I must commend and praise Jo Gillam an extraordinary swimming teacher at Better Leisure New Addington. As a blind learner who can swim, but has lost confidence since my sight loss she's patient, reass... Voir plus
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Établissement
Changer d'établissementCentral Parade, CR0 0JB Croydon, GB
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Lisez les avis des autres
Very friendly staff, they were understanding of my situation, in regard to signing up to my membership. I signed up to this gym on 24/06/2026, it has great facilities - even if a machine I need i... Voir plus
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Joined the gym last Thursday as it was the most local facility since moving homes and although I was greeted by the front desk who was also very helpful, the gym facilities was poor. Limited and dated... Voir plus
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I've quit and rejoined rhe gym several times. The big reason for thus is the staff are inconsistent in turning on air con. Literally the gym becomes a unwanted sauna when its not on but more often the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Central Parade, CR0 0JB, Croydon, Royaume-Uni
4,5
Excellent
84 avis
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The trainer was superb
The trainer was superb the building and swimming pool and all amenities were fantastic
15 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very nice gym and good facilities
Very nice gym and good facilities. Variety of classes also
18 août 2026
Réponse de Better - New Addington Leisure and Community Centre
Hi Monika,
Thank you for your fantastic 5-star review!
We're delighted to hear that you're enjoying the gym, facilities, and wide variety of classes available at New Addington Leisure and Community Centre. It's great to know that the centre is helping you stay active and make the most of everything on offer.
Thank you for taking the time to share your positive feedback. We look forward to welcoming you back again soon.
Warm Regards,
Hazal
New elderly gym goer
Easy to join. Everything is on an app. Straightforward to use. I had problems gaining entry and staff very helpful, and with other things I wasn’t sure about.
28 juillet 2026
Réponse de Better - New Addington Leisure and Community Centre
Hi there,
Thank you for taking the time to share your feedback.
We are delighted to hear that you found the joining process straightforward and the app easy to use. It is also wonderful to know that our staff were helpful and supportive when you experienced difficulties gaining entry and needed assistance with other aspects of the centre.
Thank you for your kind comments. We will ensure your feedback is shared with the team.
Warm Regards,
Hazal
Very helpful and kind staff
4 août 2026
Réponse de Better - New Addington Leisure and Community Centre
Hi Karen,
Thank you for your wonderful review!
We're so happy to hear how helpful and kind our team have been during your visits.
We can't wait to welcome you back again!
Warm Regards,
Kaisha
Réponse de Better - New Addington Leisure and Community Centre
Hi Juliet
Thank you for your review.
We're delighted to hear that you found our staff knowledgeable and polite, and that you were able to utilise the parking facilities!
We will be sure to pass your feedback on to the team at New Addington Leisure and Community Centre, and we hope to see you again soon!
Kind Regards
Amir
Very friendly staff, understanding of my situation!
Very friendly staff, they were understanding of my situation, in regard to signing up to my membership.
I signed up to this gym on 24/06/2026, it has great facilities - even if a machine I need is being used, there are alternatives that I can easily hop on!
Having this gym be a 20-minute walk away from my home is very good, it allows me to get my cardio in before/after my workouts!
24 juin 2026
Réponse de Better - New Addington Leisure and Community Centre
Hi Rob,
Thank you for your feedback.
We’re really pleased to hear that you’re enjoying the gym facilities and that the team were helpful and understanding when you signed up. It’s great to know the variety of equipment is working well for you and that you’re able to maintain your routine even during busier times.
It’s also fantastic to hear that the location supports your fitness journey, with that extra walk helping you build in some additional cardio.
We appreciate you taking the time to share your experience and look forward to welcoming you back again soon.
Warm Regards,
Hazal
Réponse de Better - New Addington Leisure and Community Centre
Hi Sarah
Thank you for your review.
We are pleased to see that the staff at New Addington Leisure and Community Centre have assisted you with your enquiries and are creating a great atmosphere at the centre!
Please do not hesitate to reach out if you have any further questions!
Kind Regards
Amir
Very good environment and specially my…
Very good environment and specially my appointment was with Juliet brooks she was such a nice lady
I a very satisfied
15 mai 2026
Réponse de Better - New Addington Leisure and Community Centre
Hi Sana
Thank you for your review.
We are very pleased to see that your appointment with Juliet went well and that you felt comfortable and relaxed during it.
We hope you can utilise what you have learnt with Juliet and reach your health and fitness goals with us!
Kind Regards
Amir
Réponse de Better - New Addington Leisure and Community Centre
Good Afternoon,
Thank you for your feedback!
We really appreciate your feedback regarding our shower facilities.
We're more than happy to share this with the team for further review.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Réponse de Better - New Addington Leisure and Community Centre
Hi Adam,
Thank you for your wonderful review!
It's great to know that you appreciate how easy it is to make bookings, the affordability of our activities, ample parking and that our New Addington Leisure and Community Centre is never too crowded.
We hope to see you again soon!
Warm Regards,
Kaisha
Gym is overall good
Gym is overall clean, good classes Noveen is amazing! Although the gym area is very small and doesn’t have many machine duplicates
3 mai 2026
Réponse de Better - New Addington Leisure and Community Centre
Good Evening,
Thank you for your lovely review!
