Birchall Blackburn Law Avis 

A team of professionals that are attentive to detail and very approachable

We had a great experience with the company. The staff in charge was on top of every activity relating to our property purchase. She was excellent in terms of communication and liaising with other parties involved in the purchase and this helped with early completion.

We sold 8 properties together with 8 different buyers solicitors. Birchall Blackburn solicitors were efficient and prompt in their responses to queries.

Our family and businesses have been using Birchall Blackburn Law for around 40 years, and the service has always been excellent. Over the last five years, Hanna Smith and her team have personally looked after us and have consistently gone above and beyond to help with anything we’ve needed.

We mainly use them for sales, purchases and leases, and the service is always professional, efficient and very supportive. They make what can often be stressful situations much easier to deal with, and communication is always clear and prompt.

It’s reassuring to know we have a legal team we can trust and rely on. I wouldn’t hesitate to recommend Birchall Blackburn Law to anyone looking for knowledgeable and dedicated solicitors.

A big thank you to Hanna Smith and the whole team for their continued hard work and support.

I would like to express my heartfelt compliments to Jesfemi Umanah for her outstanding professional conveyancing service over the past six months. She supported me through the successful completion of two property sales, and her expertise made the entire process smooth and stress-free.
Jesfemi is consistently polite, cheerful, and pleasant to communicate with. Her friendly phone manner and proactive follow‑up always gave me confidence that everything was well taken care of.
I truly appreciate her dedication and professionalism.
All in all, highly recommended.

I was selling a property and purchasing a new one at the same time . The solicitors kept me fully up-to date with the progress of both and if I even needed any information or advise Bradley was more than happy to help . My sale and purchase went through very quick with no problems at all , solicitors move fast to keep every one in the chain happy . Very pleased with the service I received , Thanks

My experience with Birchall Blackburn Law was very exhausting. From the start, I never felt welcomed as a client or valued; it often felt like we were being served as a favor rather than a paying customer. The team’s attitude was frequently rude, and there was a significant communication gap. It was nearly impossible to reach our solicitor, and updates were scarce. Note that it was chain free transaction, freehold property, but it took almost 3 months to complete after taking priority service.
The work was slow, which forced us to pay for priority service to actually get responses and progress. Even then, while things improved slightly, the delays caused frustration with our buyer, and we only managed to complete the deal by chasing the solicitor and involving the estate agent.
I would only recommend Birchall Blackburn Law if you have plenty of time, can pay for priority service (£480 extra approximately), or don’t mind receiving very few updates. Overall, the service was poor and stressful.

Note the priority service costed as an extra £480 which was completely wrong to take. We had to give in to their demand so that the file could move forward, otherwise the deal would have fallen through.

Update: The client service team looked into my dispute, they took the full 8 weeks and responded on the last day of the 8 week timeline which was hugely expected. The completely rejected my complaint and are not willing to refund my priority service charge. I have continued to dispute the £480 fee that they charged wrongly. If they continue to be dismissive of my compliant, I will be proceeding this dispute to the Legal Ombudsman.

Great professional service and a positive outcome. Would highly recommend. Thank you.

The conveyancing team lacked the communication and reliability we expected. Updates were infrequent, emails went unanswered, and we were left in the dark for most of the process. My step brother had to repeatedly follow up to get essential information. Not a smooth experience.

We have been delighted with the service and the running smooth of the house sale.
Our trainee solicitor Dilpreet Mathaude was very professional, helpful and was more than happy to help and answered emails very promptly.

We are so so pleased to have been put in touch with Ben and the team at Birchall. The process was long but this was unforeseen and even Ben said it usually happens much faster. The app for completing tasks made us feel like we were really part of the team and it was fun ticking off the to do list.
Our only constructive criticism would be about their email replies. I would have preferred them to have felt more personal rather than one sentence. Of course it was stating the facts of what we needed to know. But I would have felt even more secure if they had more detail.

I’ve worked with Birchall twice now - for my own property purchase and my parents purchase then sale. I have found them to be really responsive to clients. Their portal makes transactions feel secure and managed. We were assigned to Farhana. She was experienced and knowledgeable (and patient!). She’s an exceptional communicator - my parents and I were able to get the information needed quickly and efficiently any time we had a question. We didn’t deal with others in the team often but when we did, they were great too!

I wrote a review for this firm of solicitors which I accidentally deleted when I received their reply to my first review which I was trying to edit. Their service on our conveyancing was appalling. They did not respond to messages on the phone. They did not respond to simple questions. They failed to understand clear instructions. When I wrote my first review I said that they did not deserve 1 star. Since then they failed to look after our money properly by distributing the sale funds incorrectly. But for the good relationships between us , the vendors, this would have been really serious. Please go elsewhere with your conveysncing business. I hope trust pilot will now check out the 5 star reviews of them.
We await the results of their formal complaints process with no great expectations.

Catherine and Sophie made the conveyancing process very straightforward and simple, they were great.

Reda and Suzanne guided me through the entire buying process of a property in a professional and courteous manner.
Managing a difficult transaction due to complications introduced by individuals further up the chain.
In the end we managed to get everything squared away even after a few hiccups due to a few errors I had made.
They were thorough, which matters more for me with the purchase of a property.

Excellent service for my house purchase from Karen. She was informative and very responsive whenever I got in touch. Would definitely recommend and use again!

Huge thank you to Reda and Suzanne for helping me sell a property. Both answered the phone whenever I rang and kept me up to date throughout the process. I would recommend using Birchall Blackburn.

Janette Lawrence has been utterly superb for us! Kind, patient, no question was a stupid question and always took the time to ensure we knew everything, every single step of the way! I cannot recommend Janette & Birchall Blackburn's services enough. Even when Janette was away, her colleagues (Claire) were superb as well. We've had a brilliant experience and we'll be using them / Janette again for sure!