Hillington Sort Centre is more than just a gym is a massive complex and ever the fussiest members will find something for themself. Huge 50 meters swimming pool with working sauna and steam room, lo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGatting Way, UB8 1ES Uxbridge, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Hillingdon Lido “BETTER “ Real “Health” benefits! superior outdoor water 💦 Cool & Smooth Swims with calming Yoga 🧘🏽♀️ 🧘 beside !! Out side in the element s of clouds ., fresh-air ., breeze & even... Voir plus
L'entreprise a répondu
I recently joined the Hillingdon Sport and Leisure Complex and had a fantastic induction experience with Jaiman. As a new member, I was a bit unsure of what to expect, but Jaiman made me feel incredib... Voir plus
L'entreprise a répondu
I absolutely love coming to this gym! The atmosphere is super motivating, the equipment is always clean and up-to-date. The instructors here are absolutely top-notch! They’re not only super knowledg... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Gatting Way, UB8 1ES, Uxbridge, Royaume-Uni
4,2
Bien
156 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Misleading on the website
Misleading on the website. I only wanted to have 1 gym session a week with my gf and said it would be one price and then got charged nearly £30. Told I’m not being refunded either. Should be called worst gyms
9 février 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Gregory,
Thank you for sharing this with us!
We can see that you set up a Flex Concessionary monthly Membership with us on February 9th, 2026.
This enables you to book 1 free booking a month, and then you receive a discounted rate, similar to our Pay As You Go agreements, for any other Gym, swimming and Fitness classes bookings.
Please note that this information is visible before you register for the Membership, and you can select 'view details' on our Membership packages.
You can use the following link to locate this:
https://memberships.better.org.uk/centre/hillingdon-sports-leisure-centre
We understand that you used your free booking to attend a gym session on the day you registered; as a result, any additional bookings made after this would be charged at the discounted member rate.
We'd like to thank you for your feedback regarding this matter!
Warm Regards,
Kaisha
Best
Absolute steal!! I dont think you can find anything worth it in this area for that price! Service, people, ambience, staff, equipment, facilities you name it you have it!
3 décembre 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Naushad
Thank you for your review.
We are very pleased to see that you are having an all-round great experience at the Hillingdon Sport and Leisure Complex, and the membership prices work well for you!
It is also great to know that centre staff and members are enhancing your experience!
Kind Regards
Amir
Good centre with lots of facilities and…
Good centre with lots of facilities and fitness classes. Nice pool with good options for swim for fitness vs leisure swimming. The pool area could do with a deep clean as some of the pool tiles have dirty marks around the edge
6 février 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hello SH,
Thank you for your comments and feedback.
We have taken note of your observations concerning the cleaning of the pool and will forward them to the centre manager for further review.
Kind regards
The gym is fine
The gym is fine. Too many teenagers just sitting around and car park can be to busy
4 février 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hello Sandra,
Thank you for your comments and feedback.
I have passed on your comments to the centre manager to review.
Kind regards
So far I found easy access and helpful…
So far I found easy access and helpful staff and I believe leisure centre got everything what we needed.
1 février 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Surya
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Hillingdon Sport and Leisure Complex and that the staff have been able to assist with your enquiries!
We hope this continues!
Kind Regards
Amir
Réponse de Better - Hillingdon Sport and Leisure Complex
Hello Marwan,
Thank you very much for your 5 -Star review.
Kind regards
Hillingdon sports and… leisure
I’m a member at Hillingdon sports and leisure complex, such an amazing club , staff and management are so amazing , so polite and friendly and always there to help , manager is the best , keeps the centre running so smoothly , attended 2 classes today fri 23rd jan , power pump and LBT with Rachael , she is amazing , such great classes , she is fun but works you so hard , 5 ⭐️, keep up the good work ⭐️⭐️⭐️⭐️⭐️
23 janvier 2026
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Bridget,
Thank you so much for taking the time to leave such a fantastic review!
We’re delighted to hear how much you’re enjoying Hillingdon Sports and Leisure Complex, and that the Centre Team has made such a positive impression.
We've been sure to pass on your kind words to the Centre.
It’s also great to know you're having fun at the Power Pump and LBT classes with Rachael, and have felt both challenged and supported.
Warm Regards,
Kaisha
I'm surprised by the complete ignorance…
I'm surprised by the complete ignorance of basic sauna hygiene rules. People entering the sauna should use towels to isolate their sweaty bodies (especially their feet) from the wooden benches, so that sweat doesn't remain on the benches. Failure to follow these rules carries a significant risk of transmitting skin diseases, bacteria, and viruses (especially herpes and various strains of HPV). I've been to many saunas in the civilized world, and these hygiene rules are practiced everywhere.
11 janvier 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Thank you for sharing your experience with us, Grzegorz,
We truly appreciate your feedback.
Please feel free to send an email to customerservices@gll.org if you wish your feedback to be escalated to the location for review.
