Bodycareonline Avis 

I use this site a lot and the service is very quick dispatching but the delivery is a little slow but overall great cheap items and great service great company keep it up

Placed online order which was delivered ok with only slight damage to box. Upon opening box found numerous items missing but packing note states sent. Emailed bodycare on 3 occassions but no reply. Rang a local store but they said they had no contact details and could not help.

This afternoon (5/8/24) I visited the Fishergate Preston Bodycare Store. To note, I did re-enter the store, initially explaining there was no intent to write a review, I simply wished to share my experience. This due to my familiarity with the upset caused when one receives negative feedback having worked in retail for many years. Regrettably, the hostility received from a young man named Richard, and his unfortunate lack of knowledge in basic retail practice, has led me here. In addition, a Trustpilot account was opened in order to write, I trust this provides a clear indication as to the infuriation caused.

Upon entering I instantly felt uneasy, the cashier had acknowledged my presence, yet no greeting/smile. For want of a better word the whole 'vibe' was off. As I went to the middle isle a young man followed, working beside me. Immediately I understood my nervousness, having entered with a large 'Bag For Life', I was presumably viewed as a shoplifter needing to be watched. I do understand this, however it was unmistakably apparent the intention.

After selecting the make-up intended for my daughters birthday, I moved over to the tubs at the end of the isle. At the bottom there were two different packs of eyelashes in the middle tub, priced at £1.79. I asked the male if that was the correct price and he said he'd check at the till, but by that time I'd realised the one I was holding was Technic and not the cheaper variety named on the price sticker. Instantly, I was aware they would be priced higher than stated, so I refused the price check, but let him know they were priced incorrectly. He wouldn't listen and he just kept repeating he'd check the price for me. I felt so awkward and just wanted to get out of the store as quickly as possible, so I paid and left.

After visiting the phone shop across from Bodycare, and also Primark, I felt compelled to go back. I tried to convey my experience to the cashier. Richard overheard and literally stormed over, he talked over me repeatedly and was generally exceptionally rude, refusing to listen. I gave up, asked his name and left. The items are still in the same place, incorrectly priced.

Comically, after realising they were simply in the wrong place, there was no intent to purchase, I just wanted to notify him of the error.

FYI - The Consumer Protection Act
1. Section 20 of the Consumer Protection Act 1987 makes it a criminal offence for a person in the course of his business to give consumers a misleading price indication about goods, services, accommodation (including the sale of new homes) or facilities.

It may be advantageous for Richard to have further training in basic customer service and also trading standards.

Sadly, you have now lost a regular customer.

Really poor customer service when I needed to return an item less than 10 minutes after buying it as it was not what I had been advised to buy. As I was not give a receipt, I was embarassed for about 15 minutes waiting for a refund of less than £4. Shameful

Website malfunctioned took three payments from account and no response to cancellation or complaint. Found patc3ls and refunded money. Thanks

Don’t understand why so many negative reviews I’ve never had any issues when ordering from Bodycareonline. Goods always packaged very well, always shipped out very quickly and received within a few days of ordering. Thank you Bodycareonline I will be shopping again very soon.

My order never arrived and I was never sent a refund or replacement.

Have ordered twice now. Both orders arrived on time and in great condition. Will order again.

Ordered on 27th (bank holiday) 13 deodorant spray 4 shower gel. All delivered free midday Thursday 30th complete and satisfactory . After reading some reviews was a bit anxious but didn't need to worry. Good communication from Bodycare and Evri. Satisfied and happy.

It’s been 3 months since I ordered Hawaiian Tropic After Sun Body Butter. Still no product!

Great service. I was looking for aftershave for a present and Bodycare was the cheapest price. After I placed my order I saw the reviews and was v worried but I needn’t have been. My order was delivered quickly in spite of the fact it was Christmas! The review is a bit late but i have been meaning to submit one to counteract the negative reviews they have had.

I bought a bottle of Oscar by Oscar de la Renta, 100ml edt, from Bodycare. I have been wearing this perfume since I was 17 and get through 2 bottles a year. I didn't open the bottle for a couple of weeks as I still had some left in another bottle, but when I opened the bottle, it was clear something was not right. It didn't smell right at all, slightly sour, like it had gone off. I contacted Bodycare and asked if I could have a replacement, or send it back for a refund as the product was defective, but I have not heard back from them. It has been almost a month since I contacted customer services. As I received no response, I am now trying to claim back my money through PayPal, as the item I received is not right, and I can't use it. Date of purchase 8th March, date of complaint 10th April, date of PayPal claim 24th April.

I further tried to contact Bodycare through Instagram 6 days ago. The have an automated message response saying they will get back to you after at least 24 hours, but it's been over 130 hours now, with no response of any kind!

Highly recommended … Ordered on 2/4/24 and received my order 5/4/24.
I was informed at every step about my order and it was delivered when I was told.
Was unsure about ordering due to some of the reviews, but I’m so glad I did 🤗

I received a empty box, actually full of papers instead of the parfume. Shame of you guys! The delivery guy was stolen or you send it like this!

I've always had a great experience in Bodycare shops but I recently found out they are online from their Instagram page! I placed an order and it came within 4 days with no problems!

I was a little worried with the reviews but I had a great experience! Only a 4 because a couple of things I wanted wasn't in stock :)

The most atrocious company ever! How they’re even allowed to trade is beyond me, placed an order and it took over 7 days to be handed over to evri, when it was handed over I was away and evri have dumped it on my doorstep. I’m £320 out of pocket and bodycare have 0 customer service, I’ve contacted Evri twice who are informing me that as it’s a non complaint delivery body care must contact them to investigate but body care are refusing to help and are adamant there’s nothing they can as the order is marked as delivered.

Shocking. Do not use! I placed an order on 26/11/23 and to date I have not received it nor received a refund. My order which was a gift for Christmas never showed up. Was marked on tracking as “stolen” I emailed Bodycare twice with regards to this and never received a reply. The tracking email now states “Stop and return - parcel out of SLA” and has been showing this since 04/12/23. I had to repurchase the item from a different site at additional cost to ensure I had it on time for Christmas. NO ITEM, NO REDUND, NO RESPONSE!!!!!

Never again will I order online from bodycare! Ordered my stuff over a week ago and still haven’t received it.
I go away tomorrow and now I’ll have to go out and buy everything that I’d ordered again. Thanks bodycare!! 😡
Also customer service is non existent. I’ve sent so many emails but they haven’t even had the courtesy to reply. Do yourselves a favour if you need creams for holiday go out and buy them! Don’t use bodycare!!

After one month of trying to receive my items i got told they were cancelling my order ad refunding me 10 days before Christmas.

First delivery had the completely wrong items in it. After Bodycare said it wasn't there's so they don't know how I recieved them they said they would resend as a gesture of good will, when it actually was just sending the goods I had ordered in the first place.
The next week I asked where they are and said tbey were with Evri, and sent me a tracking number. They said they didn't know why I didn't have it and would look into it. I checked the tracking and it was 'on hold'. I email in for.the nect cpuple of days asking about and update as it was getting close to Christmas.and this was a present. They finally email back saying they're sorry to hear it hasn't been reciebed yet, meaning they never looked into it and cancelled my order, aayong it was lost. Without any communication with their courier company

I went into Bodycare in Chester and I felt extremely uncomfortable as the workers in there were constantly monitoring me when there was no reason to. Also when I went to pay for an item which cost £1.99 but I gave them £2.50 to make sure I had enough. However, unfortunately i only received £0.01 opposed to £0.51. I am very disappointed in this experience as the service from this place is usually at a high, welcoming standard.