Holiday Camp 2026 - highly recommend. Great price. Sabrina and staff were friendly. My daughter loved all the activities - swimming, pottery, crafts, bouncy castle, sports, etc. Centre staff was hel... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement100 High Street, CR7 8LF Thornton Heath, GB
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Lisez les avis des autres
Really happy with the holiday club. My daughter attended for the first time this summer and has thoroughly enjoyed coming, taking part in the activities and making new friends. The hours have been gre... Voir plus
L'entreprise a répondu
I’m really happy with the holiday club! My child had a wonderful time and especially enjoyed the swimming activities and lessons, bouncy castle, and arts and crafts. She came home happy and excited ea... Voir plus
L'entreprise a répondu
Wish I’d put my daughter in this club earlier as we only managed the last two days of it. She has been so happy and asking to go back as soon as possible! The staff have been amazing. Make sure it com... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
100 High Street, CR7 8LF, Thornton Heath, Royaume-Uni
4,1
Bien
125 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I was confused but they showed…
I was confused but they showed genuinely patience and understanding and made sure I got the right membership plan that suits my financial setting
17 février 2026
Avis spontané
Réponse de Better - Thornton Heath Leisure Centre
Hello Mikiel,
Thank you for your comments and feedback.
We are thrilled to hear that our team showed genuine patience and understanding while helping you select the membership plan that best fits your financial situation.
Kind regards
so good so far
so good so far - have just joined - but noticed limited classes to book as they get full up before even chance to have a look
25 janvier 2026
Réponse de Better - Thornton Heath Leisure Centre
Hello Mrs Mckay,
Thank you for your comments and Feedback. I have passed on your comments to the centre manager.
Kind regards
swiming classes is a waste of time they…
swiming classes is a waste of time they are still teaching the basic from one year. no slots available for any activities.
1 janvier 2026
Réponse de Better - Thornton Heath Leisure Centre
Hello Samuel,
Thank you very much for your comments and feedback.
We will pass them on to the swim school.
Kind regards.
Changing area in swimming pool is very…
Changing area in swimming pool is very cold and have intense urine smell . Toilets have unpleasant smell as well .
20 janvier 2026
Avis spontané
Réponse de Better - Thornton Heath Leisure Centre
Hi Agnieszka,
Thank you for taking the time to share your feedback!
We're really sorry to hear this, as we understand that the cleanliness have affected your recent visits at the Thornton Heath Leisure Centre.
Please note that your concerns have been passed to the Centre Team.
Warm Regards,
Kaisha
EXPENSIVE and RESTRICTIVE
You must pay for facilities not used .
Must pay for classes out of the allocated off peak membership hours even when classes are not full .
28 novembre 2025
Réponse de Better - Thornton Heath Leisure Centre
Thank you for sharing your feedback with us, Dinko.
Please feel free to reach out using the following link: https://www.better.org.uk/contactus
We will be more than happy to listen to your needs and support you in improving your experience wherever we can.
Kind Regards
Better is best for health improvement
Better is best for health improvement
Friendly staff & lots of activities to choose from
4 novembre 2025
Réponse de Better - Thornton Heath Leisure Centre
Hi Rashmi,
Thank you so much for your wonderful review!
We're thrilled to hear that you're enjoying your experience with us at the Thornton Heath Leisure Centre.
It's also great to know hat our staff have been so welcoming, and have helped to support your health improvement.
Warm Regards,
Kaisha
My first attendance at the gym
My first attendance at the gym. There was plenty of equipment available, my only problem was no staff onsite at the time to provide some advice however I would say overall it was positive.
4 novembre 2025
Réponse de Better - Thornton Heath Leisure Centre
Hello Chris,
Thank you for your comments and feedback.
Kind Regards.
Réponse de Better - Thornton Heath Leisure Centre
Hi Andreia
Thank you for your review.
This is great to see, and thank you for choosing Better!
Kind Regards
Amir
The showers at Thornton Heath are…
The showers at Thornton Heath are awful, very old (need urgent update) very small and the changing room is full of flies? Other than that the pool is great.