We're overjoyed that you appreciate the cleanliness of our facilities at New Addington Leisure and Community Centre, and find Noveen's classes amazing.
We also appreciate your feedback regarding our gym space and the available facilities.
We hope to see you again soon!
Warm Regards,
Kaisha
Outstanding health club
Great gym all round been going here for the past few months.
Top atmosphere every time.
Shout out to Kim who heads up the team, really goes above and beyond to make sure your needs are met.
Overall really impressed with the facilities.
10/10.
Kind regards
William
6 mai 2026
Réponse de Better - New Addington Leisure and Community Centre
Hi William
Thank you for your fantastic review.
We are so delighted to hear that you are enjoying the New Addington Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Kind regards
Rachel
Top class leisure centre
I have been a member of New Addington Leisure Centre since it re-opened at the end of the pandemic and I can honestly say that it was the very best decision I made. All the staff from the moment you walk in are so welcoming, friendly and helpful. They all keep the whole building very clean and tidy. The swimming pool is fabulous and the all the lifeguards are great, alert, friendly and helpful. The changing village is kept very clean by all the staff looking after the whole area.
All the exercise classes offered in the studio are well planned, varied and suitable for all ages and levels of fitness. The aqua classes in the pool are very enjoyable too. All the fitness instructors are all excellent. The gym is great too, well equipped and staff are only too happy to help.
I’ve been a member of several different clubs in the past costing a lot more but New Addington Leisure Centre is by far the best for me. I would not want to go elsewhere. I’m very happy there. Free parking too for 3 hours.
22 avril 2026
Avis spontané
Réponse de Better - New Addington Leisure and Community Centre
Hi Linda
Thanks for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying the New Addington Leisure Centre and we look forward to welcoming you back soon!
Warm Regards
Rachel
Very helpful kind and friendly.
Very helpful kind and friendly.
Need more evening classes after 7pm for swim and seated fitness classes after health probs.
1 mars 2026
Réponse de Better - New Addington Leisure and Community Centre
Hi Caroline,
Thanks for your review.
We are so pleased to hear that you are enjoying New Addington Leisure and Community Centre and that everyone has been so helpful, kind and friendly!
Warm Regards
Hazal
A really good way of getting fit
A really good way of getting fit, lots of classes, free parking and a low cost membership. There is also a lady who checks up on you by phone and face to face to check your progress.
12 février 2026
Réponse de Better - New Addington Leisure and Community Centre
Hi Letitia,
Thank you so much for your lovely review!
We’re delighted to hear you’re enjoying the variety of classes, the free parking, and the value of your membership at our New Addington Leisure and Community Centre.
It’s also wonderful to hear your positive feedback about the support you’ve received from our team, and it’s great to know those check-ins are making a difference to your progress.
We look forward to continuing to support you on your fitness journey!
Warm Regards,
Kaisha
Brilliant Support given at New Addington Leisure Centre
Nicky on reception greeted me with her usual upbeat friendly manner. I inquired if I had left my headphones there from a previous visit and she immediately went to check lost property and there were no headphones there. Due to personal circumstances I had a meltdown as I wanted to use the gym with the headphones and now realised that this may not be possible. Nicky’s kindness, empathy and support were overwhelming and she took me to a quiet area and said that she would continue to try and find the headphones. I then realised that I needed to accept that the headphones were lost and I set about doing my gym workout which I know helps my mental health. Due to my circumstances, Nicky had sourced two support groups which she advised may be able to help me at this difficult time. I also found my headphones in a locker. Nicky went above and beyond and I do hope that she will be recognised for her amazing work ethic by management.
29 janvier 2026
Avis spontané
Réponse de Better - New Addington Leisure and Community Centre
Thank you very much for finding the time to share your experience with us, Mrs Butler,
We are very proud of our staff, and we are happy to know their efforts are noticed and appreciated.
We are very happy to be part of your well-being journey.
Kind Regards
My 10 year old and toddler go swimming
My 10 year old and toddler go swimming. It’s been nearly two years and I enjoy our weekly visits to the centre.
5 février 2026
Réponse de Better - New Addington Leisure and Community Centre
Hi Marie
Thank you for your review.
It is great to see that your children are enjoying swimming lessons at New Addington Leisure and Community Centre, and we hope they both attain the skills and confidence they wish!
Kind Regards
Amir
So helpful
I went to apply for gym membership and a swimming improver course. Nicky on the front desk could not have been more helpful. She went the extra mile to assist me signing in and making me feel at ease. The facilities are very good and I am looking forward to using them soon.
23 janvier 2026
Avis spontané
Réponse de Better - New Addington Leisure and Community Centre
Hi Malcolm,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying New Addington Leisure and Community Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Hazal
swimming
All staff members were friendly, helpful, and very welcoming, particularly those working at the swimming pool.
6 janvier 2026
Réponse de Better - New Addington Leisure and Community Centre
Hi Mahlet,
Thanks for your review.
We are so happy to hear that the staff at New Addington Leisure and Community Centre have been so friendly and helpful!
Warm Regards
Hazal
Réponse de Better - New Addington Leisure and Community Centre
Hi Rosebelle,
Thank you so much for sharing your experience!
We’re thrilled to hear that your first time in the gym at the New Addington Leisure and Community Centre was amazing.
Warm Regards,
Kaisha
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