The order that came was incorrect despite being clearly confirmed by customer service. They responded quickly and my money was returned a couple of days later. Please do not send alternatives and this... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Bella Bathrooms, especially Kate, assisted us with an unusual pair of orders. Components to replace parts of our 25 year old Hudson Reed (HR) Victorian showers. Back then HR had a retail sales firm... Voir plus
L'entreprise a répondu
Excellent service from start to finish, all staff friendly and helpful. Joanne sorted everything ,from the phone call to the items being in my van within an hour. lads in the factory were great, car... Voir plus
L'entreprise a répondu
Price: very competitive so much so that a rival, leading spares company couldn't match Bella Bathrooms, despite a price match guarantee. Product: looks and feels just like the original I've repla... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bella Bathrooms
Écrit par l'entreprise
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
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Bella Bathrooms
Écrit par l'entreprise
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Coordonnées de contact
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, Royaume-Uni
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4,6
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great communications from the team
Great communications from the team. Fast and efficient service. Will most certainly be using Bella Bathrooms again for future projects.
13 avril 2026
Réponse de Bella Bathrooms
Hi Torben
Thanks for the great review and for the 5 stars, we're happy to see you would buy from us again. We are truly grateful for your feedback.
Kind regards
Bella Bathrooms
A vanity unit purchase
A vanity unit purchase: courier did not wait for an inspection. The item was not removed from box. Box was opened but after opening item was realised as unsuitable for purpose. The returns policy is such that must arrange courier - approx cost £100. To our knowledge goods were returned undamaged and courier showed goods returned as instructed. Somehow however Bella claimed and showed photos that goods were damaged at base (one panel). Refund was therefore refused. Sink unit not refunded despite separable and fully intact / resaleable - reason - part of package sold. Because we had not unpacked we are picking up full price for item we didn't actually ever fully view let alone try to install/use. Advice to future customers- take pictures of everything (boxes and contents packed and unpacked) at all angles at delivery preferably with courier present and same at return. I personally will not be using this supplier of bathroom furniture again. Would not recommend.
2 avril 2026
Réponse de Bella Bathrooms
Hi Philip
Your goods were delivered on the 4th of April, and you didn't request a return until the 14th, which was plenty of time to check the goods before you sent them back. Transit damage must be reported within the first 24 hours of delivery so any claims can be filed by us with the courier's insurance; the driver does not need to be present.
The goods arrived back to us damaged, and photographs were sent over to you as evidence - within 24 hours so you could claim from the courier that you paid to do you a service yourself.
Our terms state that we will only refund for goods that are in a resalable condition and unfortunately, a damaged item is not resalable. Regarding the advice to future customers, this is very helpful. Please take photos of the goods you are returning, so if they are damaged in transit on their return, you have the evidence for a claim.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi Barry
Thank you so much for the 5 stars and great feedback, it's truly appreciated.
Kind regards
Bella Bathrooms
First class service
First class service
Quick delivery. Excellent product at good price.
13 avril 2026
Réponse de Bella Bathrooms
Hi Mike
Thanks for the 5 stars and first class feedback. We're thriled to see you are happy with the service received
Kind regards
Bella Bathrooms
Great choice, quick delivery
Great choice of shower tray sizes, we could get just what we needed to fit the space we have and the need for a corner waste. Quick delivery and good communication, especially good follow-up from the Sales team to ensure we had ordered everything needed to fit the tray.
13 avril 2026
Réponse de Bella Bathrooms
Hi Laura
Thanks for leaving us such a great 5 star review. We are glad we had just what you needed and that you're happy with the service received.
Kind regards
Bella Bathrooms
New toilet downstairsFrom point of order to delivery was…
From point of order to delivery was efficient and quick. Plenty of communication through email and text to keep me informed. The w.c. we received is a great product, we already have an identical one from Bella in our family bathroom which has been faultless. I would recommend anyone looking for a new bathroom to give Bella bathrooms.
7 avril 2026
Réponse de Bella Bathrooms
Hi Ken
Thank you so much for taking the time to write us such a great 5 star review. We're glad you're happy with your goods and your support means a lot to us. Thanks again.
Kind regards
Bella Bathrooms
Great quality and price
Ordering was so easy and the bath is great quality and at a very good price. Delivery was on time by a very helpful and friendly driver. Overall I’ve had a great experience with Bella Bathrooms
7 avril 2026
Réponse de Bella Bathrooms
Hi Eden
Thank you so much for the 5 stars and lovely feedback. We're thrilled that you're happy. Thanks for sharing your experience.
