It's a brilliant way to build lots of Lego sets without excessive expense or your home filling up with completed sets. Selection of sets great - currently building the just- released Downton... Voir plus
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I’m really enjoying my Brick Borrow subscription. I enjoy building LEGO but don’t particularly have the desire to keep the sets once they’ve been build as I personally find the fun is in the building... Voir plus
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I’d highly recommend Brick Borrow to anyone. I’m the perfect person to explain why this is a great idea. I love building LEGO but I have so little space to display things once they are built. The idea... Voir plus
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We were really excited about this concept however the reality is very frustrating!! Although they advertise that they stock thousands of sets, the ones you want are rarely available. After waiting 3mo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Brick Borrow - a sustainable monthly subscription service to borrow LEGO® at affordable prices.
Coordonnées de contact
Royaume-Uni
- www.brickborrow.com
4,4
Excellent
725 avis
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A répondu à 96 % de ses avis négatifs
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Love these guys
Love these guys. Great to be able to borrow rather than buy. Customer service are always super polite and helpful (i recently asked them to rush processing my return and they did that as well as fast tracked my delivery so i got it before going away). cant praise the whole setup and service enough
15 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your wonderful review, David!
We’re so pleased to hear you’re loving Brick Borrow and enjoying being able to borrow rather than buy.
It’s lovely to know our customer service team have been polite, helpful and able to support when you needed your return processed quickly and delivery fast-tracked before going away. We always try our best to help wherever we can, so this really means a lot.
Thank you again for your kind words about the whole setup and service - we’re so happy to have you as part of Brick Borrow. Happy building!
Like Lego but don’t want to keep collecting models?
This is a great idea for people who like building Lego, but don’t know what to do once you’ve built it. With Brickborrow you can do the build, enjoy it for a time, send it back and build something new. Easy to use service. I would recommend
16 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review, Suzanne!
We’re so pleased to hear you think Brick Borrow is a great idea and that you’ve found the service easy to use.
Being able to build, enjoy, return and then choose something new is exactly what Brick Borrow is all about - especially when you love LEGO but don’t want to keep finding space for every finished set!
Thank you again for your recommendation and for being part of Brick Borrow - happy building!
I have had the mystery box for 2 years…
I have had the mystery box for 2 years and it has given us some sets we would have never considered buying but we actually enjoyed building.
10 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review, Lucy!
We’re so pleased to hear you’ve been enjoying the Mystery Box for two years - that really does mean so much to us.
It’s great to know it has introduced you to sets you may not have chosen or considered buying, but ended up really enjoying. That’s exactly what we love about the mystery option!
Thank you again for being part of Brick Borrow - happy building!
Brilliant service
Order came nice and quick, packaged very securely with all the pieces. Such a brilliant idea, would definitely recommend this to anyone who loves building Lego :)
9 août 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review, Sophie!
We’re so pleased to hear your order arrived quickly, securely packaged and with all the pieces ready to build.
It’s wonderful to know you think Brick Borrow is such a brilliant idea, and your recommendation means so much to us.
Thank you again for being part of Brick Borrow - happy building!
First borrow
I was a bit dubious of brick borrow but honestly, it has been the easiest subscription I have signed up to. Their website is easy to navigate and simple to find sets you want to build. My first borrow was a Commander Cody lego head. I had so much fun Sunday afternoon building him. Can not wait for the next build! I urge anyone who loves lego but lacks display space to give them a go! Highly recommend
31 août 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review, Steven!
We’re so pleased to hear Brick Borrow has been such an easy subscription to use, especially after feeling a little unsure at first.
It’s great to know you found the website simple to navigate and that choosing your first set was straightforward. Commander Cody sounds like a brilliant first build, and we love that you had so much fun spending your Sunday afternoon building him!
Thank you again for your kind words and recommendation. We hope you enjoy your next build just as much - happy building!
I really enjoy Brick Borrow
I really enjoy Brick Borrow. The subscription is easy to understand, and all costs are clearly communicated.
I got my second box last week. I enjoy building Lego, but I can't always jusify the cost nor do I have space, which makes Brick Borrow a great option.
