Bedlinen Direct Avis 

I have ordered two seperate 800gsm bath towels from this company, both of which did not arrive, different excuses were used for both orders. Blaming Deyongs, discontinuing stock without them being informed etc. have had to get refunds on both orders. will not use them again. The items are still advertised as available, and an offer was made of an inferior product as replacement

Exceptional customer service from Carl, I was so impressed. It is unusual for a company to be prompt in response, efficient and willing to change a placed order (I wanted to add something and not incur the extra postage charge) yet Carl made it happen, even in tricky circumstances. My order is on its way but how can what I receive not be amazing when this company is incredibly flexible and efficient already?!

Great customer service from Samantha and Carl. Communication and efficiency excellent.I am so pleased I have found Bedlinen Direct.

I bought a deep double fitted sheet from them a few months ago and it washes well,So I bought another one they ARE deep not like some that are advertised as such . Also bought a divan base wrap very easy to put on good quality and looks so much better than a valance dragging on the floor.

After reading about the wonder of Fossflakes for a duvet filling I really wanted to try one but they are very expensive. Bedlinen Direct was the best price by far, but as a bespoke item you have to allow time for it to be made, which was difficult as it had to coincide with my work trips to London so I could bring it back to France in my car. Carl was super helpful and the delivery was spot on despite the Easter holidays.

The quilt itself is lovely, real quality feel to the cotton covering. Despite being the 'Winter Warm' it felt worryingly lightweight... but I used it last night for the first time and it's perfect! Really cosy but I didn't overheat (exactly as promised by the Fossflakes blurb!)

Fab product, fab service... will be saving up for another 🤗

Having ordered quite a lot of bed linen online in the past, I haven't been impressed by the quality, until now. The Belledorm bed linen I bought is the best quality I have ever owned. I ironed it after taking it out of the packaging and it was quick and easy, and it looks fabulous on the bed.

This is my second order with this company. I ordered more of their 400 thread count sheets as I love the quality and feel of them. I needed them for guests and wanted them urgently. They arrived within 2 days to Northern Ireland! I am delighted! Great service and great quality products!
I got them in the sale and they were terrific value!

I have now ordered four times from this company. On my most recent order, I had a small defect with the duvet cover. I contacted the company this week and Samantha arranged for a replacement to be delivered the next day.

The quality of the items is fantastic and, particularly after my last experience, this is now our go-to company for bedding.

Outstanding pre-sales information, easy & pleasant transaction, order completed on Monday afternoon and received delivery on Wednesday morning.
Great products, price, service & delivery!!

From query to delivery in less than 3 days .

I’ve been so impressed with this experience . From googling on Tuesday morning and numerous emails from Carl on Tuesday morning answering al my questions . Which to him are probably run of the mill queries but answered with professionalism. I ordered three different size cool max fitted sheets . At 2 pm I had my receipt and just now received my delivery . Delighted with the quality and feel . Can’t wait to ditch the old and put on the new . Thanks Carl .

Completely unsolicited review here ... bought a complete bed set from Bedlinen Direct recently. Was inpressed by the contact to query I only wanted one pillow case (i did). when the linens arrived, even more impressed by the quality and feel of the sheets. Washed brilliantly. And when I came to put them on the bed, i was VERY impressed by the fit, very generous sizing (no squeezing onto the corners of the mattress!). I will happily purchase my next linens from Bedlinen Direct.

After ordering our Duvet from Linen Cupboard on 9th February and several chasing emails and no guarantee of when the product would be sent to us, on the 29th of MARCH we decided to look elsewhere. We found what appears to be the identical product on the Bedlinen Direct website. After calling them to check availability Carl promised to call the UK based manufacturers to get a delivery date. We needed the item by 11th April as we have a new larger bed being delivered. Within the hour Carl called me back with an eta date of the following Wednesday (6th April). It actually arrived on the 1st. Amazing service and the item was cheaper. Very highly recommend Bedlinen Direct.

Great service at a great price. I ordered the Belledorm polyester/cotton mix bedlinen, a duvet cover, fitted sheet plus pillowcases. They arrived in two days. Such easy shopping. Thank you

I bought a very expensive duvet, which sadly was incorrect.
I’ve tried to exchange for a different product and was shut down by one of their customer service workers.
I was told it was a made to order duvet, but from purchase to delivery (Manchester to London) being three days, I really do not believe them. Do Not buy from them.
The second duvet was more expensive and I even offered to pay for the second delivery. Extremely poor service!! There should be protection for buying online!
Do Not use this company.

We bought a duel tog feather duvet from Bedlinen Direct. You can choose what tog you want for each side and it’s made to order. Just received ours and it’s an absolute winter game changer for us. Now he’s not too hot 🥵 and I’m not too cold 🥶 and we can cuddle up and get a great night sleep! Service was excellent too

The service was excellent. I needed to change the delivery address and received a very prompt reply to my email and the duvet arrived the next day. I bought a 100%Canadian goose down duvet which is wonderfully light and warm and is just as advertised.

We are so pleased with our cool max mattress protectors. We ordered one, and was so delighted, we then ordered more for the rest of the beds in our house. It transforms the bedding and has made our beds so much more comfortable.

The service we received was superb. We had to wait a little time for our first order as it was a special order for an unusual sized bed, but we were kept informed throughout and any email I sent was replied to within the day. Our second order, just before Christmas, we were told would not arrive until after Christmas which we completely understood, but to our delight it arrived on 23rd December.

Unable to find the correct size of mattress cover in the USA to fit our Italian mattress, I contacted Bedlinen Direct. My initial inquiry was responded to immediately and, after a rapid exchange of emails, we were able to order a mattress cover. Service throughout was fast, responsive. friendly and well-informed, I'm a very happy customer with a very nice mattress cover that fits perfectly!!

Fantastic quality extra deep fitted sheet and delivery was very fast and quick

I ordered 2 x flat sheets, 2 x fitted sheets and 8 pillow cases. The order arrived on the day I was told, however there was 1 sheet missing. I contacted the supplier and was emailed an hour later. This was an apology for the missing item and a promise that the sheet would be sent out that day and I would receive it the following day. This is exactly what happened. Prompt, courteous service and I would definitely use them again and will also recommend to friends.