I recently joined the Hillingdon Sport and Leisure Complex and had a fantastic induction experience with Jaiman. As a new member, I was a bit unsure of what to expect, but Jaiman made me feel incredib... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGatting Way, UB8 1ES Uxbridge, GB
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Lisez les avis des autres
The swimming pool at the Lido is the dirtiest I have ever seen. There is all sort of stuff floating or sitting on the bottom. When you swimming you come across dead insects, plastic straws, dirty b... Voir plus
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Hillington Sort Centre is more than just a gym is a massive complex and ever the fussiest members will find something for themself. Huge 50 meters swimming pool with working sauna and steam room, lo... Voir plus
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I have send my 2 children for swimming lessons, the swimming pool is got very limited space, at the beginning there were 7 children assigned to lessons. Looks very challenging for them to swim as alre... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Gatting Way, UB8 1ES, Uxbridge, Royaume-Uni
4,2
Bien
155 avis
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Outstanding and welcoming induction with Jaiman!
I recently joined the Hillingdon Sport and Leisure Complex and had a fantastic induction experience with Jaiman. As a new member, I was a bit unsure of what to expect, but Jaiman made me feel incredibly comfortable from the very start. He has a brilliant ability to make everything feel simple and easy to understand. He took his time to walk me through the facilities, thoroughly explaining and demonstrating how to use each piece of equipment. Jaiman is exceptionally well-organised, patient, and genuinely nice. His helpful guidance has given me the confidence I need to kickstart my fitness journey here.
7 août 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Arnold
Thank you for your review.
We are very pleased to hear that Jaiman made your induction such a positive experience and helped you feel comfortable and confident using our facilities.
We will be sure to pass on your kind words, and we wish you every success on your fitness journey!
Kind Regards
Amir
I love the set up but I'm not happy…
I love the set up but I'm not happy with the training you guys give especially swimming for adult . For some one who learn fast . Is not nice
11 août 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Jaspher,
Thank you for taking the time to share your feedback. We are pleased to hear that you like the facilities at Hillingdon Sport and Leisure Complex.
We are sorry to learn that the adult swimming lessons have not met your expectations. We understand that everyone learns at a different pace, and it can be frustrating when lessons do not feel suited to your individual progression. Your feedback regarding the delivery of the programme is appreciated and will be shared with the relevant team for review.
Thank you again for taking the time to let us know about your experience.
Warm Regards,
Hazal
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Reza,
Thank you for your lovely review!
We're thrilled to hear how great your swim instructor has been and the positive impact this has had on your swimming progress.
We hope to see you again soon!
Warm Regards,
Kaisha
Great facilities and a staff team that…
Great facilities and a staff team that appear to genuinely care about their centre and their service users.
21 juillet 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi John,
Thank you for your 5 star review!
We're so pleased to hear that you've had such a positive experience with our facilities and our team. It's great to know that our staff's dedication and care have made a difference.
We really appreciate your support and look forward to welcoming you back to the centre soon!
Kind regards,
Suheera
My baby enjoyed playing in the water
My baby enjoyed playing in the water. Staff was friendly and helpful.
4 juillet 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Emma,
Thank you for your kind feedback.
We’re delighted to hear that your baby enjoyed their time in the water and that our team made a positive impression by being friendly and helpful. Creating a welcoming and enjoyable environment for families is really important to us.
We hope to see you both again soon for another lovely visit.
Warm Regards,
Hazal
Unacceptable
Unfortunately, it's filthy, dirty and full of perverts. They also allow men in T shirts and shorts and women in head to toe coverings in the water, even in the kids pool, some of whom sit their for hours. They do not wash on entry to the pool. It stinks, there is piss in changing rooms, and I was once assaulted in there by a creep. They also do not let you publish a review on Google reflecting these experiences. It's really poor. Some people come in there just to have a bath in the pool. There used to be hairy men standing under jets for hours in the kids pool, although less so now.
1 mai 2026
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi,
We’re very sorry to hear about your experience and sincerely appreciate you taking the time to share this feedback. What you’ve described is extremely concerning, particularly regarding cleanliness, safety, and your report of being assaulted.
Please be assured that we take issues like this very seriously. We would like to investigate this further as a priority, especially the incident you mentioned, so we can take appropriate action and ensure the wellbeing of all customers.
Could you please send us a private message with more details, including the date and time of your visit? This will help us look into the matter thoroughly. Our email address is; customerservices@gll.org
Additionally, we can not stop anyone leaving a review on Google. If you want to leave a review, just like you have done here you can do so.
In the meantime, your feedback regarding hygiene standards, pool usage, and customer behaviour has been noted and will be passed on to the centre management team for immediate review.
Warm Regards,
Hazal
Fantastic swim courses
We have been going there for years for swimming lessons. It is fantastic! They teach the children great skills, even CPR and swimming with PJ-s on! Great teachers, everyone is friendly and knowledgable. Nothing is ever too much to ask for. Just recently I asked for the session to be moved and they done it straight away.
15 juin 2026
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Eva,
Thank you for your wonderful review!
It sounds like you're loving the new rookie lifeguard element of our academy classes.
We're also thrilled that our swim teachers have been so friendly and knowledgeable during your visits, as well as nothing ever being too much to ask.
We're so happy that you appreciate how accommodating we've also been.
