Berry Croydon BMW Avis 

Absolute shocking experience with this lot..
Last year, I booked a full service for my 5 series, business as usual.
The day after, the ad-blue light comes on (after speaking to them, they say is not included in the “full service”)
Next day, another warning.. low screen-wash message popped up after my car was “fully serviced” for only £400+.. their excuse.. it might have been missed..
well.. fingers crossed they didn’t forget to change the oil too..

Today, even though I swore I won’t let Berry Croydon go anywhere near my car, I decided to let them carry out the recall for the EGR cooler replacement..
The below photos speak for themselves.. my headliner was left an absolute mess full of grease and cut (worth mentioning my car is pristine) and also my car developed a weird humming noise after the works have been carried out… so here I am, writing this review in their branch waiting for my car to be returned to the condition i brought it in..
Avoid these cowboys like plague!

Good reception at Berry BMW Croydon and very satisfied with the genuine and courteous assistance from Mohammed (Sales) and Issac (Customer Manager)

I am utterly disappointed and frustrated by the aftersales and service.
I purchased the car from BMW Croydon end of Feb 2023 and i was told it comes with a year's warranty, car had done around 33k miles by the end of November 2023 i had put on around 5k miles, car had been great until it started to get cold, i could feel a springy/ clicking/knocking sensation in the steering wheel in November 2023 so i did my due diligence and got wheel balancing done , which didn't solve the issue , then i spoke to a family friend who used to be a Bmw engineer now he runs his own garage in Chelsea, he confirmed that it wasn't normal and i should book in with bmw because it was still in warranty. So i called and the lady told me oh no can't do it till march but by then warranty will expire, i pushed her to book me in and then she booked me in , dropped off the car on the 30th and bmw kept it for 4 days without offering me another car instead. The liaison contacted me and told me that it was a software issue and i have to pay to get that updated which is absolutely bonkers, imagen you buy a phone and everytime there is an update you have to pay, went back and forth but gave up at the end ,i paid so i could have the car back and they told me its fixed.

Guess what it's not !!! the drive is getting worse and i did my research on BMW x2 forums and it is a known issue of steering rack but bmw services/ warranty guys just fobbed me off saying software issue .

I plan to take this further

Avoid incompetent staff un knowledgeable regarding products and customer service is very poor compared to other garages. Communication non professional attitude seams to be their moto. Be warned this garage will definitely damaged your car the. Think it’s ok to deny it you can tell by there non professional attitude

Berry Thames Ditton - Test drive arranged and allowed checking if proposed new vehicle can fit in my garage.

Thank you Tommy and Richard for getting me into a car that met my needs, with finance and options that met my budget.
Well done thanks again.

Very poor experience overall from this BMW dealer.

I have purchased 2 x BMW X5.s from this dealership in the past when it was Cooper BMW. This time around I was greeted by Joel, whom I have to say was very professional and helpful.

I was this time looking at the BMW iX. He did a good job in showing me the car etc on the 1st working day the dealership was open over Christmas. I explained that I had previously enquired at Heathrow but wanted to order locally hence being here. I also wanted to benefit from the free home charger offer.

Unfortunately whilst we were looking at specs, my 2 children wanted to sit in an iX in the showroom and were looking in the back then wanting to sit in the front seat. Unfortunately a bald headed salesman who appeared to sit next to Joel told them off abruptly for sitting in the car and opening the doors. I could understand if they were running around screaming but they were just exploring/ sitting in the car. This was really shocking and I complained about this to Joel. If the staff don’t want families in the showroom then they should not be working in there. I was looking for a family car, my children were very well behaved, having visited Ferrari and Porsche with me when buying cars from those dealerships with no problems with staff at all, yet at this BMW dealership they were not welcome. Very poor customer service!

Joel passed me over to the business manager Richard and unfortunately he was not efficient at all. I had to chase him repeatedly to confirm my revised finance quote to order the car. I was assured of a call back the same day/ following morning latest but this dragged on for 3 days, with my chasing him 3 times to sort this and allow me to order the car. Eventually I was emailed saying a colleague would be in touch on the 2nd January.

