the sale itself but the time slot given?... 3 hrs later the driver arrived and had to take more time off work then I was expecting too.
22 avril 2026
Réponse : Bathroom Takeaway
Good Afternoon Michael.
Thank you for your review.
I am glad to hear you were happy with your purchase experience, but sadly not with the courier.
I am very sorry that the courier was later than their original delivery estimate. Occasionally couriers are delayed with things outside of their control.
It does appear that they were still able to deliver the goods on the advised day, albeit later than expect.
I will feed this back to the courier to try and understand why the delay was so great in an effort to stop this happening again.
Please accept our sincerest apologies.
Kind regards,
- Bathroom Takeaway
Poor delivery
We had an expensive order of >£600. There is little to no communication from the company about delivery and no way to select a best date. I had an email late at night to say delivery would be attempted tomorrow but no way to rearrange delivery online. We work hospital shifts and were both on 8-8s that day. I planned to call when the office opened to ask them to change delivery but the radiator was dropped off first thing. It was put on our drive in the AM and left outside for nearly 12 hours- I called the delivery company and they apologised and said they would pick it back up and re deliver. This didn't happen. The radiator was delivered and left on our drive in full view of the street, they backed it in the pallet up to our backdoor, leaving an 82kg package stood upright. It was so difficult to move the radiator in to the house because of how it was placed as it was delivered. We are also stuck with a massive pallet and we now have to take it to the skip. We only used this company as we could’nt get a 4 column radiator from the site we already used and I would not use them again if I could avoid.
20 avril 2026
Réponse : Bathroom Takeaway
Good Afternoon.
Thank you for your review.
I am sorry to hear you were not happy with your experience.
I have looked into your order and I can see you raised your order 19/04, this was dispatched the next working day (20/04).
We emailed you on 20/04 with the consignment tracking information and the courier it was assigned to.
On 21/04 your order was delivered via a palletised courier service at 11:12.
If you had contacted us to make us aware of delivery dates that were not acceptable we could have held the dispatch to a date where you would be available.
I am truly very sorry for the service experienced with the courier. As the service is a palletised service it is listed as a curb side delivery.
We will investigate this further with the courier in an effort to improve services moving forward.
Kind regards,
- Bathroom Takeaway
I haven’t even received my order and…
I haven’t even received my order and I’m getting requests to review!!
20 avril 2026
Réponse : Bathroom Takeaway
Good Afternoon Zach.
Thank you for your review.
Please accept our apologies for the email being sent without you receiving your order.
Our Trustpilot emails are usually sent a week after customers have raised their order, your appears to have come through sooner.
I can see you raised your order 19/04 and was dispatched 20/04 and has been delivered today.
Looking at the courier tracking information it appears that there was a misroute in the courier network which sadly delayed your delivery passed our normal delivery window.
Please accept our sincerest apologies and we will raise this with our account manager to investigate this further in an effort to reduce this happening again.
Kind regards,
- Bathroom Takeaway
Delivered on time polite driver 10/10
19 avril 2026
Quick delivery...well packaged...Raw…
Quick delivery...well packaged...Raw metal vertical radiator looks amazing up... very happy.
30 mars 2026
Did not receive radiators 3 weeks…
Did not receive radiators 3 weeks later, still no refund. Terrible communication of 1 email a day from customer service, constantly being asked to wait, with no resolution. DO NOT ORDER FROM THEM!
21 avril 2026
Avis spontané
Réponse : Bathroom Takeaway
Good Afternoon JM.
Thank you for your review.
I am sorry to hear you were not happy with your experience.
I have looked into your order and I can see you raised your order 29/09, this was dispatched the next working day (30/04).
Sadly looking at the courier tracking, one item was damaged in transit and another item appears to have been lost/delayed within their network.
When the courier attempted to deliver an item, this was refused and as such the courier raised a return for all of the items. As items are missing, these have not been returned to us and as such no refund was raised.
When our customer service team agreed to refund you as the courier delays were taking an exceptional amount of time to return the goods, we were unable as you had already raised a chargeback request.
Our customer services team work on a contact SLA of 24 hours which is why you have received a response within 24 hours. While we do aim to reply quicker than this, unfortunately this is not always possible.
We will of course raise this with our courier to investigate thoroughly as to what happened in your example to try and stop instances like this from happen again.
Please accept our sincerest apologies for the delays and experience.
Kind regards,
- Bathroom Takeaway
The customer service we experienced…
The customer service we experienced from Nathan at the Minworth store
16 avril 2026
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