Bosch Power Tools Avis 

Bought a Bosch tool enticed by free battery. The rigmarole in getting this is terrible, intrusive, and complex. Regret getting tool as feel conned. Buyaparcel are not clear or helpful about the battery offer. Being troublesome is an understatement. Will avoid further Bosch purchases. Got 1 star as could not leave zero.

Bought a rechargeable Hedge Cutter from Screwfix and after 19 months it has broken down. Unfortunately I do not have receipt and anything over 18 months is archived by them and I need Invoice to trace. Suggested contacting Bosch who when I contacted them said I need an Invoice before they will repair under warranty. Legally speaking you do not if you can prove they manufactured goods which is auite easy to establish. Spoke to rude customer advisor who would not pass me onto her manager and actually cut me off when I pointed this fact to her. Won’t buy Bosch again.

Bosch provides some solid power tools, but their price is quite steep for what they offer.

First of all I was late registering for my 3 year warranty and Bosch very kindly did it for me within a day of sending an email.
I bought the Bosch PBS75A Belt Sander 230v (an excellent tool) in November 2020 and it stopped working due to clogging of the Dust Passage with sawdust. They arranged pick-up within 18 hours of me reporting it on their website. Within 24 hours I had a response saying the issue was due primarily to lack of proper maintenance - after a couple of days of debate we reached a satisfactory outcome in a courteous and civil way. Most impressed with the speed of their responses and how they managed it.

Great service from caring employees

I had a problem registering for the warranty on my new Bosch fridge freezer on their website.
I phoned the number and incredibly spoke to a human being after holding for 5 minutes.
5 minutes later, it was all sorted!!
It was Sunday! If only all companies employed people to deal with customers by telephone!

Gsb18v -55 18 v combi drill will not even get through a softwood floor joist with a Bosch 25mm drill bit.
Avoid if you are a sparky or a plumber

I purchased the Dremel 4000 multi tool on 4 August 2020. Initially I was happy with the tool. However, yesterday, I tried to use the flexible shaft attachment and the machine started to emit smoke. On closer examination I noticed that the cable that runs through the extension was loose and actually fell out! I contacted the seller who advised me to contact Bosch directly. I did this, only to be told that "accessories" are not covered by warranty. However, this is not an accessory it is an extension of the machine. I asked for a refund and was refused. I am now stuck with a tool that is 5 weeks old, had hardly any use and is no longer in working order, and is potentially dangerous. The seller has advised me to contact Bosch customer service to request a replacement part. I have done this and still awaiting a response. shocking customer service and staff on the helpline are not prepared to listen to what the problem is. Just seem to concentrate on avoiding all responsibility.

BOSCH POF-1400-ACE this is a 1/4 inch router with a stated plunge depth of 55mm. What Bosch don't tell you is that you can't utilise this depth because you can't buy router bits to cut to this depth in 1/4 inch shaft size. The 1/4 inch shaft size is not strong enough to take longer cutter bits. Being new to routers this was a surprise and I contacted Bosch to complain. I got passed around various so called customer service departments and just fobbed off. So, if like me you assume a product that states it plunges to certain depth will actually cut to that depth beware this particular router wont come close.
And you wont getting anything even close to good customer service from Bosch.

Dremel Multi-Max is my favorite tool. Working on the home, and safe enough for the kids to use on carving pumpkins.

I bought a very expensive (listed at £104.70 inc VAT in the UK) and supposedly professional quality article no. B-2-609-200-143 circle cutting jig for a Bosch GOF series router (their premium professional quality/blue power tool line) from a supplier in Germany (couldn't find one in stock in the UK) two weeks ago, and was horrified at the cheap construction, and by the number of defects it contained.
It was unusable as received.
This from a company that in years gone by delivered top quality and expert engineering above all else
It turned out to be a cheap and tacky plastic injection moulding (no obvious mention of plastic in the listing), and not the expected die casting per other accessories bought some years ago.
Not only that it was badly warped - out of flat by perhaps 2-3mm.
The main moulding should have been rejected.
Bosch clearly know about the problem, but sell the item anyway - the mould had been bodged in a highly unprofessional and failed attempt to stop the item rocking on a flat surface. Material had been machined away from it to create an ad hoc support rib on the underneath.
The guide rail slot was both undersized and warped.
The 'pop in' standard hex nuts used in place of proper threaded inserts are loose fitting, and fall out when disturbed.
The item shows signs of being the result of a minimum price outsource it in the far East job - bought by an accountant or similar and not subject to competent engineering oversight.
I had an urgent job to get done, and hence ended up wasting over a day's labour and a further £15 in materials to sort it out - heating and clamping it to get the warp out, then filling the back of the part with a polyester compound to stabilise it, then machining the base surface flat, adjusting the fit of the guide rail slot etc etc.
It now works, but in retrospect I should simply have returned it for a refund and made my own jig - I'd have ended up with a quality item for a few Euros and about the same input of time.
Even a refund is these days made complicated - shipping to Germany is expensive, and Bosch in the UK in keeping with many businesses make it extremely difficult to find contact addresses and phone numbers on their website - possibly so that calls are routed through a call centre.
This isn't so far as I'm concerned acceptable. All of my many workshop power tools are Bosch, but replacements from now on will likely not be - there's been several failures, and this is close to the end of the line.
I'd really like to hear some feedback from Bosch Power Tools on this matter - is this considered acceptable?
The early 1960s Bosch electric drill I inherited from Father meanwhile contrinues to work trouble free....

Handschuurmachine gekocht mét stofbox microfilter systeem. De verwachte reductie van stof blijft uit. Er wordt inderdaad wel wat stof opgevangen, maar meerendeel gaat netjes de ruimte in.
Klinkt leuk, microfilter systeem, werkt niet. In huis veroorzaakt dit machientje toch nog witte wolken.
Schuurprestaties zijn goed. Handzaam apparaat, echter stoffilter is waardeloos