I was then told that (1) I have missed the free home charge offer for the BMW iX model as it ended 31st December & (2) the prices went up on the 1st January. I enquired 4 working days before they closed for New Year.

So from dealing with a very laid back/ inefficient business manager, he cost me a lot of money because he didn’t bother to do his job. He also missed the sale for his dealership for month end and quarter end.

I think the dealer principal at this dealership needs to look at the staff and their customer service training. Being abrupt to customers and then really slow, not fussed about getting the business done is deeply troubling.

I would not recommend this dealership (Joel was good but our interaction with the other salesman and then business manager was very poor and my overall experience was terrible.

Find a BMW dealer that wants your business and helps you every step of the way. Avoid Berry Croydon

Excellent service from all at Croydon BMW but particularly Darryl who was a pleasure to deal with over the last few months . I would highly recommend anyone who is thinking of getting a new car to get in touch with him . I am looking forward to taking delivery of mine in March

The customer service from Lucy at Thames Ditton was amazing. Very professional took care of all my needs and she provided a quick and professional service. The whole experience felt effortless because of Lucy.

We had a very attentive sales person, who made things easier for us, even when there were challenges. This made this experience much better

Exceptional professionalism and service from Harry Harvey during my recent car service. His attention to detail and courteous approach made the experience truly standout. My vehicle received top-notch care, and Harry's expertise was evident throughout. Highly recommend this service center, and a special thanks to Harry for his exceptional professionalism!

Excellent service all round. Delivered on exactly what they promised. Very happy with the purchase and service all around, would recommend.

Thank you BMW Croydon for the care and consideration shown by the New Care Sales Team in particular Tommy who I found to be both honest and genuine. I am loving my new xi3. Really happy with the aftercare too as I have questions which you have answered and sent me videos to help.

10 out of 10..
Mo fantastic help and all round top man.. 👌

I took my bmw in for an aircon service . The price they quoted was £129. Once they had my car they called to say the cost was going to be about £400 + vat as it needed the more expensive gas. My car is 10 years old . Recently took it to a bmw approved garage nearby to the dealer who when I called said they needed to check what type of gas was required first but the more expensive gas would be £150+ vat. In the end they said it only needed the cheaper gas. Are BMW BERRY CROYDON deliberately deceitful using mechanics on commission or just incompetent .

My visit to Berry Croydon BMW was a very pleasant and relaxing experience. Both Stefan and Shaquille with whom I spoke to and placed my new car order with were friendly and approachable, and at no point did I feel rushed and they spent their
time explaining and answering all my questions with ease. Stefan was very knowledgeable and did what was right for me.

Billy was so helpful and explained everything to do with purchasing the vehicle,changed from Park Lane to buy vehicle,and Billy made the purchase stress free and simplified things. Thank you,lovely man.*****

Making initial contact was excellent and our sales person Tom was extremely knowledgeable with an easy going manner which made dealing with him very enjoyable.
His assistance in reviewing their used car options, test driving and managing the sale in a very short timeframe was exemplary.

Excellent experience. James was great and it was very easy to test drive and decide and purchase a car

Well , here i am. Another " satisfied" customer. Every time I leave my car with them , it's a big disappointment. Last time I had to chase them to do the job for which I've paid already. The explanation was it was not necessary 🤔. They quoted a price for rear brake pads which was £130 more than their actually price on website, I raised that question And apparently my rear brake pads went from 80% worn to 30% . They just apologised. 3 monts later they try again to charge me with rear brake pads , again 85% worn . How is this possible to drive a car almost 3 years on 30 % and then to fo to 85% for 3 months?
What I am dealing now is a damage on my front bumper. I took the car from service yesterday I saw the scratches.
Of course they said it was old , but I know it wasn't as I check my car very carefully before I drop it every time.
Now waiting on a decision and I think I know already I have to fix it myself.
Never again with these people .