29 octobre 2025
Réponse de Better - Thornton Heath Leisure Centre
Hi Bumbledown
Thank you for your review.
We appreciate your feedback and will forward it to the management team at Thornton Heath Leisure Centre for review.
It's also wonderful to hear that you are enjoying the swimming pool and other facilities available.
Kind Regards
Amir
Réponse de Better - Thornton Heath Leisure Centre
Hi Adeyemi
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Thornton Heath Leisure Centre and that the monthly payments work well for you!
Kind Regards
Amir
Réponse de Better - Thornton Heath Leisure Centre
Hi Devinder
Thank you for your review.
It is great to see you find the booking system easy to navigate, and we also hope you enjoy all the facilities available at Thornton Heath Leisure Centre.
Kind Regards
Amir
no instructor on the day (swimbies)and they make you pay
had a bad experience on my boy first day at swimbies there was no instructor on that and they made us pay for it
8 octobre 2025
Réponse de Better - Thornton Heath Leisure Centre
Hi Denzel
Thank you for your review.
We are very sorry to hear about your recent experience at Thornton Heath Leisure Centre.
An email has been sent to you directly regarding the swimming lessons.
Please reply to this as your earliest convenince.
Kind Regards
Amir
You need to book classes weeks in advance you may be lucky to get in
There are no visible gym instructors on the days I'm in the gym. All fitness/aerobics classes are usually full with waiting list. No classes for beginners. The sauna is always booked.
30 septembre 2025
Réponse de Better - Thornton Heath Leisure Centre
Hello Christine,
Thank you very much for your comments and feedback.
Kind Regrads
My kids were able to start their…
My kids were able to start their lessons on time and with great support.
13 septembre 2025
Réponse de Better - Thornton Heath Leisure Centre
Hi Ebrahim Dad
Thank you for your review.
It is great to see your children enjoyed their lesson, and the instructors were on hand to support when needed.
We hope the lessons are enjoyed and your children gain the confidence they desire.
Kind Regards
Amir
Réponse de Better - Thornton Heath Leisure Centre
Hi BeverlyIn
Thank you for your review.
We are very pleased to see that you are happy with the service being provided, and if you have any questions, please let us know.
Kind Regards
Amir
Réponse de Better - Thornton Heath Leisure Centre
Hi Tabita
Thank you for your review.
This is great to see!
Thank you for choosing Better.
Kind Regards
Amir
No swimming hats available for any kids…
No swimming hats available for any kids no teacher as stated in booking but 2 replacement guys..child anxious and started to cry,staff did not notice..
16 août 2025
Réponse de Better - Thornton Heath Leisure Centre
Hello Ana,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Swimming lessons
My daughter has only just started with swimming lessons, so far so good however they could do with explain to parents at the end of sessions how the child is getting on or what they need to work towards
14 août 2025
Réponse de Better - Thornton Heath Leisure Centre
Hi Chynna,
Thank you for your feedback!
We're really pleased to hear that your daughter has had a positive start with her swimming lessons. We completely understand how helpful it would be to receive more updates on your child’s progress. We’re always looking for ways to improve communication with parents, and we’ll certainly take your suggestion on board. If you ever have specific questions or would like an update, please don’t hesitate to speak with the instructor or a member of our team—we’re happy to help!
Kind regards,
Charmaine
Please Get more cleaner
Very unhygienic in bathroom, steam and sauna room; dirty plasters, tissue leave unattended to for long period of time.
I been complaining for years no change.
Will this review improve it??
Please get cleaners or get more cleaners the better staffs are not cleaners
6 août 2025
Réponse de Better - Thornton Heath Leisure Centre
Hello Tamara,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
Service
The members of staff here are all super friendly! I met a staff here called David who had helped me out a lot with booking and was very patient!
31 juillet 2025
Avis spontané
Réponse de Better - Thornton Heath Leisure Centre
Hi Katrina,
Thank you so much for your kind words!
We're thrilled to hear you had a great experience with our team at the Thornton Heath Leisure Centre. We'll be sure to pass along your appreciation to David—he’ll be delighted to know he made such a positive impression. If you ever need anything in the future, we’re always here to help!
Warm regards,
Charmaine
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