Bestway Store UK Avis 

Willing to change this if the situation changes however, ordered a pool on the 1st July following a stock alert. Specifically ordered from bestway due to the standard 6 day shipping. No updates at all to the order within 6 days. Yesterday on the 7th day received a notification that it had been shipped. So far no further updates AT ALL. I emailed yesterday for information on when to expect the delivery and got a "we'll respond within 5-10 days". Given that it was a large expense for us with the intent for our family to be able to use the pool during this latest hot spell it would appear that by the time the pool arrives we will not be able to use it as we won't be here!

Whatever you do dont purchase a Bestway filter pump or pool cover. First of all the pool cover shrinks in the heat from the sun until it barely covers the pool anymore. Secondly the filter pumps are not fit for purpose for such a big pool if the reviews are anything to go by. My pump is faulty and has been since it was delivered. However customer services continue to play ping pong email, send us videos or this and pictures of that. They dont want to accept liability or abide by the Consumer Act. If I had the choice again I would avoid this company.

Terrible customer service!
I bought a steel pro max pool 12 months ago and the pump has failed after 1 summer (approximately 2months). I have submitted five warranty claims and have also contacted your customer service team by email. It has now been several weeks, and I have yet to receive any response. I would appreciate a prompt update on the status of my claim and a resolution as soon as possible. The pumps they provide are not fit for purpose, cheap pumps that are designed for much smaller pools.

This company doesn’t communicate

We purchase an inflatable unicorn for our daughter to use in our in ground swimming pool. It ripped along a seam within a week. It had not been abused or miss treated and the rip was about 200mm long and beyond repair.

Bestway emailed me to say the pool I’d been waiting for was back in stock. I ordered immediately, paid, and received confirmation. Twenty-four hours later they cancelled my order because they had reallocated my pool to somebody else.

Why send customers stock alerts, take their money and confirm orders for stock you will happily reallocate to other orders? Absolutely dreadful stock control and nonexistent customer service. Avoid buying direct.

Re: Bestways response on the 7th of July. Provided all of my details to them and they never followed up. Their reply is disingenuous at best, don’t bother.

I asked for a VAT receipt and never got one

As i have stated, the pool was brand new when recently set up. It remained unopened and boxed until recently. You state the pool is a year old….I have a two year warranty on the pool so your comment is pointless. It seems bestway will make any excuse not to honour the warranty!!

I bought a Bestway pool last June, but due to the poor British summer weather, I left it 100% factory-sealed inside its original box and stored it safely indoors. I unboxed it for the very first time this week, only to discover a pinhole leak on the sidewall during the initial fill.The pool has never been used, yet Bestway support completely closed my case. They claim a pinhole is a "puncture" and therefore customer fault, completely ignoring the fact that it is physically impossible to puncture a liner that was sealed inside a factory box. This is a clear manufacturing defect (an extrusion pit/thin spot in the PVC) that popped the moment water pressure was applied.Bestway is refusing to honor their own 24-month UK manufacturer warranty Warranty Cover - Bestway UK. Under the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose Consumer rights - GOV.UK. A brand-new pool that leaks on its very first fill completely fails this standard.They are hiding behind vague guidelines and scripted rejections to avoid replacing a clearly defective product. I have been forced to escalate this matter to Citizens Advice and Trading Standards Reporting to Trading Standards - Citizens Advice. Absolutely shocking customer care—avoid this brand if you expect any post-purchase support.Case Reference: 122-066-6.

It’s still under warranty so your comment is pointless

I am extremely disappointed with both the product and the level of customer service from Bestway.

In August last year, I purchased an H2OGO inflatable Hurricane Water Park bouncy castle from Deuba. It was quite an expensive purchase, but my two children used their Christmas money to buy it and were really excited.

When it arrived, the separate landing section at the bottom of the slide already had a puncture. I contacted Deuba straight away with photos, and they advised me to contact Bestway as the manufacturer, as it should be covered under warranty.

However, when I contacted Bestway, they refused to help and told me to go back to the retailer. This back-and-forth went on for several weeks, with neither company taking responsibility.

