Iain made our experience in the Dundee Store super easy, and was so knowledgeable and helpful. He didn’t put any pressure on us, and took time to explain all of our options when buying a Super King Si... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX Dundee, Angus, GB
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Lisez les avis des autres
We were looking to downsize our bed and Morgan was fantastic. She gave us space but also provided very valuable support to us so we could pick the right bed, mattress and pillows. She provided great a... Voir plus
L'entreprise a répondu
The staff made every effort to ensure that I knew what options were available to me and made sure that I was able to try all the mattresses appropriate to what I was looking for. I also checked out a... Voir plus
L'entreprise a répondu
Angus the assistant was ok he had hearing issues i made allowances. But he did get my problems extremely tall and neck problems. He suggested a couple of fixes and I to my happiness they worked t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Dundee658
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX, Dundee, Angus, Royaume-Uni
- 1382817578
4,9
Excellent
385 avis
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Good range of products
Good range of products, clean, tidy and well laid out store. Knowledgeable , approachable staff (Iain) who help guide you through the options available.
10 novembre 2025
Réponse de Bensons For Beds - Dundee658
We appreciate you sharing your positive experience! We're happy to hear that you found our store clean, tidy, and well-organised, and that our team was helpful and knowledgeable.
Thank you for choosing us,
Megan at Customer Care
Excellent Service
The huge choice of beds in this store can be a bit overwhelming but our sleep expert Ian was super knowledgeable and helped us through the options most suitable for our requirements and budget. He was friendly, patient and helpful and we left the store very happy with our purchase.
5 novembre 2025
Réponse de Bensons For Beds - Dundee658
We’re delighted to hear that you found a great selection of beds, mattresses, and headboards, and that our assistant made the process smooth and helpful. It’s wonderful to know you were able to find the perfect mattress and enjoyed the in-store experience.
Thank you for your positive review Ann– Lauryn at Customer Care 💜
Staff very helpful.
Staff were very helpful and informative about products,I needed a bed quite quickly and the gentleman went out his way to find out which ones would be delivered the quickest.
6 novembre 2025
Réponse de Bensons For Beds - Dundee658
We’re so pleased to hear our team was helpful and informative, and that they went the extra mile to ensure you could get a bed quickly. That level of care is exactly what we strive for!
Thank you for your positive review Kevin💜
Lauryn at Customer Care
Wonderful customer service
The staff in the shop were helpful and they had great knowledge of the products. A member of staff helped me select the correct mattress to suit me. They even gave me a better pillow so that I could try the mattress the way I tend to sleep. The frame I selected was available for delivery within about 3 weeks. The delivery team kept me informed on when my bed was arriving, and knowing the time slot it would be delivered in was very useful. I would highly recommend great customer service
3 novembre 2025
Réponse de Bensons For Beds - Dundee658
We're happy to hear that the staff were helpful and knowledgeable. It's great to know a team member helped you select the correct mattress and provided a better pillow for testing. We appreciate your feedback regarding the delivery team keeping you informed,
Megan
Customer Care Team
Réponse de Bensons For Beds - Dundee658
We're happy to hear that our team member was so helpful and knowledgeable! Thank you for your positive feedback,
Megan at Customer Care
Very friendly and knowledgeable sales…
Very friendly and knowledgeable sales person who guided us to the bed we wanted .
20 octobre 2025
Réponse de Bensons For Beds - Dundee658
We're happy to hear that our sales person's knowledge and guidance helped you find the perfect bed. Thank you for your positive feedback!
Thank you for your review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Dundee658
We're happy to hear that our salesperson was helpful, friendly, and knowledgeable. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Fantastic Customer Service.
On entering your Dunee store we were greeted by Iain, an extremely friendly and knowledgeable member of staff. As we were in for a new mattress for our granddaughters bed, Iain showed us a great selection of current stock and explained the subtle differences before leaving us to deliberate our choices. We settled on an Eve mattress and then Iain explained about the 20% off everything if you spend over £750 we then proceeded to go through choosing and trying different pillows from the great selection available. In the end we settled on An Eve mattress, 2 pillows, a mattress protector and also with Iain explaining about your 5 year bed guard care and protection service plan, we also took that out. All in all we recieved a fantastic 5* customer service from Iain from start to finish. A real credit to your company and this customer service is one of the main factors we return time after time to Bensons For Beds Dundee for all our Beds.
17 octobre 2025
Réponse de Bensons For Beds - Dundee658
We're delighted you received fantastic service in our store. It's great to know the assistance you received helped you find the perfect items for your granddaughter's bed. We appreciate your continued loyalty and thank you for your positive feedback,
Megan at Customer Care
Réponse de Bensons For Beds - Dundee658
We appreciate you sharing your experience! We're glad our staff was helpful, understanding, and friendly. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Dundee658
We're glad you enjoyed your in store experience and that we delivered on time. Thank you for your positive feedback; we appreciate it.
