The order that came was incorrect despite being clearly confirmed by customer service. They responded quickly and my money was returned a couple of days later. Please do not send alternatives and this... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Bella Bathrooms, especially Kate, assisted us with an unusual pair of orders. Components to replace parts of our 25 year old Hudson Reed (HR) Victorian showers. Back then HR had a retail sales firm... Voir plus
L'entreprise a répondu
Excellent service from start to finish, all staff friendly and helpful. Joanne sorted everything ,from the phone call to the items being in my van within an hour. lads in the factory were great, car... Voir plus
L'entreprise a répondu
Price: very competitive so much so that a rival, leading spares company couldn't match Bella Bathrooms, despite a price match guarantee. Product: looks and feels just like the original I've repla... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bella Bathrooms
Écrit par l'entreprise
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
Follow Us
Bella Bathrooms
Écrit par l'entreprise
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Coordonnées de contact
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, Royaume-Uni
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4,7
Excellent
5 k avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Bella Bathrooms
Hi Tony
Thanks for leaving us a 5 star review, it's greatly appreciated
Kind regards
Bella Bathrooms
Excellent experience
Price: very competitive so much so that a rival, leading spares company couldn't match Bella Bathrooms, despite a price match guarantee.
Product: looks and feels just like the original I've replaced and it works!
Delivery: reasonable cost, arrived within the 48 hour window and the packaging was superb. A dozen eggs would have arrived unbroken!
Customer service: excellent. Both Kate and Danielle were polite, pleasant, very helpful and super efficient.
Thank you Bella Bathrooms!
1 septembre 2026
Avis spontané
Réponse de Bella Bathrooms
Hi Barry
Thanks for the 5 stars and brilliant feedback. Kate and Danielle are thrilled with the shoutout. We're glad we had what you needed at a price you liked.
Kind regards
Bella Bathrooms
Very quick delivery
Very quick delivery. Great product. And excellent customer service
1 septembre 2026
Réponse de Bella Bathrooms
Hi Vanessa
Thank you so much for the 5 stars and great feedback, it means a lot to the team.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi Kath
Thanks for the 5 stars, your feedback is hugely appreciated.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi Paul
Thanks for the 4 stars. I'm sorry you received your item in less than perfect condition. I'm glad we could resolve this quickly for you.
Kind regards
Bella Bathrooms
I really have no complaints
I really have no complaints, top quality products at considerably discounted prices from manufacturers retail price. Ordered online Saturday, dispatched Monday and arrived Wednesday. Very simple, fast, efficient and best of all, cheap. What’s not to like.
24 août 2026
Réponse de Bella Bathrooms
Hi John
Thanks for the 5 star review, we're glad you're happy with the products and service received. Your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
quick delivery but item left propped…
quick delivery but item left propped against the wall of the house and I am unable to move it as had operation. Would have been nice if they had waited long enough to help,
18 août 2026
Réponse de Bella Bathrooms
Hi Richard
Thanks for the 4 stars. I'm sorry you're not happy with the delivery. The driver can only leave the items if you've given them permission to - did they call you? I can feed this information on to the courier.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi
Thanks for the 5-star review. Your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Delivered exactly what I ordered
I tried and failed with other companies to get the correct toilet seat,having to return on both occasions. Bella delivered exactly what I requested and paid for. No imitation just the proper branded product that they advertised and I requested. Thank you
17 août 2026
Réponse de Bella Bathrooms
Hi Ian
Thanks for the 5 star review. We're glad we could provide what you needed, Thanks again.
Kind regards
Bella Bathrooms
Fantastic company
One of the loveliest companies I’ve ever dealt with. Genuine friendly and efficient staff that do what they say and promise.
18 août 2026
Réponse de Bella Bathrooms
Hi Roger
Thank you so much for the 5 stars and lovely feedback. I'll pass on your praise to the team, it really does mean a lot.
Kind regards
Bella Bathrooms
Excellent service.
14 août 2026
Réponse de Bella Bathrooms
Hi Ekhalaq
Thanks for the 5 stars and feedback, they are greatly appreciated
Kind regards
Bella Bathrooms
Good service products arrived as…
Good service products arrived as described and on time
17 août 2026
Réponse de Bella Bathrooms
Hi Richard
Thank you so much for the 5 stars and great feedback. We're thrilled that you're happy with the service received.
