First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... Voir plus
L'entreprise a répondu
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Came in to the store and can’t thank Stevie enough, she helped with every question I had and went above and beyond to make sure I left with everything I needed and happy!
L'entreprise a répondu
Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... Voir plus
L'entreprise a répondu
I visited the Sheffied Moor store to buy some new walking boots. Mollie served me on the shoes and was knowledgable, friendly and patient whist I tried on a wide range of options. Based on Mollie’s a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Sheffield
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
69 The Moor Shopping Centre, S1 4PF, Sheffield, Royaume-Uni
- 01143 999828
4,8
Excellent
1 k avis
Demande des avis aux clients
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Expert fitting advice from Simon
Expert fitting advice from Simon. I am petite and also have back problems so not easy to fit. Simon also showed me how to pack the bag to avoid back pain. Excellent!
2 août 2025
Avis spontané
Réponse de Blacks - Sheffield
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Popped in last minute to get some stuff…
Popped in last minute to get some stuff for a camping trip and Ross helped me figure out what best suited me. Great help and service. Thanks
1 août 2025
Avis spontané
Réponse de Blacks - Sheffield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Great customer experience
Great customer experience. Helpful and knowledgeable staff, Emily and Jade
31 juillet 2025
Avis spontané
Réponse de Blacks - Sheffield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Brilliant experience.
Brilliant experience.
Mollie was knowledgable and gave me great advice.
First pair of walking boots I’ve bought in 17 years.
We had a really good chat too. About work and studies . Which was a added bonus
22 juillet 2025
Avis spontané
Réponse de Blacks - Sheffield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Just had a fantastic help with some…
Just had a fantastic help with some walking boots from Mollie she a total credit to blacks and a friendly helpful young lady.
22 juillet 2025
Avis spontané
Réponse de Blacks - Sheffield
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
A great experience
Itwas a great experience I had limited knowledge on how to gear up for hiking but the team there helped me a lot especially Emily
15 juillet 2025
Avis spontané
Réponse de Blacks - Sheffield
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Mollie was very helpful and friendly…
Mollie was very helpful and friendly and helped me find the shoes I was looking for.
5 juillet 2025
Avis spontané
Réponse de Blacks - Sheffield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Emily was really friendly help me out…
Emily was really friendly and helped me out with the stuff I needed
28 juin 2025
Avis spontané
Réponse de Blacks - Sheffield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Friendly service, great prices!
Came in to purchase the OEX Novo stove after finding it online for £19 cheaper than GoOutdoors. Store was tidy and well stocked, and I received some very knowledgeable advice from the store manager about my options. Also had 5* service at the till from Jade who helped me get a good deal on some walking socks. Shop here if you want value for money and honest, friendly service!
25 juin 2025
Avis spontané
Réponse de Blacks - Sheffield
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Couldn’t find what I was looking for…
Couldn’t find what I was looking for and was approached by a member of staff (Rio) she was really polite and made my shopping experience easy, got what I came in for and more thanks to Rio
22 avril 2025
Avis spontané
Réponse de Blacks - Sheffield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Came into store looking for a backpack
Came into store looking for a backpack, Simon was very knowledgeable about the range and which warranties etc.
Left with a great backpack, water bladder and dry bag!
8 juin 2025
Avis spontané
Réponse de Blacks - Sheffield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great customer service big shout out to…
Great customer service big shout out to Emily
5 juin 2025
Avis spontané
Réponse de Blacks - Sheffield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Emily and Adam made this shopping…
Emily and Adam made this shopping experience a friendly and personable one. Emily was particularly helpful in ensuring I got the product I wanted. Thank you both!
5 juin 2025
Avis spontané
Réponse de Blacks - Sheffield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Very good member for staff very very…
Very good member for staff very very helpful thank Adam
5 juin 2025
Avis spontané
Réponse de Blacks - Sheffield
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Walking shoes
Went to to find some walking shoes.
Store assistant Emily was v.helpful in finding a great pair.
1 juin 2025
Avis spontané
Réponse de Blacks - Sheffield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Réponse de Blacks - Sheffield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
I went in with some questions around camping
I went in with some questions around camping and was suitably helped and informed by Stevie, she helped me pick out a full kit and no question was too much for her,
Great service from her
29 mai 2025
Avis spontané
Réponse de Blacks - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Great staff and products !
Had lots of help from the wonderful Emily, got some fab shoes, thank you !
2 juin 2025
Avis spontané
Réponse de Blacks - Sheffield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Réponse de Blacks - Sheffield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Backpack Assistance
Everyone we spoke to was super helpful and kind, Emily in particular was incredible and helped me find the perfect backpack for my trip to South Africa. She knew the perfect bag thanks to firsthand experience and told me everything i needed to know.
It’s a really nice shop and everything so easy to find!
31 mai 2025
Avis spontané
Réponse de Blacks - Sheffield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
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