Bestway Store UK Avis 

Great from the get go, easy ordering and speedy delivery

The pool was delivered within the time frame and seems very sturdy and well made. The pump could be better but Will have to upgrade later as everything is out of stock at the moment

They did not refund me for my return. Even thou I had proof of return details.

easy to find and simple to purchase,help was required but got the advice that I needed.

Excellent service

Terrible customer service. I bought a pool which had 2 smallish holes in, then had to
Wait over 2 weeks customer services to get back to me, and they said it wasn’t covered under their warranty!! It arrived with the holes in we didn’t cut them out as they were a diamond shape

Shocking customer service and response times. Reported a faulty filter over 2 weeks ago and still not resolved. Just when we need it!

Update 17/07 - still no update from Bestway!

Update 20/07 - still no update from Bestway!

Delivery was very long from point of order. You can get next day if you order with Amazon but ordering direct was triple the delivery delivery time

New review
Having bought a brand new mauritius spa last summer and used for 3 months,packed away for winter and put out for 1 month this summer the heat shield inflatable lid has failed,they have serious manufacturing issus,the over engjneered lid with ribs splits at each end,their are videos on youtube to show you the defect in manufacturing and the problems that arise with the lid,would you really want to pay £800 for a product that fails after a few months
Do your reaserch before buyjng a lay z spa tub

I ordered a 10ft pool and it came without one of the vertical poles. The pool in itself is otherwise great but I’ve had no joy in trying the various channels to organise the missing part to be delivered…..being held in phone queues, attempting to get a replacement through the website, finally speaking to someone on the phone and getting a case set up, being asked to submit photos then complete radio silence. Half the summer is gone and it would be really great if someone bestway could get in touch to organise the part to be delivered.

Good quality just a shame filter wasn't quicker as have to keep cleaning it as stops working but pool can't fault it's very good quality

It is robust, is a decent height. Copes Ok with slightly sloping gradient. Great for the weather

Pump filter broke after one use and had to jump through hoops to get a refund that am still waiting for

Good quality product at excellent price.

Stunningly poor products and back up service, bought a pool and pump just over a month ago, the pool arrived with a hole so had to patch it, and during the first pump filter clean the seal came out, and on replacing it the pump would not seal properly again, Bestway acknowledged my warranty claim by automated response email, don't bother calling as they will direct you back to the useless website warranty claim information. Won't waste my money or time on bestway products again:
Update: I responded to a request from Bestway after my initial review to supply additional detail, which was done on the day 14/07, unfortunately still no contact or further correspondence.

Had the pool for a few weeks, pump packed up, been trying to reach them for a week now, zero replies, awful service, pool is essentially now useless without the pump.

Fantastic pool, easy to assemble, hours of fun, filter is too small for this tub could do with next size up as having to change filters daily, other than that it's great so far 👌

Hopeless. I bought a Bestway filter pump for our paddling pool, about 10ft. The thing lasted a week. I’ve since emailed their customer service and the replacement process has been hideous. They take so long to reply and when they do, they ask for the most ridiculous proofs of it not working. The latest one was to cut the power cord. But apparently it’s not cut close enough. They told me this after another 10 days. I’ve now cut cut cut! Really don’t understand how where it’s cut affects the cutness! It’s not going to work depending on where that cord is cut. The fact it’s taken so incredibly long to either get a replacement or a refund is nuts. And still, no explanation as to why said pump can only work for one week.

I’ll continue with this extensive replacement back and forth cause I obviously have nothing better to do but I shall not be purchasing or recommending using this company ever again.

The pool is fantastic, kids have loved it as long as you look after the water with the proper products. The pool is a great size and has been a great purchase

Willing to change this if the situation changes however, ordered a pool on the 1st July following a stock alert. Specifically ordered from bestway due to the standard 6 day shipping. No updates at all to the order within 6 days. Yesterday on the 7th day received a notification that it had been shipped. So far no further updates AT ALL. I emailed yesterday for information on when to expect the delivery and got a "we'll respond within 5-10 days". Given that it was a large expense for us with the intent for our family to be able to use the pool during this latest hot spell it would appear that by the time the pool arrives we will not be able to use it as we won't be here!