We cannot fault the service that Bovis have given us. We have just reserved our property and Bev Horan has been exceptionally helpful both in dealing with administrative matters and choosing the extr... Voir plus
L'entreprise a répondu
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Just started the process of buying our new home and everything is going smoothly so far. Looking forward to completion date. Gemma and James are great to talk and have all have the information when as... Voir plus
L'entreprise a répondu
We, Carla and Francisco would like to thank a lot to Chus -Sales Assistant who is helping and supporting us a lot yesterday (03/10/2026)at Kidlington, oxford. She was one of very good example who expl... Voir plus
L'entreprise a répondu
I purchased my plot in March and completed in June. The process from the start to finish was excellent. The sales representative Debbie at Bucklers Park was superb and the smooth move team were great!... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services
Coordonnées de contact
New Ash Green, Royaume-Uni
- www.bovishomes.co.uk
4,5
Excellent
976 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We are still in the process of working…
We are still in the process of working alongside Dan at the Elgar Park development. He is doing everything he can to make things work for us, and doing his best to get us into a home by the spring!! Thank you Dan!!!
31 juillet 2026
Avis spontané
Réponse de Bovis Homes
Hi Lara,
We are so pleased to hear about your positive experience and that we are able to assist you in finding your new home. We appreciate your kind words!
Kind Regards,
Kobi
Bovis Homes
All staff extremely attentive and…
All staff extremely attentive and constructive in all aspects from purchasing a new house and helping lead us through all the difficult areas of our concern
31 juillet 2026
Réponse de Bovis Homes
Hi Terry,
We're so pleased to hear that our team was extremely attentive and helpful throughout your home-buying journey. It's wonderful to know we could guide you through any difficult areas. Thank you!
Kind Regards,
Kobi
Bovis Homes
5 star service from Rodri at Hollin…
5 star service from Rodri at Hollin Bank We went to see Rodri today he was absolutely amazing answered all of our questions and was so patient with us thanks again see you soon
2 août 2026
Réponse de Bovis Homes
Hi Naomi,
We are so pleased to hear that our team member provided you with such excellent service. We always aim to be patient and helpful, and we appreciate you sharing your positive experience.
Kind Regards,
Kobi
Bovis Homes
Gave us time and all the information we…
Gave us time and all the information we needed to make a decision
1 août 2026
Réponse de Bovis Homes
Hi Mrs Linda Climance,
We're so glad we could provide you with helpful information to make your decision. We appreciate your kind words!
Kind Regards,
Kobi
Bovis Homes
Rhodri at Hollin Bank was very…
Rhodri at Hollin Bank was very welcoming and gave us plenty of help looking at first homes scheme. He knew all the details of the properties and was very helpful.
31 juillet 2026
Avis spontané
Réponse de Bovis Homes
Hi Justin,
We are so pleased to hear that you had such a welcoming and helpful experience while looking into the first homes scheme. It's wonderful to know that our team provided you with all the details you needed.
Kind Regards,
Kobi
Bovis Homes
Many delays
We were given estimated completion dates multiple times(not written ), but every one of them was missed. There have been so many delays throughout the process.
My advice to anyone buying with Bovis is don't rely on their estimated completion dates. Treat them as rough guesses rather than realistic timelines, and avoid making plans based on them, as there's a good chance they'll change.
Buying a new home should be an exciting experience, but the repeated delays and uncertainty have made it far more stressful than it needed to be. I hope Bovis improves its planning, communication, and transparency for future customers.
29 juillet 2026
Avis spontané
Réponse de Bovis Homes
Hi Indika,
Thank you for taking the time to share your experience. It's clear that the repeated changes to your anticipated completion dates created a great deal of uncertainty, and we appreciate how difficult that can be when you're trying to plan such an important move.
We understand your frustration around the missed estimated dates and the impact this had on what should have been an exciting milestone. Estimated completion dates are provided with the best intentions, based on the information available at the time.
Many delays are unfortunately caused by third-party factors outside of our direct control, but we recognise that this has a significant impact upon our customers, can affect confidence in the process, and make planning incredibly challenging.
Your comments regarding communication, transparency, and managing expectations have been noted, as these are areas we continually review to improve the experience for our customers. Feedback such as yours is valuable in helping us understand where improvements can be made.
We genuinely appreciate you sharing your perspective and wish you every happiness in your new home!
Kind Regards,
Kobi
Bovis Homes
Friendly and informative staff
Friendly and informative staff. Given clear information.
27 juillet 2026
Réponse de Bovis Homes
Hi Maria,
We're glad to hear our team provided clear and helpful information. Thank you for your kind words!
Kind Regards,
Kobi
Bovis Homes
We were actually on route to another…
We were actually on route to another development, close by, who actually also we Woukd give a 5 star review, we just dropped by for a look. Soooo glad we did, met the sales lady Rhianna , who was fabulous, nothing was a problem, showed us two 3 bed homes both with garage. First one didn’t suit us, second one I loved straight away. Rhianna was so informative and professional. We knew ( I did) this was my house to be ❤️ she gave us all the advise and information, and I actually called her a couple of times that afternoon, she was great. That was Sunday, Monday we visited with our daughter , again Rhianna was available for her expert advise. Tuesday we confirmed we wanted to buy, Wednesday we placed our deposit. I’m fingers crossed (very tightly) all goes to plan. Thank you for making our experience great. Shout out to Denise who I have also spoke to today, and has supplied us with lots of information & guidance. Thank you all. We are very much looking forward to our new home . 🩷
22 juillet 2026
Réponse de Bovis Homes
Hi Fiona,
We are absolutely delighted to read your wonderful feedback! It truly brightens our day to know that your spontaneous visit led to such a positive experience and that you found your perfect home with us. We are so pleased that our team could provide you with such informative and professional assistance every step of the way, from your initial viewing to confirming your purchase. We are thrilled that you felt so well-supported throughout this exciting journey. We are also very grateful for your kind words about the guidance you received. We are eagerly looking forward to you moving into your new home and wish you all the very best. Thank you for choosing us!
