I attending BOOTS Hearing Care at Pontprennau Cardiff yesterday morning. I was greeted and a friendly audiologist called Sarah welcomed me. Sarah was completely professional and knowledgeable wh... Voir plus
Établissement
Changer d'établissementCyncoed Medical Centre, CF23 8SQ Pontprennau, Wales, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
On a recent visit for hearing test, Dale (F) the audiologist was polite, professional an friendly throughout. After showing me the results (sad). She demoed a set of hearing aids an sugge... Voir plus
Audiologist was brilliant, good range of aids all very clearly explained and no hard sell. Cannot recommend highly enough. First rate service
Lovely lady named Nadia extremely pleasant and very relaxed, I felt she was very sincere about delivering information regarding the need for aids to help with hearing, Nadia is a great asset to Boot... Voir plus
À propos de l'entreprise
- Magasin d'appareils auditifs
- Audiologiste
- Service pour les malentendants
- Service de réparation d'appareils auditifs
Écrit par l'entreprise
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Coordonnées de contact
Cyncoed Medical Centre, CF23 8SQ, Pontprennau, Wales, Royaume-Uni
4,5
Excellent
44 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lack of communication and competence…
Lack of communication and competence from Boots Hearingcare.
My order should have arrived in 1 to 2 weeks from the date of my appointment on 2nd February. I chased four times on week 3 & 4 for an update. This included two phone calls and one email to the Customer Care Team, in which I never received a response/ follow-up. And a visit to the centre, in which they were unable to advise where my order was.
I contacted the Customer Care Team twice on 3rd March and was informed by the same advisor:
1) To contact another company (ACS) for a refund, to which I was met with a very confused and somewhat unhelpful individual, who advised that they did not have my order and as they had not taken payment from myself, could not issue a refund.
2) That I could book in for another impression – which isn’t an option considering the lack of communication and competence from Boots Hearingcare!
3) That Cyncoed Medical Centre had in fact raised a ticket yesterday for a refund to be issued however, no one from Boots Hearingcare had made contact to inform me that my order had essentially been cancelled and that a refund was on its way!
4) That Cyncoed Medical Centre were investigating the missing order with the courier.
5) That I could contract the courier company myself to chase my missing order, in which they would provide me the contact details for.
I sent a letter of complaint via email the same day (3rd March). I spoke to the Customer Care team on 8th March and was advised that they had only received the batch of complaints for the 2nd March, and anticipated that mine would be in the following batched received the following day (9th March).
I was also advised during this call, that the refund that had been requested by the Cyncoed branch on 2nd March had not been processed correctly therefore, this had to be re-done whilst I was on the call, meaning the wait 7 - 10 working days to receive my money was postponed by another 5 days due to the incompetence.
3 mars 2023
Avis spontané
Réponse de Boots Hearingcare - Pontprennau
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and member of our team will get back to you.
The Boots Hearingcare Team
Professional and trustworthy
25 février 2023
Disappointed!
I was disappointed with the poor improvement in my hearing. Then on a follow up visit inexplicably both hearing aids failed to reset and I am waiting for replacements. The lady did try her best but honestly, I am not happy.
20 janvier 2023
Réponse de Boots Hearingcare - Pontprennau
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving this.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.