Kind regards
Bella Bathrooms
DELIVERY SCAM
Ordered a toilet from Bella Bathrooms and the whole delivery experience left a lot to be desired. Their courier (Stop Start) turned up in an unreasonably early 7:06am slot barely anyone is up and answering the door at that hour. Understandable that failed deliveries can happen, but Bella Bathrooms then tried to charge me £39.95 for a "redelivery fee" on top of the £39.95 delivery i had already paid. meaning total delivery would have been £79.99 or a toilet. they refused to waive it despite the slot itself being the problem, not any fault on my end.
When I asked to cancel instead, they said they'd deduct a "return cost" from my refund for goods that were never actually delivered to me in the first place. Had to push back and point out that's not how the Consumer Contracts Regulations work; you can't charge someone to "return" something they never received.
No flexibility, no goodwill gesture, just a rigid attempt to make the customer pay for a delivery scheduling issue that wasn't mine to begin with. Would think twice before ordering again.
19 août 2026
Avis spontané
Réponse de Bella Bathrooms
Hi Kieran
I'm sorry you're not happy that you have not received the flexibility or goodwill gesture that you think you are entitled to. I have read the email conversation between you and Joanne. In which she has said
The item shows as available for immediate dispatch on the website, so it was dispatched yesterday morning when we picked up your order. We sent an email advising that your delivery would be today, and the courier sent you a text with the time slot. She then quoted, from your first email ""I appreciate the text did specify a 7:00–7:30am window, and I take the point that a charge for a missed delivery isn't unreasonable in principle where a slot has been given".
Bella Bathrooms, and the courier, have fulfilled our contractual duty by attempting delivery, therefore the delivery charge still stands.
You agreed to the terms and conditions, received an email advising you of your delivery day and received a time slot from the courier, at no time advised us that the day wasn't suitable, and state this is not any fault on your end. If you had advised us that you are not available to accept delivery on certain days we would have delivered on a day which is convenient.
It has been explained in the last email sent to you that the sections from the Consumer Contracts Regulations 2013 that you 'had to push back and point out' don't apply to the situation at all, as the points you've defended have not been mentioned at all.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi Karl
Thanks for the 5 stars and feedback, we're glad you're happy with the service and products you received.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi Robert
Thanks for leaving us a 5 star review; it's greatly appreciated.
Kind regards
Bella Bathrooms
Fabulous service all round!
Joanne in your customer services team provided really outstanding support, preparing the quote in super fast time, ensuring next day delivery, with clear comms every step of the way. This is my second order with Bella Bathrooms and both times the experience has been perfect. You used the same courier for each order (actually the same guy) and they're outstanding too. Thank you!
13 août 2026
Réponse de Bella Bathrooms
Hi Phil
A huge thank you for the 5 star review and such great feedback. Joanne will be over the moon that you mentioned her. We're really happy we could help.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi Susan
Thanks for the 5 stars and feedback, they are greatly appreciated. We're glad you're happy with your purchase.
Kind regards
Bella Bathrooms
Excellent customer service from Bella…
Excellent customer service from Bella Bathrooms. When I received a faulty toilet seat, the team responded quickly, arranged a replacement with no hassle, and kept me updated throughout. Friendly, professional, and efficient service.
3 août 2026
Réponse de Bella Bathrooms
Hi
Thanks for the 5 stars and great feedback, we're happy that we could resolve your issue in good time. I'll pass on your praise to the team.
Kind regards
Bella Bathrooms
Well priced and quick delivery
Easy transaction with product well priced and received quickly
5 août 2026
Réponse de Bella Bathrooms
Hi Gary
Thanks for the 5 stars and feedback, they're very much appreciated.
Kind regards
Bella Bathrooms
Lovely furnishings for a decent price
Lovely furnishings for a decent price, had a promo on too at the time so got things even cheaper. Would recommend
17 septembre 2025
Réponse de Bella Bathrooms
Hi dee
Thanks for taking the time to leave us such a great review, your recommendation means a lot.
Thanks again
Bella Bathrooms
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