It was very easy, not complicated and if you are interested in anything like gym swimming etc you should definitely use better for sure.
L'entreprise a répondu
Établissement
Changer d'établissement324, Barking Road, E6 2RT London, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good pool which wasn't crowded. But changing room was dirty and staff not very helpful. Disappointing that you need to buy a non-refundable token for using the lockers. And once you open the lock... Voir plus
L'entreprise a répondu
Very good in centre experience, but was not able to get the time dor the course I wanted but I was advise to keep inquiring.
L'entreprise a répondu
Our son had an accident and can't attend the lessons and I have contacted Better the staff Charmaine who replied and arranged everything possible. She was amazing. Thank you so much
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
324, Barking Road, E6 2RT, London, England, Royaume-Uni
3,4
Moyen
85 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was very easy
It was very easy, not complicated and if you are interested in anything like gym swimming etc you should definitely use better for sure.
20 juillet 2026
Réponse de Better - East Ham Leisure Centre
Hi Gopidarssan
Thank you for your review.
We are very happy to see that you found booking and accessing East Ham Leisure Centre easy and enjoyed the gym and swimming facilities.
We hope to see you again soon!
Kind Regards
Amir
Very good in centre experience
Very good in centre experience, but was not able to get the time dor the course I wanted but I was advise to keep inquiring.
16 juillet 2026
Réponse de Better - East Ham Leisure Centre
Good Morning,
Thank you for your review!
It's amazing to hear how good your experience was during your recent visit.
We're deeply saddened about the issues you've experience with locating a preferred time for your lessons.
We'd love to keep helping you with this, as well as any other queries you have!
Warm Regards,
Kaisha
We go today for the family fun but they…
We go today for the family fun but they not give the kickboard they have many but they not give I asked from many staff persons they said we not give it for swim for all we give paid for the the fun but they not give
20 juillet 2026
Avis spontané
Réponse de Better - East Ham Leisure Centre
Hi Atiqa,
Thank you for taking the time to share your feedback.
We're sorry to hear that your visit to the family fun session did not meet your expectations. We understand your disappointment, particularly as kickboards were available but not provided during your session despite your enquiries with members of staff.
We appreciate how frustrating this must have been, especially when you had paid to attend and were looking to make the most of the experience. Your comments regarding the communication and availability of equipment will be shared with the centre management team for review.
Thank you again for bringing this matter to our attention.
Warm Regards,
Hazal
Réponse de Better - East Ham Leisure Centre
Hi Elizabeth,
Thank you for your wonderful review!
We're so thrilled that you've received excellent customer service during your recent visit.
We can't wait to see you again soon!
Warm Regards,
Kaisha
The swimming changing room are old and…
The swimming changing room are old and filthy. Looking to go elsewhere because we have had enough
9 juillet 2026
Réponse de Better - East Ham Leisure Centre
Hi
Thank you for your review.
We are very sorry to hear about the cleanliness of the changing rooms, and we appreciate you bringing this to our attention.
Your feedback has been passed to the General Manager at East Ham Leisure Centre to review, and we hope that this will assist in resolving the issues you have raised.
Kind Regards
Amir
The class teacher for both classes…
The class teacher for both classes really motivated me.
Munda was also able to accommodate my lack of stamina
7 juillet 2026
Réponse de Better - East Ham Leisure Centre
Hi Mr Banks
Thank you for your review.
It is great to hear that Munda was motivating and supportive, and that they tailored the sessions to suit your needs!
We hope to see you in future fitness classes with us.
Kind Regards
Amir
Our son had an accident and can't…
Our son had an accident and can't attend the lessons and I have contacted Better the staff Charmaine who replied and arranged everything possible. She was amazing. Thank you so much
26 juin 2026
Réponse de Better - East Ham Leisure Centre
Hi Justin,
Thank you so much for your kind words. We’re really sorry to hear about your son’s accident and hope he’s doing well.
We’re so pleased that Charmaine was able to support you during this time and make the process as easy as possible. She’ll be delighted to hear your lovely feedback.
If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Warm Regards,
Hazal
Good pool but rest wasn't great
Good pool which wasn't crowded. But changing room was dirty and staff not very helpful.
Disappointing that you need to buy a non-refundable token for using the lockers. And once you open the locker you need another token to close it again.
Comment from a year ago suggests they were reviewing the token system. I assume the extra revenue from it is too nice for them to change anything.