Kind Regards,
Kobi
Bovis Homes
I’ve had my best house buying…
I’ve had my best house buying experience at Bovis homes in West Cambourne. John and Wendy have always gone above and beyond to make sure we’re at ease and understand the process thoroughly. We have always felt very supported in our journey so far( we’re a bit far from our house completion date) so I would definitely recommend them!
14 juillet 2026
Réponse de Bovis Homes
Hi Shivani,
We're delighted to hear about your excellent house-buying experience! It's wonderful to know that our team has gone above and beyond to ensure you feel at ease and supported throughout the process. Thank you for your recommendation!
Kind Regards,
Kobi
Bovis Homes
Hi Kobi
Hi Kobi
Pls see read my previous review. I would of also thought you would have the information on your systems.
16 juillet 2026
Avis spontané
Excellent visit
Excellent visit
Able to talk options and see two different styles of property/understand the process with a new build purchase
Many thanks
11 juillet 2026
Réponse de Bovis Homes
Hi Customer,
We're so glad we could help you explore your options and understand the new build process. Thank you for your kind words!
Kind Regards,
Kobi
Bovis Homes
Great experience
Erin at the Broadnook village development is very friendly and helpful. I would recommend. Thank you
29 mai 2026
Réponse de Bovis Homes
Hi Rio,
We're so happy to hear about your positive experience with our team at Broadnook village. We appreciate your kind words!
Kind Regards,
Kobi
Bovis Homes
Great team and good communication
Great team and good communication. Made our experience really smooth
9 juillet 2026
Réponse de Bovis Homes
Hi AA,
We are so pleased to hear that our team provided good communication and made your experience a smooth one. Thank you for your wonderful feedback.
Kind Regards,
Kobi
Bovis Homes
The Customer Service was top- notch .
The Customer Service was Top notch .
Everything is going smoothly.
Ms Katy Fisher has been amazing helping me navigate through the process in such a professional way .
Thank you Ms Katy Fisher for your amazing customer service you are great at it and I will recommend you 100% .
Mrs Tayo (Joy ) Williams
9 juillet 2026
Réponse de Bovis Homes
Hi Mrs Tayo Williams,
We're so happy to hear that everything is going smoothly and that you received top-notch customer service! We appreciate you highlighting how amazing and professional our team member was in helping you navigate the process. Thank you for your wonderful feedback and recommendation!
Kind Regards,
Kobi
Bovis Homes
In the space of a week
In the space of a week, our house was valued, a part exchange price agreed and a reservation link / payment completed. I cannot thank Amanda enough (Edwalton Fields). Such a personal touch to get us to this point. Calls on weekends and incredibly helpful and welcoming.
6 juillet 2026
Réponse de Bovis Homes
Hi TOM,
We are so happy to hear about your incredibly positive experience. It's wonderful that our team member provided such a personal touch and was so helpful and welcoming throughout the process. Thank you for your kind feedback.
Kind Regards,
Kobi
Bovis Homes
I met Rhodri at the site who was very…
I met Rhodri at the site who was very welcoming and friendly. He clearly knew everything about the properties and the site and explained it all really well. Really great location and houses are lovely.
6 juillet 2026
Réponse de Bovis Homes
Hi AD,
We're delighted to hear about your positive experience and that you found our team member welcoming and knowledgeable. It's wonderful to know you appreciated the location and the homes.
Kind Regards,
Kobi
Bovis Homes
Réponse de Bovis Homes
Hi Lucy,
We are so happy to hear about your positive experience with our team member. We appreciate you sharing your kind words.
Kind Regards,
Kobi
Bovis Homes
Great customer service
25 juin 2026
Réponse de Bovis Homes
Hi Chad,
Thank you for taking the time to leave us a review, we are glad to hear you found our customer service experience great!
Kind regards,
Kobi
Bovis Homes
New Homes Onbudsman
Terrible build quality
Shocking customer service,even when go to director level complaint
Sites seems to be run by mostly really bad contractors
Don’t give up on a complaint, we have had 22 months of hell
We moved in on 30/08/24
We have gone to the New Homes Onbudsman, remember you have to put a complaint with them with in the first two years
1 juillet 2026
Avis spontané
Réponse de Bovis Homes
Hi Kevin,
Thank you for taking the time to share your feedback. We appreciate that this has been a frustrating experience and recognise that your expectations have not been met.
As the concerns raised are currently being reviewed through our formal complaints process, including engagement with the New Homes Ombudsman, it would not be appropriate to go into the details publicly. However, please be assured that we remain committed to working with you to achieve a fair and reasonable resolution.
We will continue to liaise with you directly regarding the outstanding matters.
Kind Regards,
Kobi
Bovis Homes
My experience was very disappointing
My experience was very disappointing. The property had several snagging issues. Some problems may be addressed if you’re fortunate, but many seem to become the buyer’s responsibility. Based on my own experience, I find it difficult to reconcile it with many of the positive reviews posted here. I encourage prospective buyers to inspect the property thoroughly before making a decision.
4 mai 2026
Avis spontané
Réponse de Bovis Homes
Hi Philip,
Thank you for sharing your feedback. We’re sorry to hear your experience has been disappointing and appreciate you raising these concerns.
We were unable to locate your details on our system following your review and did request further information so we could look into this, but unfortunately haven’t received a response.
We’d still like to understand this better and review the issues you’ve mentioned around snagging and your overall experience. If you’re able to get back in touch with your details, the team would be happy to take this forward.
Kind Regards,
Kobi
Bovis Homes
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