Swimming lessons - We can’t recommend all the instructors enough! My older son learned with them, and now my younger son has had lessons with Kevin and now mainly Paul. They have all been fantastic... Voir plus
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Établissement
Changer d'établissementCaerau Lane, CF5 5HJ Ely, GB
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My son was few minutes late, one of the trainer came over and spoke to us, she said it's fine as my son could join the next group but suddenly I saw another guy(trainer) saying no, he want allow it, I... Voir plus
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Overall the centre is accessible, bright and clean. The facilities include a coffee shop which serves great cappuccinos. The staff are friendly you are greeted with a smile. The instructors are person... Voir plus
L'entreprise a répondu
I explained to the staff that my son wanted to join the gym. I explained he has some confidence / self esteem issues which can make him feel very anxious in new surroundings. The manager took time out... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Caerau Lane, CF5 5HJ, Ely, Royaume-Uni
4,1
Bien
57 avis
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Réponse de Better - Western Leisure Centre
Hi Claire
Thank you for your review.
We are delighted to hear you're enjoying the fitness classes at Western Leisure Centre, and we look forward to welcoming you back to another session soon!
Kind Regards
Amir
We highly recommend the swimming lessons
Swimming lessons - We can’t recommend all the instructors enough! My older son learned with them, and now my younger son has had lessons with Kevin and now mainly Paul. They have all been fantastic—patient, encouraging, and brilliant at building confidence in the water. They make every lesson fun, and it’s been amazing to see how much both of my boys have progressed. Thank you all for your hard work and dedication. We’d recommend you to anyone looking for excellent swimming instructors.
My son absolutely loves his lessons and always looks forward to every single one. He thinks both Kevin and Paul are brilliant!
3 juin 2026
Réponse de Better - Western Leisure Centre
Hi there,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear how much your sons have enjoyed their swimming lessons and the progress they’ve made.
It’s fantastic to know that Kevin and Paul, along with the wider team, have created such a positive, supportive, and fun environment. Building confidence in the water is so important, and it’s great to hear that your son looks forward to every lesson.
We’ll be sure to pass your kind words on to the instructors, they’ll really appreciate it. Thank you again for your recommendation and for trusting us with your children’s swimming journey.
Warm Regards,
Hazal
I would like to thank you for the…
I would like to thank you for the wonderful staff there.customer service is just wow....very thank you for the lady who is in the reception with a glass very clam and lovely.
12 juin 2026
Réponse de Better - Western Leisure Centre
Hi Vishnu,
Thanks for your review.
We are so pleased to hear that the staff at Western Leisure Centre have been so friendly and helpful!
Warm Regards
Hazal
My son was few minutes late
My son was few minutes late, one of the trainer came over and spoke to us, she said it's fine as my son could join the next group but suddenly I saw another guy(trainer) saying no, he want allow it, I said to him, this kid is 5 years old why not pls allow him but he was bent on it not happening!! What a very pathetic and cruel trainer he was....
16 mai 2026
Réponse de Better - Western Leisure Centre
Good Afternoon,
Thanks for your review!
We appreciate your feedback and would like to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards,
Kaisha
Réponse de Better - Western Leisure Centre
Hi RD
Thank you for your review.
It is great to see that you are receiving great customer service, and we hope this continues!
Kind Regards
Amir
It’s not fair to pay again the…
It’s not fair to pay again the membership fee when I move to a different leisure centre
30 avril 2026
Réponse de Better - Western Leisure Centre
Hi Leul,
Thank you for your review!
We can see that you recently changed the Home Centre for your swimming lessons, and paid for this change.
Please note that you haven't attended swimming lessons with us since 2025, so we haven't received a Direct Debit payment since then.
Had these lessons still been active, we wouldn't have required you to pay the registration fee again.
We're sorry for any inconvenience this has caused.
Thank you again for your review!
Warm Regards,
Kaisha
Mid at best hard asf to get refund…
Mid at best hard asf to get refund ain’t worth the 50 I paid son
4 mai 2026
Réponse de Better - Western Leisure Centre
Hi Cole,
Thank you for your review!
We're more than happy to look into a refund for you if you're within your 14-day cooling-off period, provided that you have not waived your right to cancellation by making use of the Membership during this period.
If you're eligible for this, please contact our Customer Service Team.
Our email address is: customerservices@gll.org
Thank you again for your review!
Warm Regards,
Kaisha
Too expensive for under 16…
Such a shame it’s expensive for under 16s. I think better need to better themselves. They have a good gym, but unfortunately the prices are over £20 a month for under 16s. When they are kids I feel if it costs less, your bound to get kids more active and give them that determination to be and stay fit. It’s the only gym near me and unfortunately it’s really not being put to use. I know my kids friends parents also say the same and they would go if they could but just because of the prices kids miss out. Anyway aside from that the gyms are clean, and you have what you need. Staff are not constantly there though.
27 janvier 2026
Réponse de Better - Western Leisure Centre
Hi Rahima,
Thank you for sharing your review!
We appreciate you raising your concerns around junior membership pricing.