I've had no issues, and if there's missing bricks, I just report it via their website.
5 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review!
We’re so pleased to hear you’re really enjoying Brick Borrow and that you’ve found the subscription easy to understand, with everything clearly communicated.
It’s great to know Brick Borrow has been a good option for enjoying LEGO without the cost of buying every set outright or needing extra space to store them all afterwards.
We’re really happy to hear you’ve had no issues so far, and that the missing bricks form feels simple to use if you ever need it.
Thank you again for being part of Brick Borrow - happy building!
There is no point getting a…
There is no point getting a subscription feels like a scam hav they just one of every Lego set pretty much every Lego set is rented out the stuff you see when you get subscription nightmare before Christmas the batman house you don't see these on the the place we're you have to rent the Lego no search bar nothing
3 septembre 2026
Avis spontané
Réponse de Brick Borrow
We’re sorry to see this review Alex, but we do feel it gives a very unfair impression of our service - particularly describing Brick Borrow as feeling like a “scam”.
You only joined Brick Borrow 3 days ago and have not yet borrowed or received a set from us, so the review does not reflect an actual experience of using the service. We have been operating for over 4 years, have more than 13,000 active members, have sent over 150,000 orders and are rated Excellent on Trustpilot. Many of our members save hundreds or even thousands of pounds by borrowing sets rather than buying them.
Our library contains over 1,100 different sets, with multiple copies of every set - and for some of our most popular sets we have hundreds of copies. Naturally, popular sets will sometimes be out on loan, but over 500 sets are returned and added back into the library every single day, so availability is constantly changing.
Every set shown on our Browse Sets To Borrow page is also listed within the Pick Your Sets area for members. You can also browse by more than 70 different themes to make finding sets easier.
We completely understand that not every set will be available at the exact moment somebody wants it - that is the nature of a borrowing service - but suggesting there is “no point” in subscribing or that the service feels like a scam after only 3 days and without having borrowed anything is simply not a fair reflection of Brick Borrow or the experience of the thousands of members who use us every month.
Thank you.
A really great and accessible service
A really great and accessible service for choosing and building sets that can be costly to buy outright. My daughter borrowed numerous sets that she loves building.
Comms with them have always been quick, easy and super helpful too. Definitely recommend.
2 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review, Richard!
We’re so pleased to hear Brick Borrow has been a great and accessible way for your daughter to enjoy building lots of different LEGO sets without the cost of buying them outright.
It’s wonderful to know she’s loved the sets she has borrowed, and we really appreciate your kind words about our communication too. We always want the experience to feel quick, easy and helpful from start to finish.
Thank you again for recommending Brick Borrow - happy building!
Better bonding and better attention span!
Brickborrow has been a fantastic find for us, it has improved my son's ability to focus on tasks for longer periods, and become a weekend tradition for he and I to build a set together. We both love it!
1 septembre 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review!
We’re so pleased to hear Brick Borrow has been such a fantastic find for you and your son. It’s wonderful to know that building together has helped improve his focus and become a special weekend tradition for you both.
That shared time is exactly what we love to hear about, and we’re so happy Brick Borrow is bringing you both so much joy.
Thank you again for being part of Brick Borrow - happy building!
Click and miss
I have just cancelled after a year and a half with BB. The concept is brilliant and the customer service has always been attentive and responsive. When I had a major issue in the past I was pleased with the final outcome.
Eventually I started to feel this wasn’t for me - as a neurodivergent who builds for the mindfulness aspect, every second hand set I borrowed had multiple missing pieces, and most of them had dirty bricks too. BB always respond quickly and ship new parts first class - but often knowing there would likely be more missing parts further along the build (you are rummaging through a big bag of loose pieces) - I would part out the entire set before contacting them.
That, paired with larger sets being almost impossible to borrow due to demand, was a nuisance. Unfortunately every time I didn’t, I ended up frustrated.
Unless you pay more, you can’t rent another set while waiting for the one you really want to come back in, so I ended up sitting on an unused account for weeks at a time. That plus the time it takes to part out and resolve missing pieces reduces the value you get from a time-based subscription
If you can see past these aspects, I think it’s brilliant, and when you get a brand new set this service feels amazing, but in its current state it’s not for me.
