Brantano UK Avis 

Do not use, different size shoes and a lot of effort to resolve, the process for resolution will involve a lot of effort on your part even though shoes were 2 inches different, apparently that's normal and customer service do not see why a paid postage label should be provided for refund

I ordered sandals, arrived in reasonable time, tried them on in my carpeted bedroom, they were too wide so immediately put them back in the box and returned them within a day or two. Had an email today with photograph of the sandals showing dirty soles and I was told they could not accept the return as the sandals had been worn and they refused to refund my money. If the soles were like that then that is how they came to me as I never wore them, the phone number when I rang it came up as unrecognised, very odd. How do I know the image is of the shoes I sent back? This is all a bit strange to me, I feel cheated as I know I never wore the sandals outside my bedroom, I will never buy from Brantano again!

Unimaginable deal!

Sperry Top Sider boots at a fraction of its real price dispatched at lightspeed.

I ordered some expensive footwear from Brantano and the delivery came a day earlier than originally confirmed, so I missed it. I twice arranged redelivery and on both occasions Royal Mail failed to attempt redelivery. My disappointing is with how Brantano failed to take any action, despite this experience and left me to try and resolve with Royal Mail. I expected more and will definitely shop elsewhere next time.

Boots ordered on Monday and delivered Wednesday - perfect service, much better service than some others!

Bought some expensive Timberland work boots through Brantano, which developed a hole in after less than 2 weeks. The customer service was excellent and they quickly offered a full refund for the boots. Very easy to deal with and resolve, would buy through them again (although maybe not the same boots!)

Thank you.

Quick delivery, best price on Internet.

Wish I had looked on Trust pilot before placing an order! Ordered some boots for dog walking and couldnt even get my foot into them to try them. I am a standard size 4 so a small foot and the foot area was totally rigid and hard. Even got a friend who is the same size and she could not get them on either! I was told it was a fit issue not a manuafacturer issue and a returns label would not be sent. I am.about to return the boots and after having read so many reviews about terrible returns issues I am prepared to be even more disappointed. Would never order from Brantano again!

As described

Terrible Return Policy, don‘t buy here.

Excellent Service and Competitive Price

Excellent customer service and competitive price for my purchase of mens Josef Seibel shoes

Good price (cheapest option) for quality product. Easy to order and rapid delivery. Would use again.

Ordered some boots, arrived quickly and well packaged. Two months later a manufacturing fault caused me to contact customer services who after seeing a photo instantly refunded me. Great customer services!

Excellent customer service, very understanding, excellent communication and speedy response in connection with a pair of damaged boots.

Horrible experience! Rubbish customer service. Trainers meant to be white but they where not and customer service was arguing with me that they are white! Also send damage picture which has not been addressed at all! Avoid by any cost!

Returned some shoes. After 4 days I heard nothing from them. After sending 3 emails I finally got an answer stating it takes 14 business days to process a return and then another 5-7 business days to receive a refund. Including the time it took for them to actually receive my shoes I should see a refund in over a month. Absolutely ridiculous.

Horrible experience! Rubbish customer service. Trainers meant to be white but they where not and customer service was arguing with me that they are white! Also send damage picture which has not been addressed at all! Avoid by any cost!

I had a pair of faulty boots. The process, communication and customer service were second to none. The problem was dealt with promptly and professionally. I would definitely recommend shopping with Brantano and I will be shopping with them again. Fantastic!