Kind Regards
Hillingdon swimming pools
Swimming pools with some rubbish, some days not possible to book table tenis, poor schedule arrengments for the open pools.
30 décembre 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Alex
Thank you for your review.
We are sorry to hear about your experience at Hillingdon Sport and Leisure Complex.
If you need assistance booking, please feel free to contact our Customer Service Team. We will be happy to assist.
Kind Regards
Amir
Really good facilities and worth the…
Really good facilities and worth the money to join. The gym and gym changing rooms are new and well maintained. The staff is also very friendly. The swimming pool can do with updating but overall can't complain.
6 janvier 2026
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Mrs P
Thank you for your review.
We are very pleased to see that you are having a great experience at Hillingdon Sport and Leisure Complex, and you have had the opportunity to meet the centre staff!
It is also great to know that you are happy with the new refurbished centre, and we hope you reach your health and fitness goals with us.
Kind Regards
Amir
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Ronald,
Thank you for your incredible feedback!
We’re really pleased to hear that you found our staff at the Hillingdon Sports and Leisure Complex so helpful, knowledgeable, and efficient.
We truly appreciate you taking the time to share your experience!
Warm Regards,
Kaisha
Facilities not all in working order.
Facilities not all in working order.
Steam room door broken,
Splash pool as many broken features,
Spin bikes need a clean and new foot straps,
Change cubicles have missing doors,
Lighting at the rear of building make it dangerous and unsafe.
27 décembre 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Neil
Thank you for your review.
We appreciate your feedback, and we are sorry to hear about the facilities at Hillingdon Sport and Leisure Complex.
We have passed your review on to the management team at the centre to look into, and we hope this will assist in resolving the issues you have raised.
Kind Regards
Amir
This centre is absolutely amazing
This centre is absolutely amazing, especially all the reception staff. Big shout out to Lewis and Owen, who are always so helpful. Would strongly recommend.
1 décembre 2025
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Thank you very much for finding the time to share this great feedback with us, Mikel.
We are very happy that Lewis and Owen have had such a positive impact on your visits!
Always good customer service
26 novembre 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Magdalen
Thank you for your review.
We are very pleased to see that you are receiving good customer service from the team at Hillingdon Sport and Leisure Complex, and thank you for choosing Better!
Kind Regards
Amir
I would like to share my great…
I would like to share my great experience at the Leisure Center. The place is always very clean and well maintained, which makes every visit enjoyable. The staff are incredibly friendly, welcoming, and always ready to help with anything I need. Their professionalism and kindness truly make a difference. I am very happy and fully satisfied with everything. Thank you for providing such an excellent service!
12 novembre 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Maryam,
Thank you so much for your great review!
We're happy to hear about your great experience at the Hillingdon Sports and Leisure Complex, and how the facilities are always clean and well maintained.
It's also great to know that the staff are so friendly, welcoming, and their level of professionalism has made such a positive impact.
Thank you again for your kind words!
Warm Regards,
Kaisha
Overall great leisure centre
The facilities are great, well equipped and clean. Staff super friendly and helpful. The only issue I had the whole time is availability of classes and the booking system - it releases new classes week in advance at 10pm and it’s so hard to get into the most popular classes- morning and evening ones. And parking most evenings is a nightmare. Sometimes you have to fish for a space, waiting for someone to pull out.
1 novembre 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Aleksandra,
Thank you so much for your wonderful review!
We're delighted to hear that you found the facilities clean and well equipped.
It's also great to know how friendly and helpful the staff have been at the Hillingdon Sports and Leisure Centre.
We're grateful for your feedback regarding the challenges around class availability and the booking System.
Popular classes do tend to fill up quickly, especially at peak times, and we understand how frustrating this has been.
However, we're always happy to review of scheduling and capacity where possible.
Regarding parking, we understand that evenings can be particularly busy, and we apologise for the inconvenience this has caused.
Warm Regards,
Kaisha
Good equipment and great staff
19 novembre 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Graham
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Hillingdon Sport and Leisure Complex!
We hope this continues, and thank you for choosing Better.
Kind Regards
Amir
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Nadia
Thank you for your review.
We are very pleased to see the staff at Hillingdon Sport and Leisure Complex have been able to help when needed and are creating a great atmosphere.
We hope you enjoy using the facilities, and thank you for choosing Better!
Kind Regards
Amir
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Weronika,
Thank you for your great feedback!
We're really happy to hear that you're enjoying the facilities at the Hillingdon Sports and Leisure Complex.
Warm Regards,
Kaisha
Very helpful through the enrollment…
Very helpful through the enrollment process and very knowledgeable customer service and assistance
10 octobre 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi David
Thank you for your review.
We are very pleased to see that you found the joining process easy, and the team has been able to assist you with any enquiries along the way!
We hope you enjoy using the facilities at Hillingdon Sport and Leisure Complex, and thank you for choosing Better.
Kind Regards
Amir
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.