Bedlinen Direct Avis 

Really well made and lovely and thick flannelette sheet. Bought one of the Design Port sheets to see what they are like and will definitely be buying more. Delivery a little slow - but I think that was the courier.

Excellent service. Samantha was great help and will most certainly buy from them again.

Bought two sets of Belledorm 540 thread count cotton bedding to replace same product bought 6 years ago. The website listing looked the same and the new sets cost a total of £324 for 2 fitted sheets, 2 king size duvets and 4 pillowcases. The bedding was listed as Egyptian cotton and the site specifically says they don't use blended cotton. Original sets were beautiful quality, soft, smooth and so comfortable. The replacements cost 80% more but are itchy and uncomfortable . I have washed them a few times thinking it must be due to the finish on them but no improvement. They look the same but feel so different to the older sets which are still lovely but worn on the top edge.
After contacting Bedlinen Direct, their response is to tell me the supplier says the product is slightly different but not faulty. As I've "used them repeatedly" they can't accept them back. The label specifically says "wash before use" which I did hoping it would make them comfortable enough to use. They didn't even suggest they might examine them to work out what the problem is.
So, it's been a very expensive mistake. Be warned.
* Further to this, I have now seen on the Belledorm website that this product is now only 50% Egyptian cotton. I emailed Bedlinen Direct a month ago thinking they might reconsider as this is clearly an error on their website. They have not responded.

I really love the brushed cotton sheets I bought Very cosy and good quality.

Everything, Quality product, price cheaper than elsewhere, fast delivery and great customer service. Will always view this company next time I need to purchase bedding. Thank you.

Had real trouble finding a flat sheet in the colour i wanted that matched a bottom sheet, but found on this site! Easy to order, arrived very quickly. I ended up ordering another lot in the end as was impressed with the first delivery. Felt really nice and for a reasonable price. Haven't washed yet but hopefully ok.

A really good company, supplying quality products at a fair price.

The items that I ordered were of excellent quality along with prompt delivery

Good pillow, good communication.

This is my second order from Bedlinen Direct, the 600 count egyptian cotton sheets are well worth the money!

DO NOT BUY FROM THIS COMPANY
the quality was terrible
the communication was terrible
but the worst thing is the return policy - read the small print everything is "bespoke made to order" which means when the poor quality items arrive and you try and question them and return for refund you are NOT ALLOWED to.
so you end up buying poor quality items you deal with rude customer service and cannot get a refund even if you think you have online consumer rights you don't with this bunch of crooks
BUY AT YOUR PERIL

Trying to obtain a refund - no reply from the business. I now have no option but to pursue the directors in the small claims court.

DO NOT BUY FROM THIS COMPANY - The quality was awful, duvets with hardly any feathers in them, mattress protectors & bedlinen with loose stitching and the worst thing is that you are unable to return it as in the very small print they will not refund only offer repairs or replacements. Particularly nasty people to deal who have an answer for everything and clearly practised at answering complaints. I did try to get a refund from PayPal when I was not getting anywhere with the company and unfortunately as the imagery didn't deviate enough from the photos we sent we were unsuccessful. It was difficult to explain to them the terrible quality and they sadly couldn't feel it or see it in the flesh. I had accidentally ordered the incorrect duvet size which I only realised sometime afterwards. This is not the reason for wanting a refund as we were already unsatisfied with the quality of all the items sent and did not want a replacement but our money back. Please don't waste your money or time with this company it has been an expensive and exhausting experience.

Absolute sham of a company! Don’t think they grasp the concept of what the words customer and service when put together even mean! Placed an order which was delivered and I emailed them on the day it was when I opened the packaged and informed them of an issue. The item was delivered on 15 August and I’m still no further forwards! They were quick enough to have my first review removed from here though (can’t respond to an email in 2 weeks but dispute negative reviews within hours - definitely tells you they’re not a company to waste your money with - I reckon they’ve got someone in full time employment disputing bad reviews and getting them removed!) the reason they disputed the review was I had stated the first name of the person I’d been dealing with…and apparently this is “personal information” by trustpilots standards🤣🤷🏻‍♀️🤣 anyway might as well go again and not be so ranty this time! They listed 1 Vshaped pillow for sale on the website…I ordered 2, however they only had one style available at the time in a vshaped pillow…and boasted in the listing about the clusterball filling they use and the thread count of the pillow cover. My package contained 2 different pillows! I emailed and was told they would need to check with dispatch, when they responded they told me they no longer sell the pillow I ordered - they still had the item I ordered listed on their website…they read my email stating this and didn’t respond but did change the listing within an hour! I queried why I was not contacted and informed that they could not fulfil my order rather than being sent an item I had not ordered which was significantly different from the description (and looked awful quality but was the same price!) this question has to date…been ignored! I received a response ignoring every question I have raised, providing no details of how they would sort it out stating I could return the item. I disputed this and criticised the service and stated I would not be paying for a return of an item which should not have been sent out in the first place as it was not what was ordered. I was then ignored for over a week (it seems to be their tactic reading other reviews - they have referenced the item being used several times but have provided no details of what arrangements have been made to collect it, I can see from other posts what they do in these cases is refuse refunds and claim the products have been used!🙄🤣) when I was finally responded to they have queried if the item has been used but yet again taken no ownership of having caused the problem by shipping an incorrect item in the first place and no details of how they plan to resolve the issue! No answers to a single question I have posed have been provided, no manager/complaint process details as requested have been supplied, no return collection for the item has been arranged, no apology for sending the wrong item either…and all because I criticised the customer service…don’t think that was wrong on the basis of my experience…I think I was actually very restrained…

Edit added after “response” from Bedlinen direct…despite the very quick response to my review on here, I have still not had a direct response to my email sent 2 weeks ago or the email chasing a response to that email which was sent prior to leaving this review asking the same questions…what arrangements for collection have you actually made as I have not been informed of them at all…how do you expect to collect t the item without giving me any details of what I need to do?!🤯 How you can call that professional I have no idea?!🤯 I understand that the manufacturer provided you with the incorrect item but a professional company would have noticed and informed the customer rather than just shipping an item they did not order…did no one in your dispatch team notice they put 2 different pillows in a bag when the invoice was for 2 of the same item? The packaging on the items is not even the same…all your comment does is clarify that the points made in my review were all correct…I can post redacted screenshots removing personal details if needed showing clearly that your response is a work of fiction…

I live in the Mediterranean and had occasion to order some bedlinen I needed that I’ve been unable to find here of a good quality. I was most impressed with the help and patience of the gentleman I exchanged emails with during my online search.
My order was beautifully packed and sent off as soon as my bank transfer arrived in their account. Within eight days I received my parcel with no problem after paying customs duties on it!
I thoroughly recommend Bedlinen Direct; especially for those living abroad.
Thank you very much.

Quality product from Bedlinen direct, and prompt delivery.

Amazing communication , even answering my emails over the weekend.

So thrilled with my pillow , I’ve spent a fortune on pillows over the years and this one is the best . Being able to chose between soft/medium fill type is genius

Would highly recommend - try them !

The sheet was very good quality, and fitted my single electric bed very well. Good quality cotton sheets that properly fit my bed are hard to find... so great to get both fit and quality.

Prompt delivery and good quality product. One little niggle is the availability of different sizes, had to have the width reduced as it was trailing on the floor.

The company have been very helpful trying to track the order it was down to Royal mail