We cannot fault the service that Bovis have given us. We have just reserved our property and Bev Horan has been exceptionally helpful both in dealing with administrative matters and choosing the extr... Voir plus
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Two words: COWBOY BUILDERS. We were promised our dream home, but what we received was an unfinished house with 98 defects identified by our independent snagging professional. What should have b... Voir plus
Just started the process of buying our new home and everything is going smoothly so far. Looking forward to completion date. Gemma and James are great to talk and have all have the information when as... Voir plus
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I purchased my plot in March and completed in June. The process from the start to finish was excellent. The sales representative Debbie at Bucklers Park was superb and the smooth move team were great!... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services
Coordonnées de contact
New Ash Green, Royaume-Uni
- www.bovishomes.co.uk
4,5
Excellent
979 avis
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Given misleading information about neighbouring properties- not what was expected
I bought a home from Bovis and have been very disappointed about my experience and how a serious concern has been handled.
During the sales process I was given clear assurances about the nature of the development and the surrounding properties which formed an important part of my decision to buy. This included assurances given by the sales team that the neighbouring properties would be privately owned. This was not turned out to reflect the reality.
When I raised this, the response was to rely on contract wording and say that no such statement were made, rather that properly addressing what I was told at the time. They have since confirmed that the neighbouring plots previously stated as privately owners were sold to the local council but maintain this isn't an issue and no mis-selling took place.
From a buyers perspective this completely misses the point. The information provided during the sales process directly influenced my decision and its frustrating to see it dismissed so easily afterwards.
The matter is now with CEDR for independent review.
Overall an incredibly disappointing experience. I would strong recommend that anyone buying from Bovis ensures that any assurances given during the sales process are confirmed in writing as they may no be acknowledged later.
7 janvier 2026
Avis spontané
Réponse de Bovis Homes
Hi T P,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience has been disappointing and understand why you feel frustrated.
We appreciate that information provided during the sales process is an important part of a customer’s decision-making, and we recognise how concerning it can be when expectations do not align with the eventual outcome. When this matter was raised, our teams reviewed the sales documentation and available records carefully, including the contract and reservation information, which form the formal basis of the purchase agreement.
Our communities are multi-tenure, meaning that we provide a mix of ownership models to ensure that everyone has the opportunity to call somewhere home. The make-up of our communities can change throughout the lifecycle of the development, to reflect the changing needs of the neighbourhood.
In the case of your community, some homes were privately sold to the local authority.
Our position remains that this does not alter the nature, specification, or value of your home, nor does it constitute mis-selling as our sales materials state that the layout landscaping and tenure of all dwellings may be subject to change through the course of the development. That said, we acknowledge your view that the assurances you believe were given influenced your decision, and we understand why this feels disappointing from your perspective.
As the matter is now with CEDR for independent review, it would be inappropriate for us to comment further on the specifics at this stage. We fully support the independent resolution process and will continue to engage constructively through the appropriate channels.
We do value feedback such as yours, and it is taken seriously as part of our ongoing efforts to improve transparency and communication throughout the sales journey. We regret that this experience has not met your expectations and thank you for bringing your concerns to our attention.
Kind Regards,
Kobi
Bovis Homes
Réponse de Bovis Homes
Hi customer,
We're glad you had a good experience and that our team supported you well. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Kobi
Bovis Homes
Viewing
Myself and my partner went for a viewing with bovis homes this weekend. We were very impressed by the homes and the variety. The staff member who took us round was very informative and friendly and had great knowledge of the area and the development. We look forward to purchasing our first home with bovis
25 avril 2026
Avis spontané
Réponse de Bovis Homes
Hi Hannah,
We're happy to hear that you were impressed with the homes and variety during your viewing. It's great to know our staff member's knowledge and friendliness stood out. We appreciate your positive feedback and look forward to helping you purchase your first home!
Kind Regards,
Kobi
Bovis Homes
Although the house we liked was over…
Although the house we liked was over our budget, we were impressed by the communication and the service level. The agent was really helpful and knowledgeable, all with a smile.
