Bedlinen Direct Avis 

I'm always wary when placing an order with an online retailer for the first time. However, in this case, my fears proved to be unfounded: first rate in customer service; promptness of delivery; packaging; and. above all, the quality of their flannelette sheets and pillow cases. I would definitely shop with them again.

Great Help Desk! Samantha responded so promptly to queries re the missing items from my order - and arranged to have them replaced/delivered within 24 hours.
Not the first time I've purchased from Bedlinen Direct - and I'm always impressed with the quality of the items I order.

Absolutely superb pillow at a great price and well packaged. It did take a little longer then given timescale to arrive and we did not get notice of its delivery, luckily we were at home. Otherwise good service and will certainly use Bedlinen direct again.

Towels arrived swiftly. They were packed beautifully which was another little pleasure The towels are good quality and the bath sheet is very generously sized. I like the design which looks fresh and clean.
I'm very pleased with my purchase.

Great choice of Cool max bed linen. The 2.5 duvet is perfect. Arrived well packaged. Very pleased.

I have bought several sets of bed linen from these guys - amazing quality - especially the 400 count sets. They wash brilliantly and look fantastic. Also amazing customer service - I managed to get my own post code wrong - Sam sent out replacements at no extra shipping cost the same day. Delivery is super fast (when you get the address right!!) highly recommend this company having previously been a staunch White Company / Rise&Fall fan. No more!!

Ordered 2 king size Pima sheets Very pleased Luxurious Great service. Will be checking in again for duvet covers

I recently purchased some Coolmax bedding. I'd recommend it to anyone who struggles to sleep when it's warm. It was delivered quicker than expected which was great as the weather has been humid.

I ordered a Coolmax mattress protector for over £90. What turned up was a cheap light generic Ebay protector. Tried to return it, refused. No customer care & poor quality over priced goods. Think carefully before ordering anything from this Company. you are unlikely to receive what you think you have ordered. I will add the conversation with customer support later which is eye opening and went straight to threatening court action

Good quality product supplied and happy with service provided. One of the few suppliers to offer extra deep fitted sheets. It would be great to expand the colour range available.

Great quality and speedy delivery. I bought two firm organic cotton wool pillows.

Purchased aerelle softflex pillows, as the image shows 2 pillows and product name is 'Pillows', I expected to receive 2 pillows. Company refusing refund, even though they are legally obliged to describe the product accurately.

Update 14/05 - The company have responded to my poor review, claiming the packaging has been opened and therefore cannot be returned. This is not the case at all, all packaging remains in tact and the item completely unused.

Bought two super king very nice sheets in ivory to match existing white company set where the sheet had worn out. The delivery was very prompt and the sheets are very good quality and very reasonably priced - I would definitely recommend and buy again from this company

Excellent service and excellent product. Such a novelty being able to have one quilt but togs to suit each person.

I have ordered several things now and I have to say the quality is good. Very pleased with the fitting on the mattress. I requested a quick delivery as we are moving and they did. Good customer service.

When my original choice was unavailable I purchased a pair of European goose feather pillows from Bedlinen Direct and have been more than happy with the product, the staff were very helpful and delivery was within the advised time. I would certainly consider using this company again.

Bought extra deep brushed cotton bedding that's super soft and are indeed 'extra deep' for my huge mattress. It fits perfectly. Also bought brushed cotton Oxford pillow cases and they're also very generous and super soft. Very happy with purchase. No issues with delivery. Would use them again

We had a problem with delivery from UK to France due to a non-communicating customs office. The shipment was returned to the UK and we had it shipped with a different shipment. Received it with a week. Great customer support and a good product for a reasonable price.

Excellent customer service, quick and efficient delivery, lovely product, super quality!

I must say, I find this shop’s policy rather vexing—no exchanges or refunds on pillows, and nowhere on their website is this made sufficiently clear, at least not to my discerning eye. I purchased the Surrey Down Goose Feather and Down Pillow Medium, removed it from its packaging, gave it a gentle fluff, returned it to the bag, and tested it briefly, ensuring my head never made direct contact with the pillow itself. Alas, it proved too soft for my liking. When I enquired about exchanging it for the firmer option, I was informed, with all politeness from Samantha, that it was deemed “used” and thus ineligible for a swap. How perplexing! One suspects they rather hope customers will purchase both pillows—one for slumber, perhaps another for decorative purposes or gifting—since there’s no opportunity to assess their suitability beforehand. I’m terribly disappointed, I must confess. Had I perused the reviews prior to my purchase, I might have spared myself the chagrin of owning a pillow destined to languish unused. A most unfortunate affair.

ps: I never did venture to try the pillow outside the bag. They even had the cheek to attempt flagging this review as defamatory—well, Trustpilot, wouldn’t hear of it. And why should they? Do take care with this company—proceed with caution, and perhaps a raised eyebrow!