Bedlinen Direct Avis 

Samantha in Customer service is amazing. A really human to deal with. Fantastic company to deal with. Products we bought are superb.

Very happy customer

Pleased with the fitted sheets and good quick delivery

Our duvet took longer to arrive than initially indicated and communication was lacking to the point where we thought we might have been scammed. Suddenly the duvet arrived and we are really pleased with it. The quality is great and the option to have different tog ratings on either side suits us perfectly. This would have been a five star review if communication was better!

I actually ended up not buying from this company , as after making payment for mu item, they emailed me to say it was out of stock.
Most companies that I ve shopped from,do actually specify, at the time of ordering that item is out of stock and don’t actually take your money for the unavailable item!?!
So they had to give me a full refund.

Delivered promptly
Sheets are cotton jersey needed for adjustable beds.
Have always had finest quality woven sheets before but these feel good and have washed well

Beautifully soft, good quality linen. I will definitely be buying more!

Absolutely first class. We had an issue with the delivery which was no fault at all of Bedlinen direct but they sorted everything.

Excellent products and excellent service.

Thank you

Order a set of pillow cases from company website, paid for product

Received a email asking for additional payment for postage after sales completed in direct contradiction to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2

With the amount of scams out there why would any respectfully company ask to send the customer a link to make additional payment After making my concerns felt company did not take responsibility and fulfil order, but at least they did refund original payment poor show

11 days on and multiple promises of delivery from DPD and my £300 order is nowhere to be seen this despite multiple "pre -delivery" notifications No support from BedLinen Direct -it seems its my problem

***
Update
****
OK...the response below is a "cut and paste"sent to yet another complainant? and not in any way connected to my own complaint .These people will not speak to you and leave you in limbo. Avoid

Really poor customer engagement and has the audacity to complain about a factual review
Goods arrived in battered parcel 12 days later.

Ordered two pillows nearly two weeks ago. Have tried ringing them 4 times this week. Ends up going to answer machine. Left my name and number but no reply. Will never order from this company again. Out of pocket. All paid and no product.

Bought Egytian Cotton Sheets with a 7 year guarantee, both sheets tore within that guarantee period despite the fact they had been very well taken care of over the years. I contacted the company and they refused to adhere to their own guarantee. Eventually I was given 1 sheet as a 'goodwill gesture' but was basically told the damage was my fault - I'm single, sleep alone in bed, wash them on a gentle wash with special detergent so theres no was it was down to me, its the sheets not being able to last 7 years. Avoid this company at all costs, especially their Belledorm range as they do not keep to their own contracts that the guarantees technically are, and staff are rude regarding it too, would repeatedly ask for the same photos again and again like they were trying to get out of it
*edit Ive been seriously ill for a start & in hospital lots, and 2 sheets doing the same thing at the same time is a defect in the quality of the product and how its made, there would have been thinning if wear and tear, not even my asda sheets have done what these did and I had them a lot longer before I thought I upgraded. People need to know you dont keep to the guarantee terms

What a wonderful night's sleep. My wife and I operate at different temperatures so I've been sleeping with a blanket on top of the duvet which does not work well.
We now have one duvet and both sleep under our idea duvet.
It would have been good if the system gave updates on delivery times for bespoke duvets but Samantha kept me up to date

Excellent quality & service.......but if you happen to hit a problem, rest asured Samantha will be there to help & sort.

I cannot comment on the quality of the product because I never received it. The manufacturers sent it with FedEx who delivered it somewhere but not to my address. No signature was obtained and their "proof of delivery" was a photo of the package next to a waste bin. This position has been accepted by PayPal, the manufacturers, and BedLinen Direct. So I can only warn you against buying anything from this company.

ordered dacron Comforel Mattress topper, double. When received we realised we needed a king size. Would not accept return, even though not used/ opened as they said product made to order. I find that strange on such a basic sizing?

Great Communications. Swift delivery and very well packed.
The sheets and pillow cases are a very good quality, size and comfortable.
They are a lovely soft shade. After washing - they still fit the bed!

Very helpful and well-informed staff, who were happy to answer any enquiries. The duck feather and down, medium comfort pillows, are of superb quality and extremely comfortable. After suffering neck and shoulder pain for some time, I was delighted to find these pillows and now enjoy a great night's sleep.

Brilliant service, excellent products - what more can I say!

Excellent service and product. The sheets top quality and a great fit especially the depth.
Items were despatched quickly and I received updates about despatch and expected delivery times.
Would happily purchase from this company again