29 juin 2026
Avis spontané
Réponse de Better - East Ham Leisure Centre
Hi Pete,
Thank you for your feedback. We’re pleased to hear that you enjoyed the pool and that it wasn’t too crowded during your visit.
We’re sorry, however, to hear about the cleanliness of the changing rooms and that you found the staff unhelpful. This is not the standard we aim to provide, and your comments will be shared with the team so these areas can be reviewed and improved.
We also understand your frustration regarding the locker token system. We appreciate that this may feel inconvenient, particularly if additional tokens are required during a visit. Your feedback about this has been noted and will be passed on as part of ongoing reviews into how we can improve the customer experience.
Thank you again for taking the time to share both your positive and constructive feedback.
Warm Regards,
Hazal
Réponse de Better - East Ham Leisure Centre
Hi Mahbub,
Thank you for your brilliant feedback!
We're overjoyed that you had a great experience during your recent visit to our centre.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Terrible facilities
Terrible facilities, to start of, table tennis table is in an absolutely appalling condition, support beam broken, table is not straight whatsoever, net is torn apart and the table doesn't fold properly, a few close calls were experienced while trying to fold the table. Staff show no signs of replacing the table at all. I would also like to bring to attention that staff seem quite unengaged and less willing to carry out what they are supposed to do. When a table tennis booking is made at a certain time, the table is not set up causing the assembly of the table to cut down time of the booked session. Sessions are only 40 mins, taking 10 mins to set up the table, just cuts down the time. Paying £42 every month just seems like a waste. Poor equipment, staff seem unengaged, would not ever recommend anyone to ever book table tennis here. Disgusted by the look of the table. Also I have been coming to here for about 8 years, Sports hall lighting was only changed earlier this year.
3 juin 2026
Avis spontané
Réponse de Better - East Ham Leisure Centre
Hi Ismaeel,
Thank you for taking the time to share your feedback about East Ham Leisure Centre.
We're really sorry to hear about the condition of the facilities, particularly the table tennis table. That's not the standard we hold ourselves to, and we understand how disappointing this must be. Your concerns have been passed on to the centre team to be addressed as a priority.
If there's anything else you'd like to raise, please do get in touch at customerservices@gll.org.
Warm Regards,
Abdus
Love how easy it is to book sessions on…
Love how easy it is to book sessions on the app. Stress free and simple!
31 mai 2026
Réponse de Better - East Ham Leisure Centre
Hi Chandri
Thank you for your review.
We are very happy to see that you find the new Better App easy to navigate and use!
We also hope that you enjoy the fitness classes available at East Ham Leisure Centre.
Kind Regards
Amir
My child is in swimming lessons for…
My child is in swimming lessons for past 5.5 months. There is no structure or progress plan. I wish I can give less than one star. No value for money.
7 avril 2026
Avis spontané
Réponse de Better - East Ham Leisure Centre
Hi Seshu,
Thanks for your review!
I have sent you a find reviewer request so I can look into your complaint.
Please ensure you fill this in within the next 3 days so I can assist you.
Warm Regards
Kaisha
Réponse de Better - East Ham Leisure Centre
Hi Moe,
Thank you for your kind feedback!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We appreciate you taking the time to share your experience and hope to see you again soon!
Warm regards,
Azaria
Worse services than before and much…
Worse services than before and much more pricier than when we were with active newham before. The membership rates have gone up by 40% with no improvement in the facilities. We used to be able to swim for free if we had monthly swimming lessons but this was taken away. You replaced all the equipment but the older ones worked better than the new ones. Newham council needs to take back control of the leisure centres.
26 mars 2026
Réponse de Better - East Ham Leisure Centre
Hi Rubyyat,
Thank you for sharing your review!
We’re really sorry to hear that you feel the service and value have declined, and we understand how frustrating it can be when changes to pricing and benefits don’t meet expectations.
We appreciate your comments regarding the membership increase and the removal of the previous swimming benefit linked to lessons, as well as your experience with the new equipment.
Feedback like yours is important and will be shared with the relevant teams as we continue to review how we deliver our services.
We do hope you’ll give us the opportunity to improve your experience, and if you’d like to discuss your concerns further, please feel free to get in touch with us directly.
Thank you again for your feedback!
Warm Regard,
Kaisha
No air con and shit royalty free music
After coming here most days for 7 years I'm sadly now looking for a different gym and strongly recommend that people do not come here. It's bad enough that there's no air con in the group exercise studio so it's dangerously hot in the summer but now they've just told all the fitness instructors they can't play their own music anymore and have to use shit quality royalty free techno noise to save the centre money. It's completely killed the vibe. They didn't consult the customers about this and didn't listen when all complained. Don't come here.
