Bovis Homes Avis 

Went on spec to view houses. Very professional service.

Although we were just passing by the site we called in without an appointment and were given very useful information about the site, the types of dwelling and we were also able view a show house and get an idea of the quality of finish. Very knowledgeable member of the sales team dealt we our enquiry.

The marketing team was excellent and customer focused. Made the whole process simpler than expected and the final home was delivered as promised meeting expected standards.

Excellent correspondence and assistance to date from the agents at Buckley Place. Very professional thank you.

Easy to deal with once the deal was negotiated. Prompt responses

Swamped with junk mail about this dodgy company...no way of blocking or unsubscribing.. I never subscribed to this company in the first place.

We have been living in our home for 2 years now and are still awaiting snagging work to be done that has been outstanding since we moved in along with some areas that have come to light since.

The biggest issue is that we have moved onto what should have been a beautiful new estate, but the landscaping was never done properly and isn't fit for purpose, to the point that the maintenance company apparently refused to take it on until it's remedied. The whole estate looks abysmal with thistles and weeds having taken over all the communal areas including much of the surrounding of the kids play park. We have been told it's because it is to be a "wildflower area" yet the plans show a couple of beds of wildflower but the majority of the estate should be turf or grass seed.
In addition to this, all the pathways are cracked and becoming dangerous to walk along, and any trees that were planted are either dead or overtaken by weeds!
All the gardens in the estate are also dead because the team laid leather jacket infested turf onto clay with no other topsoil or adequate drainage.
Outside our home, and some of the others, the (now dead) grass is supposed to be maintained as part of our service fees and yet we have been told it's not on the plans for maintenance, so it's a no mans land now!

Not what was promised and I wouldnt trust to buy again from Bovis in the future.

There was another new build estate built near ours by Dandara Homes and their estate looks stunning so it's definitely possible to achieve it!

My partner and i visited the Littleport site to view one of the show homes. Colin provided great customer service throughout. He was polite and very helpful and even provided us with additional questions to discuss with the sales team at the branch we would like to purchase from.

Incredibly stressful and upsetting experience would never buy from Bovis again. We relied on clear assurances given during the sales process about the nature of the development and neighbouring properties, which heavily influenced our decision to buy our home. After completion we discovered things were not as we had understood. What has been most upsetting is how dismissed we have felt throughout the process. Bovis have repeatedly relied on contractual wording and the position that communities can change over time, rather than properly address the fact that specific verbal assurances were given during the sales process which influenced our decision to buy. Despite neighbours also reporting that they were given similar assurances during their own sales process, the situation has effectively come down to Bovis' word against ours. This has been incredibly upsetting and has left us feeling as though we are being accused of either lying or misremembering what we were clearly told. Overall a deeply upsetting and stressful experience. If you are buying from Bovis make sure absolutely everything discussed during the sales process is confirmed in writing.

Lisa, who showed us around the show homes, was friendly and very informative. Follow up after our appointment was swift and provided all the details we needed.

Nice property in a very desirable locality.

The sales personnel were fantastic, friendly and helpful.

From start to finish in our house buying journey, Dan at the Elgar Park Sales Office was brilliant. Dan has great attention to detail and gave us all of the information we required to be confident in our decisions. All of our queries were responded to promptly and any issues resolved with minimal inconvenience. Dan was friendly, personable and easy to work with during the entire process.

We are grateful for the deal we secured with Bovis Homes to purchase our first property, and are happy that the build was completed to schedule.

We would recommend Bovis Homes at Elgar Park for anyone looking to purchase their first or next home.

My son is in the final stages of getting his Bovis/Sage shared-ownership home in The Hedgerows, Matford Brook Exeter. The sales team, initially Sophie then Amber Luxton, have done a GREAT job so far- always responsive, friendly, very competent and helpful. Amber has given him/us support and clarity throughout what could have been an overwhelming process. It’s so exciting for him to be so close to getting his own home- not something he imagined being able to do without this shared-ownership scheme. We’re sorry Amber has had to move to another Bovis site this week and will miss sharing the joy of him getting the keys on completion…..

David Howard our Sales Consultant at Coggeshall Mill made our customer experience, one that was impressive from the start. Explaining everything really well and keeping us informed along the way. David was very knowledgeable and pleasant to discuss any questions or concerns we had. David has made the whole process so far easy and smooth.

From the very beginning of the experience viewing and then committing to buy a Shared ownership home, Bovis stood out against the other options in the area i was searching.

Their Staff , Sophie at the very start and subsequently Amber Luxton were always quick to respond to queries, well-informed and able and willing to share their substantial experience in the field. Having a Bovis specific team rather than outsourcing the selling process led to a much more satisfactory buying experience for me.

Throughout the process Amber has provided prompt guidance when requested, and liaised with the various professionals and individuals involved in a professional and welcoming manner.

It also stood out when being shown round the estate by both Bovis staff how happy other homeowners were to see them. It spoke well of their work and subsequent satisfaction of customers.

If there was one area of improvement i would like to see, it would be that it would have been nice to finish the process of exchanging with the people we have worked with throughout.
It seems like Amber is needed elsewhere and is moving to another project, so someone else will be stepping in to complete the exchange with me. Seems a shame after all the hard work she's done for us for her not to get to hand over!

Buying a first home through bovis, is by far the worst thing we are doing as a family. 19months of push backs and still not in our home. They are bone idle builders that do not know if homes have been certified to live in. Never again would I use this sorry excuse of a company

Bad after sales customer service. A year in and I’m still fighting to get the repairs done I need doing. After raising concerns of the flooring upstairs where they had cut holes they fobbed me off and a short time later my foot went through those holes. My en-suite shower was taken out and put back in 5 times, two weeks without an operational shower and they also put tiles on that were a different colour and tried to tell me I was seeing things. The roof has had to be repaired. I say this very loosely as it’s been bodged. My back garden floods and I’m awaiting the work to be completed. The kitchen sink keeps going rusty and it has been replaced twice. Everything they use in the houses are cheapest of the cheap. Managers and site managers treat you like you know nothing, then they give you a bit of hope by having someone else get involved before then treating you exactly the same. I have had to submit a claim to NHBC and also raise a complaint with the new homes ombudsman. Hate to say it as the area is lovely, but do not buy with bovis/vistry.

The sales office have been exceptional in their level of service and attention - Jo Karen and Carol have been so helpful in my securing my new home - they have always kept me updated and informed since i first expressed interest. Totally wonderful ladies !