I really like using the gym here. I am self conscious about my weight and body shape but when I come here I don't feel judged as there are all shapes, sizes and ages of people using the gym. I feel it... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementMontgomery Road, BT6 9HS Castlereagh, GB
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Lisez les avis des autres
Mainly Swimming - Getting smell the changing rooms areas, water also sometimes. We informed the team members , but don’t see big progress.We see this frequently now a days. Please consider this reques... Voir plus
L'entreprise a répondu
The receptionist at Lisnasharragh was extremely helpful setting up lessons for my middle son Daniel. He was excellent. The staff helping and teaching Daniel on his first lesson were sensitive, encoura... Voir plus
L'entreprise a répondu
The changing cubicles are always dirty and feels like they are never ever getting cleaned. The shower heads are so often broken and the smell is unbelievable in special needs shower rooms and also the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Montgomery Road, BT6 9HS, Castlereagh, Royaume-Uni
4,1
Bien
66 avis
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Staff first class very helpful also…
Staff first class very helpful also spotlessly clean 👌
28 août 2024
Réponse de Better - Lisnasharragh Leisure Centre
Hi Liam,
Thanks for your review.
We are so pleased to hear that you are so happy with the facilities and staff at Lisnasharragh.
Warm Regards
Hazal
Staff very friendly and helpful
Staff very friendly and helpful. Place very clean, spacious, bright and lots to do. Good selection to drink and snack on in cafe. Good parking.
7 août 2024
Réponse de Better - Lisnasharragh Leisure Centre
Hi Mena,
Thank you for taking the time to leave a review, it is much appreciated.
We are glad to hear that you are enjoying the facilities at Lisnasharragh Leisure Centre and we hope it stays this way.
Thank you for choosing our centre to become a member of and we hope that you get to experience all of the benefits that your membership brings.
If you ever need help or support, please don't hesitate to ask our staff.
Kind regards
Kareem - Customer Service Assistant
It’s great
It’s great. Clean and staff are courteous and very helpful. Already persuaded my sister to join up next week.
9 août 2024
Réponse de Better - Lisnasharragh Leisure Centre
Good Morning,
Thank you for taking the time to leave a review, it is much appreciated.
We are glad to hear that you are enjoying the facilities at Lisnasharragh Leisure Centre and we are looking forward to your sister joining us too.
We hope that you continue to enjoy your journey with us.
If you ever need help or support, please don't hesitate to ask our staff.
Kind regards
Kareem - Customer Service Assistant
fantastic instructor
Dave is a fantastic instructor
It’s always super daunting as an adult getting back into something you learned as a child…learned badly as a child. But this has been a great experience and confidence is building week by week.
Olympics 2028! 🤣
7 août 2024
Réponse de Better - Lisnasharragh Leisure Centre
Hi Kat
Thank you for your review.
We are very happy to see you are enjoying the swimming lessons with Dave, it is great to see your confidence is building.
Los Angeles 2028, we hope to see you there representing!
Good luck and thank you for choosing Better.
Kind Regards
Amir
Réponse de Better - Lisnasharragh Leisure Centre
Hello Christopher,
Thank you for your review.
We are glad to hear that the staff at Lisnasharragh Leisure Centre are friendly and you are enjoying our facilities.
We hope your future visits continue to be as such!
Have a lovely weekend.
Kind regards,
Haven
Class friendly and inviting.
Class friendly and inviting.
Instructor giving guidance throughout.
30 juillet 2024
Réponse de Better - Lisnasharragh Leisure Centre
Hi Margaret
Thank you for your feedback.
It's great to hear that you're enjoying the fitness classes at Lisnasharragh Leisure Centre and finding the instructor's classes informative!
We look forward to your continued participation and thank you for choosing Better.
Kind Regards
Amir
Excellent affordable cost
Excellent affordable cost and amenities for all. App easy to use and good to see it's well used by all ages.
30 juillet 2024
Réponse de Better - Lisnasharragh Leisure Centre
Good afternoon, Mrs. D,
We acknowledge receipt of your review and express our sincere gratitude for your feedback.
We are pleased to learn of your satisfaction with your membership at the Lisnasharragh Leisure Centre. Your appreciation of the affordability of the membership fee in relation to the range of activities available is well-received. Furthermore, we are delighted to note your positive experience with our user-friendly App for making online bookings.