19 avril 2026
Réponse de Bovis Homes
Hi Wael,
We appreciate your positive feedback and are so glad that you were impressed with our team's helpfulness, knowledge, and communication, even though the house was above your budget.
Kind Regards,
Kobi
Bovis Homes
Very helpful and informative during an…
Very helpful and informative during an intial discussion about options.
26 avril 2026
Réponse de Bovis Homes
Hi Mr G,
We appreciate your feedback and are glad our initial discussion about options was helpful and informative for you.
Kind Regards,
Kobi
Bovis Homes
Do not buy a Bovis home
Bovis homes are quick to take your money but will take forever to finish the final touches to the estate once all of the houses have been built. It has been several years since the last homes were built on the Haygate fields estate in Telford, and over a year since final resurfacing work commenced, but every few weeks the contractors pack up and leave as if they haven’t been paid.
26 avril 2026
Avis spontané
Réponse de Bovis Homes
Good Afternoon,
Thank you for taking the time to share your experience, and we’re sorry to hear about your ongoing frustration with the completion of works at Haygate Fields.
We appreciate how important it is for customers to see their development fully completed, including final surfacing and finishing works, and we understand how disappointing it must feel when progress appears inconsistent or prolonged over such a significant period of time.
Final estate works can sometimes be impacted by a range of factors, including weather conditions, contractor availability, and adoption requirements with local authorities. However, we recognise that this should not result in long periods of inactivity or uncertainty for residents, and we apologise for the impression this has given.
Your comments regarding the stop-start nature of the works and concerns around contractor presence are noted and will be shared with the relevant teams responsible for the development to review progress and communication.
We are committed to completing developments to the expected standard and appreciate your patience while these final stages are brought to completion.
Kind Regards,
Kobi
Bovis Homes
Their attention to detail and time…
Their attention to detail and time taken to really give all the information we don’t know we needed! Highly recommend their customer service and the homes are pretty amazing too
25 avril 2026
Avis spontané
Réponse de Bovis Homes
Hi customer,
We're happy to hear that our team's dedication to detail and comprehensive information was helpful. We appreciate your kind words about our customer service and homes!
Kind Regards,
Kobi
Bovis Homes
Réponse de Bovis Homes
Hi Andrew,
We're glad our sales team was helpful. Thank you for your positive feedback; we appreciate your time.
Kind Regards,
Kobi
Bovis Homes
The experience was seamless and…
The experience was seamless and extremely fantastic. I will recommend Bovis Home any day, anywhere and anytime
24 avril 2026
Réponse de Bovis Homes
Hi OLUWADARE ,
We're happy to hear that your experience was fantastic and seamless. Thank you for recommending our homes; we appreciate your positive feedback!
Kind Regards,
Kobi
Bovis Homes
Réponse de Bovis Homes
Hi Mr David Allen,
We are glad you had a great experience with us. Thank you for taking the time to leave us a review!
Supportive and helpful in explaining the sales process
Information given in a timely fashion was excellent, sales staff very approachable and helpful in explaining the sales process and journey in buying a new home.
16 avril 2026
Réponse de Bovis Homes
Hi Nicholas,
We're so happy to hear that the information provided was excellent and timely! It's great to know our sales staff were approachable and helpful. Thank you!
Kind Regards,
Kobi
Bovis Homes
Poor After Care Customer Service
Regarding Peterborough, Woodston Mews Development. I am extremely disappointed with the level of aftercare and customer service provided. A basic fixture within my property has failed multiple times within a short period under normal use, yet the issue has been repeatedly dismissed without proper investigation. Despite clear evidence that the problem is isolated to one specific installation—while identical fixtures in the same property remain unaffected—the company has chosen to attribute fault to tenant behaviour without any substantiated basis. This approach reflects a concerning lack of accountability and a failure to assess defects on their individual merit.
