Great to borrow Lego rather than buying all the time - it saves money and space and is more eco friendly! We have had several lovely sets from Brick Borrow and really enjoy making them. Postage is f... Voir plus
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Brick borrow is great I do only have 1 issue that is I have spent a few whole days just refreshing the available page to get a big set but every time I get the set in my cart and go straight to checko... Voir plus
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I have subscribed to the monthly mystery set on BrickBorrow and I have to say I have not been disappointed. The sets I have received have been varied but all were interesting and variously challenging... Voir plus
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It’s a fantastic idea. I’d never built Lego before getting the subscription and now I’m hooked! Great for getting off phones, great for spending time with others and switching off from stresses of... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Brick Borrow - a sustainable monthly subscription service to borrow LEGO® at affordable prices.
Coordonnées de contact
Royaume-Uni
- www.brickborrow.com
4,4
Excellent
707 avis
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Great idea but not good enough
I really love the idea of this - it’s cheaper than buying actual LEGO and there are lots of set to choose from. However, we had two 1-year subscriptions (one per child) and I think there were less than 4 sets in total which actually had all the pieces so we couldn’t complete the builds. One time we were sent completely the wrong set as well. I also think £6 postage for EVERY set is extremely high - it basically meant we spent around £100 in postage throughout the year. While customer service was good, we shouldn’t have had to be in touch SO many times and in the end, I gave up reporting issues as I just got a cheerful ‘sorry to hear that’ reply each time with nothing actually done.
Great in theory but unfortunately not in practice
12 octobre 2026
Avis spontané
Réponse de Brick Borrow
Thank you for your honest feedback and for taking the time to speak with us on the phone. We’re sorry that missing pieces, an incorrect set and the need to contact us repeatedly took away from your children’s building experience. We also understand your concerns about the postage costs over the year.
Although you found our customer service friendly, we recognise that you needed practical support to put things right. We’re pleased we’ve now been able to talk everything through and resolve the matter with you directly.
Thank you for giving us the opportunity to address your concerns. Your feedback helps us understand where we need to improve.
Great company
Great company - easy to order and loads of choice. Never had a missing piece !
13 octobre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review!
We’re delighted you’ve found ordering easy, enjoyed the choice of sets, and had every piece you needed for your builds!
Happy Building!
A really nice company with great…
A really nice company with great communication. The LEGO set came in good condition and was fun to build while there is a long waiting list for the more popular sets which is to be expected there are still lots of fun sets that are available and a good variety.
14 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review, Catriona! We’re delighted your set arrived in great condition and you had fun building it.
Thank you for your understanding about the wait for popular sets too. It’s lovely to hear you’ve found plenty of other fun builds to enjoy and have been happy with our communication!
Happy Building!
Brick Borrow - a brilliant service.
My experience with Brick Borrow has been excellent. A fantastic service. Very professional.
2 octobre 2026
Avis spontané
Réponse de Brick Borrow
Hi, Julie!
Thank you so much for your lovely review! We’re really pleased you’ve had an excellent experience with Brick Borrow. Your kind words mean a lot to our team!
Happy building!
Every touch point with an employee is a…
Every touch point with an employee is a fantastic inclusive interaction. Quick responses via email even when I email after my 9-5 job! Missing pieces are very rare but will be shipped out very quickly if required for the build. Absolutely love this company and have saved hundreds of pounds switching to brick borrow from mainstream LEGO.
Thank you everyone at brick borrow x
11 octobre 2026
Avis spontané
Réponse de Brick Borrow
Hello, Megan!
Thank you so much for such a lovely review! Hearing that every interaction has felt welcoming and inclusive means so much to our team.
We’re delighted our quick replies and missing-piece support have helped keep your builds going, and that you’ve saved hundreds of pounds while enjoying the LEGO you love!
Thank you for being part of the Brick Borrow community. We’ll be sure to share your kind words with everyone!
Not worth the money
Poor service, interesting sets seemingly never available but you have to have a paid membership and no current set while you wait for them to (maybe) turn up. Not worth the money, especially with added postage for each selection however small a set it is, just spend your money on lego and keep it forever.