Your presence within our community is highly valued, and we appreciate your continued support.
Sincerely,
Charmaine
Réponse de Better - Lisnasharragh Leisure Centre
Hi Hannah
Thank you for taking the time to leave a review.
This is great to see and we hope you continue to enjoy your time at our Lisnasharragh Leisure Centre.
Kind Regards
Amir
Very knowledgeable and helpful staff
8 mai 2024
Réponse de Better - Lisnasharragh Leisure Centre
Hi Flo
Thank you for leaving a review
It is great to see the staff at our Lisnasharragh Leisure Centre have been able to assist and help with any enquiries you may have.
We hope you enjoy your time at our centre and with Better.
Kind Regards
Amir
Staff have been very helpful and all…
Staff have been very helpful and all facilities have been clean and well maintained.
15 avril 2024
Réponse de Better - Lisnasharragh Leisure Centre
Hi FN,
Thank you for your review.
We are so happy to hear you are enjoying the facilities and staff at Lisnasharragh!
Warm Regards
Hazal
Réponse de Better - Lisnasharragh Leisure Centre
Dear Jolanta,
I hope this message finds you well. I wanted to thank you for your review of the Lisnasharragh Leisure Centre. It's great to hear that you're enjoying your membership there and the various activities they have to offer. We hope you continue to have a positive experience at the centre.
Best regards.
Charmaine
Friendly staff great set up
26 mars 2024
Réponse de Better - Lisnasharragh Leisure Centre
Dear Mark,
I would like to extend my gratitude for taking the time to review our services and providing us with your valuable feedback.
We are elated to know that you found our staff friendly and professional during your recent visit to the Lisnasharragh leisure centre. Your positive feedback has been received with great appreciation and it motivates us to continue providing high-quality services to all our members.
We strive to maintain the highest standards of professionalism and customer service, and we are glad that your experience aligns with our core values.
Thank you for being a valued member of the Lisnasharragh leisure centre. We look forward to serving you in the future.
Best regards,
Charmaine
Better by name, definitely not by nature.
I have been a member for almost three years and one thing I can compliment the Centre on is the Gym Staff. Each and every one of training staff are friendly, approachable and always appear to be genuinely happy to see you in the gym or at one of their classes.
However, the facilities are nothing short of shambolic.
Firstly, the cleanliness and hygiene right throughout the Centre are extremely poor. The toilets are frequently dirty, floors and even walls soiled with substances I shudder to think of, as to their origin. Door locks broken, or not working (two cubicles on the top floor in particular), lack of basics like hand soap and/or toilet roll and clean toilet brushes are not a big ask. Given the level of footfall in the Centre, such things must be routinely checked and maintained.
The floor in the main class studio is DISGUSTING, there is no other word for it. It is astonishingly evident that it does not get regularly cleaned. There are hairs, dust, dirt, mud all over the floor, and those are just what can been seen by the naked eye. For a studio that can have as many as TEN classes a day in there (most at full capacity) it is wholly unacceptable that the floor is not properly brushed, cleaned/disinfected on a daily basis.
The main building itself, for something that was hailed as a multimillion pound, state of the art construction, is a huge let down. The main roof leaks almost every time there is any remotely heavy rainfall, rendering the main staircase unusable because it is a health and safety risk and is shored up by scaffolding. The far right corner in one studio has a puddle in it every time it rains, but at least someone tries to mitigate that by setting a bucket under the leak.
The ceiling at doorway to the back staircase has tiles missing and clear evidence of damp/leaking and yet, because the main staircase is perpetually out of use, this is one of the advised routes of access for the facilities upstairs.
I could go on, but I've made my full feelings known to the Centre itself.
For £45 a month, I really feel that members are being ripped off.
9 mars 2024
Avis spontané
Réponse de Better - Lisnasharragh Leisure Centre
Hi
We appreciate your feedback regarding our Centre, and it is gratifying to know that our staff has made a positive impact.
However we are very sorry to hear about your experience and your review as been escalated to the General Manager to look into.
