Berry Croydon BMW Avis 

Nice friendly staff especially Joel who made choosing the right spec for my new X1 really easy.
And also Isaac for going through the financial side and coming up with a great deal for us.
Many thanks Berry BMW!

Be careful if you take your vehicle here. Took my car here for a service. Paid £275, 3 miles on the way to a journey on the motorway warning sign comes up saying I need oil after they ticked oil was ok. Also had a spare key I had deactivated by them as I could not find it. Went back to them to activate it was told it does not work anymore and I need a new one which would cost £300. My gut told me they were lying. Took the key to another BMW dealer in Redhill who reactivated it and said it was just locked on the system £75 to activate. Be careful never going back here again.

Great people, very friendly and helpful.

Lovely customer service from Husayn yesterday - he wasn’t pushy and catered to exactly what we were looking for (both budget & model wise). Both Husayn, Isaac and admin staff put in the extra work to ensure we could walk away with our new car on the same day! So pleased with our purchase - would highly recommend these guys!

Previous poor experiences with Berry Croydon resulted in driving 40 miles out of my way to use BMW Farnborough and i highly recommend you use them. At Berry Croydon this morning, 5 advisors all sitting there chatting - 5 mins later I was greeted by a really miserable-looking soul.
I had to use Berry Croydon in April as a service light came on early before I took my car to Europe, so had no choice but to use them again. After the service, I collected the car and drove off- It rattled. I returned the car but was told no one could see it for another 14 days. It was logged and I was told to bring it back when I could. Today, when taking my car in for another service, I raised this with them told, I have to pay £125 for the car to be inspected.

This is without doubt the worst for customer experience and if you can't take your BMW to another dealer, then think about changing to another brand

On March 12, I did a recall at this BMW dealership. At that time, no issues were found with the car. Then I returned to my home country on March 18 for two months, and when I came back, the car showed an error code. I took it to BMW for inspection, and the result was that the NSR air suspension bag was not original. They told me that replacing it would fix the warning light issue. I agreed, and they ordered the part and replaced it for me. When I went to pick up the car, they told me the problem was resolved. However, shortly after driving away, the warning light came on again. I called them, but they were closed.
The next day, I took the car back to BMW. They assured me that the car had been thoroughly inspected and that the replaced suspension bag was working properly. Nevertheless, they decided to conduct another inspection. The latest inspection revealed that the part supplying air to the suspension bag was broken, and replacing it would cost £1,750. However, they couldn't guarantee that this would resolve the issue. They explained that if the computer system indicated other problems, additional costs would be incurred for further repairs.
My car is now only worth about £10,000. Their irresponsible behavior, endless repair costs without any guarantee, is just outrageous. My car is now completely undriveable.

Hussain Tejani: top man, kind, friendly, very polite, courteous 10/10
Basically helped us chose the car we wanted (needed)
Mohammad: very friendly and polite 10/10

James was very helpful and efficient he made all straightforward.

Excellent and friendly service from James. He was exceptionally helpful and nothing was too much trouble. He worked around my schedule for picking up my car and was not a pushy seller what so ever. Even though I have a more local BM garage I will use Berry garage for further services etc as I had such a good experience with James.

I took my car here for an overall check & when I picked it up 3 days later. My windows was not winding down my indicators, hazards and headlights is not working.
These things were working before I brought my car here. This company is not reliable all the lady could say to me was oh we have plenty of used and new cars. Yes I know you’re a sales person and trying to get sale but this is the wrong way to go about it.i was promised A manager will call me it’s been a week and no one has called me but they were quick to say pay before collection. I wish I didn’t pay untill I see the condition of my car first.

Simple information provided
Pleasant , courteous, attentive
Sales transaction smooth and hassle free

The customer service team, was very welcoming.Also the support I received from Billy Tubb was good.Thank you I have now found the car that I have been looking for.Great Job!

I found the staff at Berry Croydon most helpfull and informtive in my dealings with them in respect of this my seventh BMW purchase from Berry Croydon and peviously from Cooper Groydon.

I recently had the pleasure of interacting with Max Hollick when buying my car, and I must say it was an exceptional experience. Max is not only knowledgeable and competent in his role, but he also exudes a genuine warmth and courtesy that makes the interaction delightful. His genuine smile and attentiveness to my concerns truly stood out, making me feel valued as a customer. Max is undoubtedly the epitome of excellent customer service, and I highly recommend him to anyone seeking a new BMW.

Very informative, got the car I chose all done very quickly , just can't wait now to pick car up

Stay away from Berry BMW Croydon, rude staff, machines who damage you car and try to fabricate faults that doesn’t exit and also shows videos after the fault is detected rather than the actual time of finding fault.

I got a car recall by bmw booking and non professional attitude repair damage my Ghost immobiliser and say that non bmw problem.Avoid Berry croydon BMW fix your car.

The whole process from ordering the car to picking up the car was very smooth and easy. A really enjoyable experience! Thanks Berry Croydon team!

Michael’s endless patience in conducting a deal with me by email from the other side of the world has been quite remarkable.

Good, quick and kind service.