10 octobre 2026
Avis spontané
Réponse de Brick Borrow
We’re sorry to hear you’ve been disappointed with your experience.
We have a large library of sets to borrow from and we do see our sets regularly back in the library for their next rotation. We're sorry if you were unable to borrow a specific set. You can also request back-in-stock notifications through your members’ area so you’re alerted when a favourite returns!
We'd love to put this right for you, so please do contact our customer service team who would be really happy to help.
Thank you for taking the time to share your feedback.
Such a great way to experience sets…
Such a great way to experience sets that may be out of reach, either financially or spatially!
8 octobre 2026
Avis spontané
Réponse de Brick Borrow
Hi Sandie!
Thank you so much! We’re delighted you’re enjoying the chance to build sets without the big price tag or needing to find a permanent home for them - that's exactly what we are all about!
Happy building!
I deliberately hidden costs
I am leaving this here as you seem very responsive to your reviews, which you may see before my email. Purely to say I await a response to my email sent this evening at your earliest convenience tomorrow morning, with a full refund for 2 x annual Builder memberships, due to the nature of your incredibly misleading website. It is only now I read through all these reviews, I realise I am not alone!
8 octobre 2026
Avis spontané
Réponse de Brick Borrow
Hello Kerry,
Thank you for sharing your feedback. We’re sorry for the frustration and disappointment you experienced, and we appreciate the opportunity to resolve this with you directly.
We can confirm that this matter has now been resolved via email with our customer service team. Your feedback about the website has been taken on board.
Best wishes,
Brick Borrow team
What a Gem of a company
This is a fantastic service and makes my lego addition affordable. So many sets to choose from, new ones old ones, iconic ones, small builds and massive builds all there, and updated regularly.
When contacting them they always reply quickly. Sets are clean and i have not had any problems. Such a great company. I have recommended to everyone I know
6 octobre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for this lovely review!
We’re delighted Brick Borrow is making your LEGO habit more affordable and giving you plenty of builds to enjoy, from little projects to massive challenges!
It’s wonderful to hear you’ve been happy with your sets and our speedy replies. Thank you for recommending us to everyone you know - your support means so much to our team!
Happy building!
I cant fault the customer service and…
I cant fault the customer service and communication at all. 5 🌟 all day long.
I will how ever point out that at no point in reading this and that did I read anything about what you can 1st borrow. Makes sensible business sense.
This is perfect for a Family and for those just less picky than my fussy older self. All in all I can't give less that 5 🌟 for the customer service communication via email. The experience was as good as. Happy building all.
28 septembre 2026
Avis spontané
Réponse de Brick Borrow
Hello, Joseph!
Thank you so much for your lovely review and five stars! We’re really pleased our customer service and email communication made your experience a positive one.
We also appreciate your feedback about which sets you can borrow first, and we’re sorry this wasn’t clearer before you joined. It’s helpful to know where our information could be easier to follow!
Thank you for giving Brick Borrow a try and sharing such thoughtful feedback. Happy building to you too!
Great concept
Great concept. Brilliant service. Fast delivery. Very quick at replying to messages.
My daughter is absolutely loving it
1 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review, Mark!
We’re so pleased to hear you think Brick Borrow is a great concept and that you’ve had such a positive experience with the service, delivery and communication.
It’s wonderful to know your daughter is absolutely loving it too - that’s exactly what we love to hear!
Thank you again for being part of Brick Borrow!
Brilliant subscription and service
Brilliant idea and the service is great! Any issues have been resolved quickly too. We love spending time building Lego with our kids and they love that they can pick new sets regularly
25 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your great review, Ben!
We’re so pleased to hear you think Brick Borrow is a brilliant idea and that you’ve had a great experience with the service.
It’s wonderful to know any issues have been resolved quickly, and even better to hear that building LEGO has become something you enjoy spending time doing with your children.
We love that they get excited about picking new sets regularly -that’s exactly what Brick Borrow is all about!
Thank you again for being part of Brick Borrow - happy building!
Great company (and product)
Great company (and product). Very helpful, and great to speak to a real person!
