Bella Bathrooms Avis 

Ordered a shower tray from Bella Bathrooms which arrived damaged.

The company did send a replacement, which I appreciate, but they have refused to arrange collection of the broken tray. This has left me with a large, heavy concrete tray blocking my hallway.

Under the Consumer Rights Act 2015 retailers are responsible for the return or collection of faulty goods, so I am hoping the company will review this situation and arrange collection before I have to escalate.

***Edit to post reply from Bella Bathrooms below.***

Your reply is factually incorrect and is why we deemed it necessary to escalate the complaint and also email multiple times without receiving any positive response until nearly 2 weeks had elapsed.

Please see exact wording as received from your colleague on March 11th at 2.57pm:

Hi Matthew

Thanks for your email. Sorry for the delay in getting back to you, I have been waiting for a response regarding the collection.

I'm sorry, but I am unable to get the tray collected from you. I have tried all the options available to me, but to no avail.

I sincerely apologise for any inconvenience this has caused you.

Kind regards

Joanne
Bella Bathrooms

Thanks,
Joanne R
Customer Services, Bella Bathrooms
Tel: 0191 303 7771

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