5 mars 2026
Avis spontané
Réponse de Better - East Ham Leisure Centre
Hi Jessica,
Thank you for your feedback!
We understand that you submitted a similar complaint regarding this.
One of our advisors will be in contact with you shortly.
Thank you for your patience!
Warm Regards,
Kaisha
Réponse de Better - East Ham Leisure Centre
Hi Adawiya
Thank you for your review.
It is great to see that the staff at East Ham Leisure Centre are creating a friendly atmosphere and have been able to assist with your enquiries!
We will be sure to pass your feedback on, and if you have any further questions, please do not hesitate to ask.
Kind Regards
Amir
Expensive for a charity and a number of health and safety issues
Recently refurbished East Ham Leisure Centre now looks good on the surface.
Unfortunately this appearance is counteracted by no working airconditioning or heating facility in the studio, where most classes take place.
In summer it is too hot and in winter it is too cold- this can be a health and safety issue - especially for yoga, pilates and slow mat based classes. The money spend on the refurbishment would have been better spend on fixing this. The studio has now also been turned into a multifunctional place with exercise bikes lining the back wall. Again unfortunately before spin classes these need to be pulled into position (in the process damaging the new floors) and often no personnel is available to do this, so either the instructors or the clients are moving the bikes in order to be able to start the class - unacceptable and a health an safety issue as the spin bikes are heavy. The centre has a spin studio with a functioning AC unit, but this has recently been re-designated into a stretch room - this seems like poor decision making.
It is also notable that better is a large chain the markets itself as charity, but the prices are pushed up annual (I had my membership raised twice by £8/£9 in the past 2 years). There are a lot of cheaper gym options near by. The only reason I am still a member is that there some excellent instructors.
Update:
Revised review to 1 star as further change have been implemented that affect the quality of all classes negatively:
Instructors are no longer allowed to use their own music/playlists as Better doesn‘t want to invest into the necessary&appropriate music licences. (Even school on super squeezed budgets afford this)
Instead Better implemented -without notice to customers- a generic music only policy. Meaning ai generated licence free noise for all classes.
Especially spin, Hiit and most other cardio classes thrive on the right rhythms, vibes and music precisely tailored to exercise segments.
The best instructors know this and that is why their classes are popular. A lot of regulars come for the individuality and signature vibes that the instructors bring, that includes the music, which made it fun!
We used to have a diversity of music styles which reflected the diversity of customers and population of newham, all now replaced by tunes of the tone deaf licence free noise.
Sadly the best instructors are now leaving- and I will take this as a sign to do the same.
Btw the first reply from Better is ambiguous and implying the spin bike have been moved (back) upon customer request. Not the case. They remain in the (yoga) studio, still without aircon.
Overall would not recommend.
24 février 2026
Avis spontané
Réponse de Better - East Ham Leisure Centre
Hi,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response to your review!
[Update]
Good Morning,
Thank you for your patience!
We're currently working on fixing the air conditioning units in the studio and poolside changing village.
Please note that we operate the Centre on behalf of the local council, who plan to resolve this during the year.
We're deeply sorry for any inconvenience this has caused, and we're awaiting the date when the work will commence.
The spin bikes have recently been moved to the main studio, which is standard across all Better facilities.
At our customers’ request, we relocated the spin classes to a calmer area, as we value member feedback and always try to make changes where possible.
In relation to the price increase, we regularly review our Membership plans.
From time to time, this means gradually adjusting historic pricing structures to bring them in line with our current headline membership rates.
Thank you again for your feedback!
Warm Regards,
Kaisha
Easily accessible and well maintained…
Easily accessible and well maintained infrastructure. Cleanliness and safety is taken care. Polite staff. Highly recommended.
22 janvier 2026
Réponse de Better - East Ham Leisure Centre
Hello Sandeep.
Thank you very much for your 5-Star review.
We are delight to know that you are enjoying your time at the centre.
Kind regards
Réponse de Better - East Ham Leisure Centre
Hello Thiyagarjah,
Thank you very much for your 5 -star review.
Kind regards
Really disappointed with our first…
Really disappointed with our first visit in East Ham. Staff not that friendly or helpful
19 janvier 2026
Réponse de Better - East Ham Leisure Centre
Hi Kelly
Thank you for your review.
We are sorry to see that you did not enjoy your experience at East Ham Leisure Centre, and we have passed your feedback on to the General Manager to review.
We hope to see you again soon, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.