2 septembre 2026
Avis spontané
Réponse de Brick Borrow
Hello Charlie,
Thank you for taking the time to leave such a thoughtful and detailed review, and for being with Brick Borrow for a year and a half.
We’re really pleased to hear that you found the concept brilliant and that our customer service has always felt attentive and responsive. We’re also glad we were able to resolve the major issue you mentioned in a way you were happy with at the time.
That said, we’re genuinely sorry to hear that the overall experience no longer felt right for you. We completely understand how frustrating missing pieces can be, especially when building is something you do for mindfulness and relaxation, which is why we aim to get all missing pieces ordered and shipped via first class as soon as possible.
We’re also sorry to hear that some bricks did not feel as clean as they should have. That isn’t the standard we want our members to receive, and we’ll continue working on our checking and cleaning processes to improve this.
We completely understand your comments around the larger sets too. They are some of the most popular builds in the library and can be borrowed very quickly, however, we do see them come back into rotation often.
We’re sorry that these things reduced the value of the subscription for you and ultimately led you to cancel. We really do appreciate your balanced feedback, your kind words about the parts of the service you enjoyed, and the time you spent with us.
Thank you again for being part of Brick Borrow. We’re sorry it wasn’t the right fit in its current form, but we really hope that we can welcome you back again.
Would 100% recommend
Would 100% recommend! A large range of sets to choose from, all i’ve borrowed were excellent quality and arrived quickly. The staff are also very friendly and quick to respond to any questions or concerns
31 août 2026
Avis spontané
Réponse de Brick Borrow
Hello Tilly!
We’re so pleased to hear you would 100% recommend Brick Borrow and that you’ve enjoyed the range of sets available.
It’s great to know everything you’ve borrowed has arrived quickly and in excellent condition too.
Thank you as well for your kind words about our team. We always want to be friendly, helpful and quick to respond whenever our members need us.
Thank you for being a part of the journey!
Réponse de Brick Borrow
Hey Jack! Thank you so much for your lovely review!
We’re so pleased to hear everything has been efficient and quick so far, and that you think Brick Borrow is such a great idea.
Thank you so much for being a part of Brick Borrow!
If you are a LEGO fan, this is a must!
A friend recommended Brick Borrow to me as I am a massive AFOL (adult fan of LEGO) so I signed up for the Mystery Bundle. The kit arrived with clear instructions and contained a kit I wouldn't normally build. I really enjoyed building something I wouldn't dream of normally building. This is also an opportunity to build kits that might be out of reach financially. Once the kit is built, all you need to do is break it down and pop it back in the post with a pre-paid label. This would make an amazing gift for young and old and I can't wait to see what I get next!
31 août 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review, Caroline!
We’re so pleased your friend recommended Brick Borrow and that you’ve enjoyed your Mystery Bundle experience so far.
It’s great to hear you ended up building something you wouldn’t normally choose - that’s one of the things we love about the Mystery option, as it can open you up to completely different themes and builds.
We’re also really happy that Brick Borrow has given you the chance to enjoy LEGO sets that might otherwise feel out of reach financially, without needing to buy and store them afterwards.
Thank you again for your kind words and recommendation. We hope your next mystery build is just as much fun!
Order came nice and quick
Order came nice and quick, packaged very securely with all the pieces. Love the idea you can build and return especially if you don’t have the space for storage buying multiple sets
Can’t wait to get my next set
30 août 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review, Emily!
We’re so pleased to hear your order arrived quickly, securely packaged and with all the pieces ready to build.
It’s great to know you’re loving the idea of being able to build, enjoy and return sets without needing the extra storage space at home. That’s exactly what Brick Borrow is all about!
Thank you again for being part of Brick Borrow - we hope you love your next set just as much!
Looking forward.
Just wanted to read some reviews of people's experience.
My wife and I are really looking forward to signing up for a 12 months experience.
We will be signing up within the next couple of weeks.
29 août 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely message, John!
We’re so pleased to hear you and your wife are looking forward to joining Brick Borrow, and we really appreciate you taking the time to read through other members’ experiences before signing up.