Kind regards
Bella Bathrooms
Good price and quick delivery
7 avril 2026
Réponse de Bella Bathrooms
Hi Mike
Thanks for the 5 stars and feedback, we're really grateful.
Kind regards
Bella Bathrooms
Great price and quick delivery
Best price I could find (by a mile!) on an offset quadrant shower enclosure and quick delivery too. I’d definetly recommend them.
7 avril 2026
Réponse de Bella Bathrooms
Hi Nick
Thanks for the 5 stars and fantastic feedback. We're delighted to read that you're happy and that you would recommend us, it means a lot.
Kind regards
Bella Bathrooms
Fantastic prices & good quality items
Really impressed with the prices & the quality of the bathroom suite. Will definitely buy again.
1 avril 2026
Réponse de Bella Bathrooms
Hi Charmaine
Thanks for leaving us a 5 star review, we are so glad to see that you're happy with your bathroom suite. Thanks again
Kind regards
Bella Bathrooms
Received fantastic customer service…
Received fantastic customer service after calling Bella bathrooms with an urgent order. They sorted it out for me straight away and I received my order just as promised. Fantastic team work
1 avril 2026
Réponse de Bella Bathrooms
Hi
Thank you so much for the 5 stars and fantastic feedback, we are glad that we could get your order to you quickly. I'll pass on your kind words to the team, they will be thrilled.
Kind regards
Bella Bathrooms
A problem sorted
We needed the toilet quickly and Bella Bathrooms arranged a special delivery for us which worked with no problems. They were polite and sympathetic and went the extra mile. Great result!
31 mars 2026
Réponse de Bella Bathrooms
Hi Paul
A huge thanks for the 5 stars and great feedback. We're happy we could help.
Kind regards
Bella Bathrooms
Item was not described properly
Item was not described properly. The waste hole on the bath was a slot rather than a circle. Bit the pictures of the bath and the diagram incorrectly showed a circular rather than a slotted waste.
31 mars 2026
Réponse de Bella Bathrooms
Hi Nick
I'm sorry you're not happy with your purchase. The diagram that is on our website clearly shows a slotted waste. After asking the team about this situation, it seems that the bath would not be suitable for what you wanted, regardless of the shape of the overflow. We would have been able to advise you if we'd been asked prior to dispatch - or your fitter could have let you know.
If you would like to return it for a refund, you have until the 4th of May to get it back to us.
Kind regards
Bella Bathrooms
Reliable, efficient, friendly Bella
Have used Bella bathrooms before and always received such a great service from them. Wide selection of products at competitive prices, really good customer service and any questions answered quickly and efficiently. Order process smooth, quick and very reliable. Would thoroughly recommend Bella Bathrooms, thanks for a great service.
2 avril 2026
Réponse de Bella Bathrooms
Hi Sara
Thank you so much for taking the time to write us such a great review. Your returned custom and feedback is hugely appreciated.
Thanks again
Bella Bathrooms
Good selection and quality
Good selection, good quality goods, easy ordering and efficient, fast delivery.
30 mars 2026
Réponse de Bella Bathrooms
Hi Joan
Thanks for taking the time to leave us a 5 star review and for such positive feedback. Your support means a lot.
Kind regards
Bella Bathrooms
Delivered as advised and good product
Delivered as advised and good product, would use again.
26 mars 2026
Réponse de Bella Bathrooms
Hi Francis
Thanks for the 5 stars. We're thrilled to see that you're happy with your items and that you would buy from us again.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi Denise
Thanks for the 5 stars and fabulous feedback, it means a lot.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi Jennifer
Thank you so much for the 5 star review, we're very grateful for your custom and feedback.
Kind regards
Bella Bathrooms
Helpful ladies on your sales team Who…
Helpful ladies on your sales team Who gave good advice on the products I was purchasing and sorted a slight problem out which wasn’t their doing with no fuss. Thankyou 👍 ps delivery driver was top class
1 avril 2026
Réponse de Bella Bathrooms
Hi Brian
Thank you so much for taking the time to leave us such a lovely review. We're glad we could help and that we could resolve the issue quickly.
Kind regards
Bella Bathrooms
Réponse de Bella Bathrooms
Hi Bogdan
Thanks for the 5 star review, your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
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