I hope this helps
Kind Regards
Amir
Pool/Lane timetable and better planning required
There is no way to plan your visit to the pool in amongst all other things in life and work, it’s a total lottery on whether it’s a waste of time or unpleasant experience - you have to book on the app (fair enough) but when you do you could still be turning up and 2/3 of the pool is closed for one lesson/training or another. If it’s ‘swim for all’ it’s all chaos and no lane set out for people who want to actually swim. If it’s ‘swim for fitness’ it can be packed still and these time slots are very limited. Some evenings you can’t even get a ‘swim for fitness’ slot in the 25m main pool. I had asked reception about a pool timetable but was rudely told that would be impossible due to child safety (she missed the point! - I want to plan my visit to avoid as many children as best possible!) Will likely have to leave if they don’t assist in better planning for paying memberships.
1 février 2024
Avis spontané
Réponse de Better - Lisnasharragh Leisure Centre
Good Morning
We appreciate your feed back and are sorry to hear of your recent experience at our Centre.
If you would like the option to swim in lanes, please give our 'Swim for Fitness' sessions a go.
Please email Customerservices@gll.org if you wish and we will be happy to send you the timetable for our pool.
Kind Regards
Amir
Helpful and friendly staff
21 janvier 2024
Réponse de Better - Lisnasharragh Leisure Centre
Good Morning Lucy,
I hope this message finds you well. I wanted to thank you for taking the time to share your review with us.
I wanted to thank you for taking the time to write a review about your recent experience with our customer service team. It brings us great joy to hear that you received excellent assistance and that you can continue with your Health & Fitness journey without any further issues.
Please do not hesitate to reach out to us if you need any further assistance in the future. We are always here to help.
Best regards,
Charmaine
Diving lessons
The diving lessons are great. The kids really look forward to going every week and I can see them improving too!
11 janvier 2024
Réponse de Better - Lisnasharragh Leisure Centre
Good Morning
Thank you for taking the time to leave a review,
We are very pleased to see your kids are enjoying our diving lessons, it is great to see our members progress!
We hope you continue to enjoy your time with Better.
Kind Regards
Amir
Car parking. Music too loud.
Car parking was an issue - had to wait 10 mins to be able to park somewhere safe.
The gym was quiet and calm on the first two days that I used the gym. I’m just finished my third visit and the music was so loud the equipment was shaking and I couldn’t hear what I was listening to in my earphones, even when I had my volume up on full - it would be good to have more consideration for people who want to listen to something other than the music on the gym speakers as the environment was not enjoyable.
The gym is well equipped overall.
16 janvier 2024
Réponse de Better - Lisnasharragh Leisure Centre
Good evening Lisa,
Thank you for taking the time to write a review.
I am sorry to hear that you experienced some issues at the Lisnasharragh Leisure Centre. Please accept my apologies for any inconvenience caused by the car park being full upon your arrival. Please note that the car park is operated on a first-come, first-served basis.
Additionally, I am sorry to hear that the volume of the music was too loud for you to enjoy your own music in your earphones. We will make sure to address this issue with our staff to ensure that volume levels are appropriate for all visitors.
Thank you for bringing these issues to our attention. We hope to make your next visit a better experience.
Kind regards,
Charmaine
Machines were great plenty of selection…
Machines were great plenty of selection and weights aswell nice vibe also in the gym
16 janvier 2024
Réponse de Better - Lisnasharragh Leisure Centre
Hi Ryan,
Thank you for your review.
We are so happy to hear that you are enjoying using Lisnasharragh.
Warm Regards
Hazal
good range of equipment at…
good range of equipment at Lishnasharagh and Andersonstown. decent pool. The only negative point is neither having a sauna/steam room.
1 décembre 2023
Réponse de Better - Lisnasharragh Leisure Centre
Good Afternoon Josh,
Thank you for your review.
We are very happy to hear that you are enjoying the facilities at the Lisnasharragh & Andersonstown leisure centre. We apologise that none of these centres have a Healthsuite for you to also enjoy. The closest facilities with a Healthsuite are the Templemore or Grove Wellbeing centre. We hope this does not spoil your enjoyment at these centres and we hope you can continue to enjoy utilising these centres.
Kind regards,
Charmaine
ID assistance…
Not being very tech minded i was unsure how to send my ID. For updating my membership. I called to Lisnasharragh and was assisted by a lovely young lady who give me all the help i needed taking time to explain what to do while i was there. Thankyou i wish i could remember her name.
23 octobre 2023
Avis spontané
Réponse de Better - Lisnasharragh Leisure Centre
Hi Joan,
Thank you for your review.
We are happy to hear you are enjoying Lisnasharragh Leisure Centre and that our staff were able to assist you.
Warm Regards
Hazal
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