Bedlinen Direct Avis 

Love .the sheets.
The sheets are absolutely gorgeous and I love them, they were packaged so well and arrived quickly, an all round great experience thank you.

I have used this company before without any problem but this time the service has been poor.
I ordered goods 27th Dec and received a partial delivery the first week in January. There was no paperwork or email to say the order wouldn't be delivered in full or listing the items which were to follow.
I emailed on the 6th of January to enquire about the balance and I was told that it would be shipped end of January at the latest. It's now the 6th February and I've had no contact since and the goods still haven't been shipped, to my knowledge. I've now emailed again for a further update.
This is pretty poor service for me having to chase outstanding goods rather than the company informing me of any delays and keeping me updated.

“My order arrived two weeks late, and I had no updates from customer service. Completely unacceptable.”

Terrible company
Took my money sent an invoice
Told me there would be a delay no response for weeks
I had to email them to get an update to be told my payment didn’t go through and I should check my account

I have asked them to prove that at the POS it was rejected as they will have proof but I am not being given it

It’s not my responsibility to check my bank

I have a receipt for goods ! I expected my goods and not to be chasing

Avoid this company
Terrible customer service and I have no product and as far as I’m concerned they took my money unless they can prove other wise as I have a receipt

Fast delivery, ordered a whole new bed set including new duvet & pillows & bedline direct did not disappoint! I have slept amazing ever since my delivery, will most certainly be ordering from here again in the future! Thankyou so much :)

The 400count bedlinen, I purchased, is absolutely beautiful. It feels lovely on the bed. Delivery was prompt and the customer service was excellent. I will definitely be recommending this website to my family and friends.

Why do you not clearly label which side is which TOG rating? It seems totally obvious that if you buy a partner duvet (in my case one that is 4.5 TOG on one side and 9 TOG on the other), that you want to see easily which side is which.
Our Bedlinen Direct duvet however has got a label for 4.5 TOG on the very same edge of the duvet, just a couple of feet away from the label saying "9 TOG". It just makes no sense!
Especially as you cannot easily tell by looking at the filling which side is the warmer of the two.
For £152 for a duvet it would not be too much to ask.

This review is in respect of Coolmax 2.5 tog duvets purchased last month. Don't waste your money - they are dreadful and in my opinion not fit for purpose as they do not stay on the bed! According to some Q&A's they can be used without a cover?! Makes no difference with or without a duvet cover, they do not stay on the bed. Customer service is non-existent even if you do spend nearly £500 with this company - definitely won't be recommending to anyone.

Coolmax Lightweight 2.5 Tog Duvets
Be warned that these duvets DO NOT STAY ON THE BED! After purchasing and experiencing this problem all night, I subsequently read that they can be used WITHOUT a duvet cover - not only is this unhygienic in my view, despite them being washable, but that doesn't prevent the duvets from slipping onto the floor. DEFINITELY WOULDN'T RECOMMEND THIS PRODUCT - Extremely poor customer service considering my order value was nearly £500 - I will never use them again or recommend them to anyone.

I am so impressed with Carl's customer service (replied on a Sunday afternoon!) and was so helpful.

I am also delighted with the 400 thread cream sheets and pillowcases - which as a helpful customer explained are light biscuit in colour.

I ordered these because I had to take poor quality sheets back to Dunelm for a refund.

The sheets arrived so quickly I was taken aback, especially as I am still waiting for some sheets ordered from M&S over a week ago.

I will definitely buy from Bedlinen Direct in future if they have the colour I need at the time.

I ordered 600 thread count standard pillowcases in platinum/silver. They are excellent quality, the correct colour and size and arrived very quickly. They were very good value for money.
Communication with their team was fast and courteous.

I bought two sets of 200 thread count 50:50 poly cotton bedlinen to match existing duvet covers from another supplier. My existing bedlinen was 180 thread count 50:50 poly cotton and are great quality so I expected the sets from Bedlinen Direct to be equally as good. They were not. They were very thin indeed (I could see daylight through a doubled over pillowcase) and very scratchy. I find it hard to believe that they were 200 thread count. I put one set on the bed and then washed it using soft rinse. This didn't improve matters. Meanwhile the second set remained in its wrapping. I contact Bedlinen Direct for a refund on the unused set however was refused as my request was past their fourteen day returns period. I replied that I didn't believe that it was 200 thread count, was of very poor quality and asked them to reconsider a refund and heard nothing.

I went to Dunelm where I bought far superior quality bed linen for the same price. I should have gone there first.

You have been warned.

After having a problem with an item ordered I contacted Samantha who quickly ordered a replacement for me item which arrived within 2 days. Excellent customer service, would use this company again.

What a fantastic company and great product. We bought the 400 thread Egyptian cotton satin sheets, for the summer, really prompt delivery.
We had a tiny problem with payments but we spoke to a lovely courteous Gentleman by the name of Carl and he sorted it in minutes. We asked Carl
on other products info and he was so helpful with them too. would 100% highly recommend this company

Ordered two Suprelle Fresh Eco Tencel Pillows, 'standard' size and 'medium' comfort level. The pillows that arrived were smaller than advertsied, extremely thin/soft and not of the quality described on their website. I

I ordered a "coolmax" euro king sized mattress protector from this company. Only after ordering did it become clear how long delivery would take so I asked to cancel the order and it was agreed. So far so good. My partner managed to order a similar one from soak and sleep and for a much better price but then I received an email from bedlinen direct to say that the item had already been sent out and therefore they would no longer refund me. It quickly became clear the item had not been sent out at all as a week passed and nothing but they continued to refuse my request to honour the cancellation and refund they had offered. I have the proof of shipping as the date of dispatch was on the shipping label and it did not leave the factory for more than another week so there was ample time to have stopped the order and have done what they originally agreed to, saving the most ridiculous email back and forth.

In short, this company reneged on an agreement they made to cancel and refund me. Once they had my money they were clearly not going to let it go. I would also add that the quality of the item i eventually received was really poor, far inferior to the one i received from soak and sleep. The one from soak and sleep had the cool max logo throughout the fabric stitch and is a lovely thick soft protector that looks like it will last years. The one from bedlinen direct is thin, the fabric that goes around the sides of the mattress is so flimsy and cheap it looks like it will snag in a second. It had a loose paper label stuffed in the bag that said cool max, no other evidence. I was blatantly lied to by multiple members of staff from this company and their products are of significantly inferior quality to elsewhere. I am considering notifying trading standards as feel so let down by them both in terms of service and quality, Indo not believe the item i received is a cool max product. I feel ripped off. I would absolutely avoid ordering from them.

I ordered some bedlinen and needed it to be delivered quickly. I contacted Customer Support to request a speedy despatch. My request was answered very quickly and Customer Support helped ensure the items were delivered ahead of my deadline, even answering an email quickly on a Saturday.
The items are great, just what I wanted, and the service I received from Customer Service and the team at Bed Linen Direct was excellent.

I submitted an order but did not receive an email confirmation. When I called the company to query this, Carl advised me (very diplomatically!) that I had misspelt my own email address on the order form. The order had been received and the goods were on their way.
My order was for flannelette brushed cotton sheets. I could not be happier with the quality & softness. These sheets feel absolutely wonderful: soft, cosy & inviting. I intend to order a further set in another colour, which shows how happy & impressed I am with the bedlinen I have received.
A happy & impressed customer!

LOVE my pillow, thank you! Had been searching for a responsibly sourced feather pillow, and found these people. Free delivery was the icing!