More concerning is the manner in which the complaint has been handled at a senior level. Rather than seeking a practical resolution, the response relied on generic assurances around product branding and internal specifications, which do not address the real-world performance failure experienced. The unwillingness to acknowledge or rectify an obvious issue demonstrates poor workmanship oversight and inadequate aftercare standards. Based on this experience, I have little confidence in the company’s commitment to quality or customer support and would strongly caution others to consider this before purchasing.
24 avril 2026
Avis spontané
Réponse de Bovis Homes
Hi Kian,
Thank you for taking the time to share your feedback regarding your experience at our Woodston Mews development. We’re sorry to hear that you feel disappointed with the aftercare service you have received.
We understand how frustrating it is to experience a recurring issue with a fixture that should perform reliably, particularly where you feel it has not been fully resolved. While each case is assessed individually based on available evidence, we recognise your concerns given that similar fixtures within your home have not been affected.
We note that this remains an open complaint, and we regret if our communication or conclusions to date have not addressed your concerns clearly. Please be assured that your feedback has been noted and will be reviewed further to ensure the matter receives appropriate consideration.
Thank you again for bringing this to our attention, and we’re sorry that this experience has impacted your confidence in us.
Kind Regards,
Bovis Homes
Denise at Bay View Northam
Denise at the Bay View Northam development was extremely friendly, she made us feel welcomed and not rushed at all and managed to fit our viewings in at very short notice at a time that suited us without any problem at all. She was even waiting at the office door for our arrival knowing we were pushed for time.
23 avril 2026
Réponse de Bovis Homes
Hi Jesus,
We're delighted you felt welcomed and not rushed during your viewings. It's great to know we could accommodate your schedule so easily. We appreciate your positive feedback!
Kind Regards,
Kobi
Bovis Homes
Mill View Purchase
Juliette couldn’t have not been any more helpful and has been very supportive throughout this initial period of my purchase
16 avril 2026
Réponse de Bovis Homes
Hi Sue Owen,
We're happy to hear that the support provided was helpful during your initial purchase period. We appreciate you sharing your positive experience with us!
Kind Regards,
Kobi
Bovis Homes
Excellent customer service
Rhodri was a pleasure to deal with from the start. Very welcoming and informative. Took time to answer any questions and has kept in touch since our visit. We have looked at a couple of new developments over the last few months but the customer care at Hollin Bank is head and shoulders above.
8 mars 2026
Avis spontané
Réponse de Bovis Homes
Hi Chris,
We're happy to hear that you had such a positive experience! It's great to know that our team member was welcoming, informative, and provided excellent customer care. Thank you for your feedback!
Kind Regards,
Kobi
Bovis Homes
Great customer service-Rod
Rhodri was extremely helpful in our initial inquiries taking the time to support and understand our needs thank you for your time and support Rod.
18 avril 2026
Avis spontané
Réponse de Bovis Homes
Hi Charlotte,
We're happy that our team member provided support and understood your needs during your initial inquiries. We appreciate you taking the time to leave feedback.
Kind Regards,
Kobi
Bovis Homes
Sylwia was very kind and patient with…
Sylwia was very kind and patient with all our queries and cleared all our doubts apart from giving a walk around of the entire area
19 avril 2026
Réponse de Bovis Homes
Hi Vishal Singh,
We're happy to hear that our team member was kind and patient while answering your questions and showing you around. We appreciate your positive feedback.
Kind Regards,
Kobi
Bovis Homes
Réponse de Bovis Homes
Hi Madu,
We appreciate your feedback and are glad the discount was helpful for you!
Kind Regards,
Kobi
Bovis Homes
Well organised and excellent services.
Well organised and excellent communication.
Sales consultant was very helpful and provided guidance on each step.
18 avril 2026
Réponse de Bovis Homes
Hi Abdul,
We're happy to learn that our sales consultant was helpful and provided excellent communication and guidance. Thank you for your positive feedback!
Kind Regards,
Kobi
Bovis Homes
Réponse de Bovis Homes
Hi Mrs V,
We are glad you found the team very useful. Thank you for taking the time to leave us a review!
Kind Regards,
Kobi
Bovis Homes
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