25 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review, Greg!
We’re so pleased to hear you’ve had such a positive experience with Brick Borrow and that you’ve found the team helpful.
It means a lot to know that speaking to real people makes a difference - we always want our service to feel friendly, personal and easy to use.
Thank you again for your kind words and support!
Highly recommended for varied Lego builds!
Brick Borrow is a fantastic service for people who enjoy building Lego models, without the need to keep them at the end! By using Brick Borrow, I have built sets that I otherwise wouldn't have bought - or would be prohibitively very expensive. The team at Brick Borrow are very helpful and friendly - and you speak to real people! I highly recommend this service and company.
25 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your wonderful review, Andy!
We’re so pleased to hear Brick Borrow has helped you enjoy building LEGO sets without needing to keep or store them afterwards.
It’s great to know you’ve been able to build sets you may not have bought outright, especially some of the more expensive ones. That’s exactly what we hoped Brick Borrow would make possible.
Thank you as well for your lovely words about our team. We always want our members to feel supported by real, friendly people who are happy to help.
Thank you again for recommending Brick Borrow - happy building!
Genuine Nightmare experience
Genuinely the worst gift I ever received.
Almost no sets I wanted available for the 3 months I was gifted. The request system is just an email to you (and anyone else who requested it) when the set comes back in.
I took one set in 3 months waiting for a good one I wanted to be available and none ever were in that time. Then it auto renewed without asking and charged my card £30 for a service I wasn't using.
Then to cancel the unwanted, unused and almost completely useless service I had to log in to the website only to dig around to find a cancellation form hidden away which takes you back out of the logged in area to a form where you have to manually enter all your details which they already have. And even then all it does is email support with a request to cancel.
Might well be the worst online service I have ever used and that's saying something in 2026
24 septembre 2026
Avis spontané
Réponse de Brick Borrow
We’re disappointed to read this review, as we feel it gives a very misleading impression of both your experience and our service.
Firstly, we strongly disagree with your comments regarding availability. We have invested heavily in our LEGO® library and continue to reinvest to ensure our members have a fantastic selection of sets to choose from. In fact, another member who left a review on the very same day which can be seen below reported borrowing over £2,000 worth of LEGO® sets this year alone.
Since returning your set, you've been free to select from our available library. We add over 500 sets back into circulation every single working day, Monday to Friday. While we appreciate that certain popular sets are in particularly high demand, suggesting that our library has almost no availability is simply not an accurate reflection of our service.
Finally, our cancellation process is clearly explained in the FAQs section of our website. Members can submit a cancellation request using the form provided, and our customer service team responds within 24 hours.
We're always open to constructive feedback and continually invest in improving our service. However, we do feel it's important to provide the full context of your membership, particularly given the length of time you kept your first set and the number of sets continually returning to our library.
Yearly member
Have been with Brickborrow since Dec 25. So far I've had 15 sets that would have cost me about £2000 to buy.
The customer service is great and they are regularly adding more and more of the newest released sets so my list keeps growing.
24 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review!
We’re so pleased to hear you’ve been enjoying Brick Borrow since December and have already been able to build 15 sets - especially knowing those would have cost around £2,000 to buy outright!
It’s wonderful to hear you’ve found the service great value and that our customer service has been helpful too.
We’re also really happy you’re enjoying the new releases being added to the library. We love keeping things fresh and exciting, even if it does mean your build list keeps getting longer!
Thank you again for being part of Brick Borrow - happy building!
Lego Library!
I am so glad I picked Brick Borrow as a new hobby! I fell in love with lego recently but have no room to store the sets that I build so this was a perfect solution! They have a lot of choice, including some retired sets, and so far I have always found something fun to build. I also find it very good value for money (I am on the Builder package). As long as you bare in mind this is like a library service for lego (meaning sometimes the odd piece is missing or the set you want is in someone else’s hands etc) it’s never an problem (and their customer service is really fast at responding when you need help!)
22 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your wonderful review!