Thank you again for your kind words!
Warm Regards,
Kaisha
Lovely air conditioned gym good choice…
Lovely air conditioned gym good choice of equipment and friendly helpful staff
24 juin 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Amy,
Thank you for your kind feedback!
We’re delighted to hear you enjoyed the air-conditioned gym, the range of equipment, and found our staff friendly and helpful. It’s great to know you had such a positive experience with us.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Dirty Lido and suffocating entrance hall.
The swimming pool at the Lido is the dirtiest I have ever seen. There is all sort of stuff floating or sitting on the bottom. When you swimming you come across dead insects, plastic straws, dirty bandages, pieces of plastic, you name it. The sediments on the bottom suggests that cleaning is not done daily as it should for a pool visited by hundreds of people every day. Near the outlets and along the perimeter there is a thick carpet of sediments off all sort.
The entrance hall is a sauna, no ventilation, aircon not working and because of the glasses on the roof there is a delighful greenhouse effect that is suffocating. I pity the people working there.
I expect more from a place that is not exactly cheap if you buy a full subscription.
The rest is not that bad, but overall the place does not look well taken care off. Many parts that needs fresh painting and repairing.
26 mai 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Patrick,
Thank you for your review!
We greatly appreciate the concerns you've raised regarding the cleanliness of our pool space, particularly regarding the plastic and other waste objects you've seen.
We also value your feedback about our entry area feeling like a sauna.
We'll be sure to share this with our wider team for further review.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Price changes query resolved!
Efficient, quick and thorough resolution. Accommodated my inquiry and issues. Did a thorough job of making me feel like a concessionary customer.
30 mai 2026
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Talbinder,
Thank you for your review!
We're thrilled that you experienced an efficient and thorough service from our team.
It's great to know that they answered and resolved all of your queries.
We hope to welcome you back soon!
Warm Regards,
Kaisha
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Lisa,
Thanks for your review.
We are so pleased to hear that the staff at Hillingdon Sport and Leisure Complex have been so friendly and helpful!
Warm Regards
Hazal
Great fitness instructors Sarika and Asta
I joined Better mainly because of the amazing yoga classes with Sarika and fitness classes with Asta. Both trainers are outstanding — very professional and genuinely motivating.
Sarika’s yoga sessions are well-structured, calming, and suitable for all levels.
Asta brings incredible energy and expertise to every fitness class.
🌟🌟🌟🌟🌟
15 mai 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Antonia,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying the fitness classes at Hillingdon Sport and Leisure Complex.
Warm Regards
Hazal
excellent service .
excellent service .. jenny was very supportive and understanding .. very professional
21 avril 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Sean
Thanks for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying the Hillingdon Sports and Leisure Complex and we look forward to welcoming you back soon!
Warm Regards
Rachel
I love to go and enjoy meeting…amazing experience
I love to go and enjoy meeting beautiful staff and other people
Life has been difficult but going to learn swimming and meeting people.
All is well with the facilities amazing.
13 avril 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Sunita,
Thank you so much for your lovely feedback!
We’re really pleased to hear that you’re enjoying your visits to Hillingdon Sport and Leisure Complex.
It's amazing that you're making connections and finding swimming such a positive experience
We're thrilled to know our team and facilities are helping create a welcoming space where you can feel comfortable and supported.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
All staff were very helpful and friendly
8 avril 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Lee,
Thanks for your review.
We are so pleased to hear that the staff at Hillingdon Sport and Leisure Complex have been so helpful and friendly!
Warm Regards
Hazal
Good ,clean and easy assess
3 mars 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Sharanjit,
Thanks for your review.
We are so pleased to hear that you are enjoying Hillingdon Sport and Leisure Complex!
Warm Regards
Azaria
Réponse de Better - Hillingdon Sport and Leisure Complex
Hello Rajan,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Excellent Customer Service
Aaiasa was a pleasure to speak with. Aaisa was warm and proactive. My mother and I are very grateful for her excellent customer service!
27 février 2026
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Claudia
Thank you four your review.
It is wonderful to see that Aaiasa has been able to provide excellent customer service and assist with your enquiry!
We will be sure to pass your feedback on and if you have any further questions, please let us know.
Kind Regards
Amir
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Deepika
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Hillingdon Sport and Leisure Complex, and it is great to know that the staff are creating a friendly atmosphere!
We hope this continues!
Kind Regards
Amir
Misleading on the website
Misleading on the website. I only wanted to have 1 gym session a week with my gf and said it would be one price and then got charged nearly £30. Told I’m not being refunded either. Should be called worst gyms
9 février 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Gregory,
Thank you for sharing this with us!
We can see that you set up a Flex Concessionary monthly Membership with us on February 9th, 2026.
This enables you to book 1 free booking a month, and then you receive a discounted rate, similar to our Pay As You Go agreements, for any other Gym, swimming and Fitness classes bookings.
Please note that this information is visible before you register for the Membership, and you can select 'view details' on our Membership packages.
You can use the following link to locate this:
https://memberships.better.org.uk/centre/hillingdon-sports-leisure-centre
We understand that you used your free booking to attend a gym session on the day you registered; as a result, any additional bookings made after this would be charged at the discounted member rate.
We'd like to thank you for your feedback regarding this matter!
Warm Regards,
Kaisha
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