We currently offer four different Junior Memberships, depending on which agreement best suits your needs.
We understand that you currently had a partnership Membership, which enables you to use the Junior Gym, Swimming and Junior Fitness Classes across our centres in Cardiff.
We also appreciate the points you’ve raised about making fitness more accessible for younger people, and we currently offer a range of activities for our younger members to enjoy.
You can read more about this below:
https://www.better.org.uk/leisure-centre/cardiff/western/activities
We’re also sorry to hear you feel the gym isn’t always fully staffed, and we're more than happy to share your feedback with the wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Réponse de Better - Western Leisure Centre
Hi Linda,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Western Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Azaria
Easy to book a class online using the…
Easy to book a class online using the app. Great class too, I actually enjoyed it!
31 mars 2026
Réponse de Better - Western Leisure Centre
Hi Elaine,
Thank you for your lovely review!
We’re so glad to hear that you found it easy to book your class using the app and that you genuinely enjoyed the session, that’s exactly what we love to hear!
Your feedback means a lot to us, and we look forward to seeing you in more classes soon.
Warm regards
Azaria
Better than a private gym
Overall the centre is accessible, bright and clean. The facilities include a coffee shop which serves great cappuccinos. The staff are friendly you are greeted with a smile. The instructors are person centred and supportive at all times. The classes are fun, the music uplifting and the gym is clean and bright. It’s a great place to go and improve, feel good about yourself and meet new people.
26 mars 2026
Réponse de Better - Western Leisure Centre
Hi Tracy
Thank you for your fantastic review
We are so delighted to hear that you are enjoying Western Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Rachel
mazing place to go to the gym
Amazing place to go to the gym . Good fitness classes. Friendly staff and instructors everybody is always smiling 😄
5 mars 2026
Réponse de Better - Western Leisure Centre
Hi Ben,
Thank you for your wonderful review!
We're delighted that you're enjoying the gym facilities and fitness classes at our Western Leisure Centre, and that we're an amazing place to go to.
It's great that our staff and fitness instructors have been so friendly and are always smiling.
We hope to see you again soon!
Warm Regards,
Kaisha
Staff it's very nice
Staff it's very nice, friendly and kind, and doing their best to meet your expectations
17 mars 2025
Réponse de Better - Western Leisure Centre
Hi Victoria,
Thank you for your amazing review!
We're so happy to hear that the staff at the have been so friendly and kind.
It's great to know that they're going above and beyond to meet your expectations.
Warm Regards,
Kaisha
Staff extremely helpful
Staff extremely helpful
Classes excellent Isaac and Jayne
Free over 60 swim appreciated
21 janvier 2026
Réponse de Better - Western Leisure Centre
Hi Jacqueline,
Thank you for your lovely review!
We’re really pleased to hear that you found the staff extremely helpful at the Western Leisure Centre.
It's great to know that you’re enjoying the classes with Isaac and Jayne, as well as appreciating the free over 60s swimming.
Warm Regards,
Kaisha
A Friendly and Caring Centre catering…
A Friendly and Caring Centre catering for everyone's needs and abilities. Nice and clean and a wide range of activities and fitness levels available
7 janvier 2026
Réponse de Better - Western Leisure Centre
Hi Mick,
Thanks for your review.
We are so pleased to hear that you are enjoying Western Leisure Centre!
Warm Regards
Hazal
Great help from staff at Western…
Great help from staff at Western Leisure Centre, Cardiff, in helping me find a more appropriate membership model. And a lovely Leisure Centre in general.
20 novembre 2025
Réponse de Better - Western Leisure Centre
Hi Jonathan,
Thank you for your kind review!
We’re thrilled to hear that our team at Western Leisure Centre supported you to find the right membership.
It's also great to know that you're enjoyed the Centre overall.
Warm Regards,
Kaisha
Réponse de Better - Western Leisure Centre
Hi Susan,
Thank you for your incredible feedback!
We're thrilled to hear how efficient and friendly the staff and facilities are at the Western Leisure Centre.
It's great to know that you find the Centre a goof value for money.
Warm Regards,
Kaisha
The worst app
The worst app, and phone options for help, and subsequent customer support I've ever experienced
18 novembre 2025
Avis spontané
Réponse de Better - Western Leisure Centre
Hello Alex,
Thank you for your comment and feedback.
Kind Regards.
Great equipment great staff positive…
Great equipment great staff positive environment
5 novembre 2025
Réponse de Better - Western Leisure Centre
Dear Ian,
Thank you so much for taking the time to share this feedback with us.
It's always a pleasure to see that our efforts to run our facilities to the highest standard are appreciated.
Kind Regards,
Sara
Would recommend this place
I used the gym and had a good experience. It’s spacious, light and a comfortable temperature. All kinds of people use the gym and it’s a friendly atmosphere. Was happy to know that you get 4 free sessions per year included in your membership with a trainer to create a workout.
8 octobre 2025
Réponse de Better - Western Leisure Centre
Hi Patricia,
Thank you for your fantastic review!
We are so glad to hear that you are enjoying Western Leisure Centre and that you are so happy with included activities!
Warm Regards
Hazal
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