We're delighted to hear that Brick Borrow has become such an enjoyable new hobby for you and that it’s helped solve the challenge of finding space for completed builds. It’s fantastic to know you’ve been enjoying the variety of sets available, including some retired favourites, and that you’ve found great value in your Builder membership.
We also really appreciate your understanding of the library nature of our service. While we work hard to ensure every set is complete and ready to build, occasional missing pieces or waiting for popular sets can happen, and we’re so pleased that our customer service team has been able to help quickly whenever needed.
Thank you again for your support and recommendation - we look forward to helping you enjoy many more fantastic builds in the future!
Love Lego but it’s too expensive or a space issue…..
We love building Lego but live in a retirement bungalow so don’t have the space to keep built Lego on display. This lending club for Lego works well for my husband and I. We do like to make the slightly larger kits 1500 + pieces and you sometimes need a little patience waiting for these to become available. As these are lending kits the pieces arrive in one large bag so you have to work out a method of sorting that works for you. The other downside is that you have to reduce the finished masterpiece to a pile of bricks again to post it back! Brick Borrow works by charging a monthly or annual subscription plus £5.95 for each rental. This covers the postage with a prepaid postal label included with the kit. The Brick Borrow website could use some refining and a proper ‘wait list’ for kits you want to borrow where you know you will eventually get to the top of the list would be appreciated!
22 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for such a detailed and thoughtful review! We’re delighted to hear that Brick Borrow works so well for you and your husband, especially for enjoying larger builds without needing to find somewhere to store them afterwards.
We completely understand that our larger, more popular sets can require a little patience, as they’re in high demand and rotate back through the library as members return them. We really appreciate your feedback around having a clearer waitlist system, as well as your comments on the website - we’re always looking at ways to improve the experience.
And yes, we appreciate that taking apart a finished masterpiece can be the hardest part! But hopefully it makes room for the next exciting build.
Thank you again for your support and for sharing such helpful feedback. We hope you continue to enjoy many more builds with us!
Great concept. Poor execution
Great concept, poor implementation.
I recently signed up for their Builder subscription, costing £14.99 per month. First issue was that I noticed a delivery fee for my order. It’s not clear when signing up that you also pay for deliveries. Maybe I missed it and maybe I was thinking too much to expect it to be included!?
After receiving the set, I soon discovered a missing piece. I reported it and was told I could restring the set and they’d add the missing piece - but I wanted to finish the build so asked them to send me the piece. Days later it arrived and the build commenced. Only to discover another piece was missing. This time I’d lost all faith so reported it (same response from them) so returned it and have cancelled my subscription.
I appreciate pieces go missing but 2 in one set is annoying. I’m not sure the solution to stop it but that the main reason I’d stay clear of this and similar companies.
On a positive, their range is good, albeit you probably have to wait a while for the good sets
1 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you for taking the time to share your detailed feedback. We're sorry to hear that your first experience with Brick Borrow was disappointing, particularly after encountering two missing pieces in the same set.
We completely understand why this would be frustrating, especially when you were keen to finish the build. We work hard to check every set before it goes out, but occasionally something can slip through. We really appreciate you reporting the missing pieces, as this allows us to correct the set and make sure the next builder doesn't have the same experience.
We're also sorry to hear that you felt the delivery fee wasn't clear to you when signing up. The delivery fee is shown in both our Terms and Conditions and FAQs.
We're glad you found our range of sets to be a positive, even if availability of some of the most popular builds meant waiting was sometimes necessary. We're continually adding sets and rotating them through the library to give members access to as much variety as possible.
We're sorry to see you leave after your first experience, but we really appreciate you giving Brick Borrow a try and taking the time to share your feedback. We hope we will have the opportunity to welcome you back in the future.
Got the subscription for my Lego mad…
Got the subscription for my Lego mad son , he’s now on his 3 delivery and is loving all the different types of Lego he can choose from , definitely worth giving it a go
1 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for the lovely review! We’re delighted to hear your LEGO-mad son is already on his third delivery and enjoying trying out so many different sets!
It’s great to know he’s having fun exploring the range and getting excited for each new build. We really appreciate the recommendation and are so pleased you’ve found the subscription worthwhile!
Happy building!
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