Thank you for your review – Lauryn at Customer Care 💜
We went into store to buy a childrens…
We went into store to buy a childrens high sleeper bed, and was shocked that there are no childrens beds in store, you have to order online.
I am not a person who goes online like a lot of people so come on Bensons lead the way and start getting childrens beds in store so people like me can view them before buying. I would like to say that the staff instore were
amazing.
13 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Dundee658
Thank you for your honest feedback! We're really glad to hear our in-store team made a great impression — friendly and helpful service is what we strive for.
We understand your frustration about the lack of children's beds in-store, and you're absolutely right — being able to see and try products in person makes a big difference. Your suggestion is valuable, and we’ll be sure to pass it on to the relevant team.
Thanks again for sharing your experience,
Megan at Customer Care
New mattress is great after the last…
New mattress is great after the last one was terrible.
Should have bought the igel the first time but got a Staples and it was rubbish. Igel was expensive but worth every penny
19 juin 2025
Réponse de Bensons For Beds - Dundee658
We're happy to hear that you're enjoying your new mattress! We appreciate you sharing your experience and are so glad the investment was worthwhile. Thanks for the positive feedback. – Lauryn at Customer Care 💜
Knowledgeable and experienced saleman…
Knowledgeable and experienced saleman service.took time to explain and made recommendations without appearing pushy.
10 octobre 2025
Réponse de Bensons For Beds - Dundee658
We appreciate you sharing your experience! We're happy to hear that our sales team provided knowledgeable and helpful recommendations without being too pushy. Thank you for your review Janet – Lauryn at Customer Care 💜
Lovely staff
Lovely staff. Very helpful. Did not "pounce" on me the minute I walked through the door, they waited for me to seek their help. Nor did they try to sell me something I didn't want. Would have no hesitation in recommending to friends and family.
1 octobre 2025
Réponse de Bensons For Beds - Dundee658
Thank you for your lovely feedback! We’re pleased our team gave you the space you needed and provided helpful, pressure-free service. We really appreciate your recommendation!
Best Wishes,
Megan
Bensons for Beds Customer Care
I shopped within your Dundee branch
I shopped within your Dundee branch. I found the experience to be pleasant without any pressure to buy.
I was helped by a very friendly assistant called Marilyn, who helped me pick a wardrobe that suited my needs.
3 août 2025
Avis spontané
Réponse de Bensons For Beds - Dundee658
We're happy to hear that you found your shopping experience at our branch pleasant and pressure-free. We appreciate your positive feedback regarding the helpful assistance you received. Thank you for your review.
Take care,
Megan at Customer Care
Helpful, non pushy staff
Iain helped us and gave us advice regarding choosing a mattress, he was friendly and didn't push us into buying anything, he gave us time and space to try mattress, we bought a mattress and a bed 😴
2 septembre 2025
Réponse de Bensons For Beds - Dundee658
We're happy to hear that you felt supported during your mattress selection. It's great to know that you appreciated the advice and the time to choose your new bed. Thank you for your purchase and the positive feedback!
Thank you,
Lauryn at Customer Care
The salesman again this is 2nd purchase…
The salesman again this is 2nd purchase in just over a week
Only fault was card machine not charging and made difficult and slow
28 septembre 2025
Réponse de Bensons For Beds - Dundee658
We appreciate your repeat business. We regret the card machine issue slowed things down. We'll look into this to improve our service. Thanks for the feedback.
Thank you,
Lauryn at Customer Care
Staff were extremely helpful
Staff were extremely helpful, with a good understanding of our requirements for a new mattress. Not pushy for a sale.
Time will tell on the product but as for customer service, top notch!
28 septembre 2025
Réponse de Bensons For Beds - Dundee658
We truly appreciate your kind words about our customer service. Understanding your requirements and offering support without pressure is very important to us. Here’s to many restful nights ahead!
Take care,
Megan at Customer Care✨
Iain in Dundee store
Iain in the Dundee store helped us pick a new mattress giving impartial and expert advice. He went through the range of available products for us to make an informed decision. Looking forward to a better sleep. Many thanks Iain!
26 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Dundee658
Thank you for your kind words! I’m glad Iain could provide expert advice to help you find the perfect mattress. Hope to welcome you back soon! Take care, Megan at Customer Care.
Angus was very helpful throughout our…
Angus was very helpful throughout our visit, not only giving us helpful advice on which bed/mattress we might consider but also accommodating our young son who was not excited to be bed shopping
23 septembre 2025
Réponse de Bensons For Beds - Dundee658
Thank you for your kind words! I’m glad Angus made your visit smooth and even kept your little one happy. Can’t wait to assist you again! Take care, Megan at Customer Care.
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