All I wanted was help getting a replacement part, as the slide is completely unusable without it – children effectively hit the ground and the garden becomes waterlogged and muddy.

Eventually, Deuba confirmed they do not have any spare parts and cannot source one. I then went back to Bestway again, but they still refused to help in any way. I even made it clear I was willing to pay for a replacement part, but they showed no interest at all in helping me get a replacement.

This is extremely poor service from a well-known brand. The product has never been usable, and the lack of aftercare support has been unacceptable.

My children are understandably very disappointed after spending their money on something they can’t use.

I would strongly advise anyone considering buying a Bestway product to think carefully – if anything goes wrong, don’t expect any support or help resolving the issue.

Don’t be fooled by Bestway reply’s we want more information, as they still don’t come back and offer support despite being given the information!

Simple and tracking great. First heatwave this year and pool past my expectations.

Bestway selling stock they don't have
We have purchased a pool direct from bestway stores this was shown in stock and delivey within 5 working days it's been 3 days and the status hasn't changed from order confirmed made contact with customer services zero help they don't know what's happening with the order doesn't even know if they have stock of the item very quick to take £420 but not very keen to answer questions.they have said they will speak to the warehouse next week then they will let me know an updated delivery date this is what I agreed to ive purchased a product in good faith.i requested a manger to escalate this to get further information but there is no manager available to talk to customer services write an email to the manager who will review that and offer feed back to the person that emailed them bit bias and underhand it demonstrates that bestway sell items they don't actually have and leave customers sitting around with no clue what's happening and their money gone.
Stay clear purchase these items from real stores you will get a far better service. Ignore the automated reply from bestway on these reviews they are not doing anything just trying to make an impression on people reading reviews before purchasing.intex far better service honesty support the very opposite of bestway certainly not the market leaders.

Ordered a 12ft pool with ladders needed it for sons physio everything went through ok all excited kids was to get a email day later saying confirmation that I cancelled order which I did not and i have proof 1hr on customer service to be told they would get back to me did they hell as like very very poor company and customer service dont buy from them go else were

Very disappointing that they haven’t even dispatched my order on the 4th day of the 2-5day delivery period. Not a chance it will arrive in that time.

Pool sand filter has stopped working within warranty period. It takes them 7-10 days to reply to every email. Once you reply you go to the back of the line and have to wait another 7-10 days. Problem is they are asking for information they already have…..

Asked to speak to a manager & was told they wouldn’t speak to me, so I asked to make a complaint and was told if I sent an email I’d go to the back of the line again and have to wait another 7-10 days.

Absolutely most disgusting company I've ever dealt with, that has a non existent after care service and does not honour any warranty! would never buy anything from this company again. would not recommend at all.

Please avoid buying from this company. I bought a filter for an inflatable pool that I realised on arrival I didn’t need.
I returned it via Evri as per the instructions. Evri have confirmed it arrived.
2 weeks later I am still yet to receive a refund. I have repeatedly asked them what is happening - they never return emails. There is no way of calling them. I keep emailing and it says that they will respond within 3-5 days. They never do.
Unacceptably bad.
Please avoid.

Purchased a sand filter broke on first use raised a warranty claim 2nd June asked for more info gave it and still have a broken filter. Then additionally purchased a pool heater used with old filter and ran ok for a week and half before catching on fire melting the plug and socket and tripping the house. Raised a claim still nothing warranty claims are shocking. I complained about the filter on here asked for info to make it look like they car and then nothing other than need more info. I have the info nearly a week ago but still nothing. Shocking customer service.

The order was never delivered. The courier used couldn’t be rearranged or contacted either. Item was lost so they couldn’t give a refund after a month so luckily I’d paid with Klarna so raised a dispute with them. Only then did they refund. Avoid at all costs.

Happy with initial purchase, but needed to return (not through any fault but no longer required) this was in May, I’m still waiting for a refund. No one is responding to emails either. I’ve sent evidence that it was posted and arrived and yet no refund has been received.

Customer service was excellent, a refreshing change, delivery took a couple of days but thats common with all companies I find.