We’d absolutely love to welcome you both when you’re ready, and we hope you have lots of fun choosing and building your first sets.
Thanks again for your interest in Brick Borrow, and when the time comes, happy building!
This is such a great idea!
This is such a great idea! With 2 kids who love building Lego but no space to store it all, this works so well for our family. We dismantled our first 2 borrowed sets straight away as the kids were so keen to borrow their next 2 sets!
20 août 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review!
We’re so pleased to hear Brick Borrow is working so well for your family. With two LEGO-loving children and limited space to store everything, borrowing really is such a great way to enjoy more builds without the clutter.
It’s amazing that they were so excited to choose their next sets that the first two were dismantled straight away - we love that!
Thank you again for being part of Brick Borrow. We hope your children enjoy lots more builds with us - happy building!
Perfect for little Lego enthusiasts!
It’s just such a great idea, and the community obviously all sign up to the idea because every set received has been complete and immaculate (which was my only concern when signing up). My 5 year old adores it. Thank you!
25 août 2026
Avis spontané
Réponse de Brick Borrow
Thank you so much for your lovely review!
We’re so pleased to hear you think Brick Borrow is such a great idea and that your 5-year-old is adoring the experience.
It’s wonderful to know every set you’ve received has been complete and immaculate too, especially as we completely understand that can be a concern when first signing up. We’re so grateful to have such a brilliant community of members who really care for the sets.
Thank you again for being part of Brick Borrow - happy building!
I’ve just received my first brick…
I’ve just received my first brick borrow set and I’m really impressed. It arrived quickly, in branded packaging and was packaged well.
We got the gabbys dolls house Lego set and the children have played with it all day ☺️
24 août 2026
Avis spontané
Réponse de Brick Borrow
Hey Danielle!
Thank you so much for your lovely review! 💛
We’re so pleased to hear your first Brick Borrow set made such a great impression and that it arrived quickly, well packaged and ready to enjoy.
It’s wonderful to hear the children have been loving the Gabby’s Dollhouse set and playing with it all day - that’s exactly what we love to hear!
Thank you again for being part of Brick Borrow. We hope you enjoy many more builds with us!
Signed up and got a set
Signed up and got a set. Missing figure, told them about it but it didn’t matter as we had already had dismantled it. Sent it back the day after we got it, we are now on 7 days including weekend that we are not able to pick another set. So my suggestion is, don’t say on the £14.99 monthly deal that it’s unlimited, it’s only going to work out at 2 sets, if you’re lucky. Would I recommend? No!
24 août 2026
Avis spontané
Réponse de Brick Borrow
Hello Sue.
Thank you for taking the time to leave your feedback.
We’re really sorry to hear your first experience with Brick Borrow wasn’t as smooth as it should have been. We completely understand how frustrating it must feel to receive a set with a missing figure, even if you had already dismantled the set by the time this was raised with us.
We’re also sorry to hear you’ve been waiting to choose your next set. Once a set has been returned via Royal Mail, we are unable to intercept until the set has been returned back to us. Once the set is received back with us, we have a 48-hour turnaround to check it back into the library so your next borrow can be selected.
We’d really love to look into this properly for you. Please reach out to our customer service team at hello@brickborrow.com with your account details, and we’ll be happy to help.
We’re sorry this wasn’t the experience you hoped for, and we’d really appreciate the opportunity to help.
Interesting use of resources
Interesting use of resources
If Brick Borrow put as much effort into responding to feedback and as they do writing a detailed rebuttal to every single negative review they could probably offer a much better service
19 août 2026
Avis spontané
Réponse de Brick Borrow
Hello Sarah.
Thank you for your further feedback.
We’re sorry you feel this way. We have already responded to your original review and tried to address the points raised as openly and fairly as possible.
Our intention is never to dismiss feedback, but to clarify the situation where helpful and show that we do take customer experiences seriously.
We’re always looking at ways to improve the service, and if there is anything specific you would still like us to look into regarding your account, please do contact our customer service team directly at hello@brickborrow.com and we’ll be happy to help.
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