We were unsure how difficult this job would be - removal of a door, a replacement window, and then rebuilding brickwork to match forty year old bricks. Geoff and Liam not only made it look quick and... Voir plus
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Lisez les avis des autres
I recommend britelite windows because price are heat and company was very helpful and also the installer Geoff and Liam were very tidy also they explain how good the products are which I’ve notic... Voir plus
So this will be the second door that I have purchased supply only from Britelite windows and doors each time I was walked through the process with Dominic Baxter who made the process easy and has... Voir plus
Exceeded all expectations. We were initially dubious as they provided the lowest quote. However, their brilliant reviews convinced us to take the plunge, and wow, were we impressed! The installers wer... Voir plus
À propos de l'entreprise
- Installateur de double vitrage
- aussi dans
- Entrepreneur en toiture
- Équipement et installation de conservatoire
- Fournisseur de cadres en aluminium
- Fournisseur de fenêtres PVC
- Service d'installation des fenêtres
Écrit par l'entreprise
Britelite Home Improvements has been fitting quality home improvement products in Kent, Sussex, Essex, Surrey and London for over 50 years! Britelite started with John Baxter and Arthur Clacy in the showroom/offices in Lower Stone Street in Maidstone, with two teams of fitters and two administrators. Now, in 2025, we have our Head Office in Parkwood Trading Estate, Maidstone which also houses one of our conservatory show centres. We have over 40 teams of fitters and over 60 staff members, all of whom are committed to the task of making your installation run smoothly.
Triple A Rated.
Écrit par l'entreprise
- We're commited to our customers.
- We are so confident that we offer the best, most secure and energy efficient products on the market, we provide our customers with our Triple A-rated promise: A-Rated energy efficient glazing and secure windows. Britelite install Triple glazed Windows as standard, which are A++ rated and include a 10 point locking system meaning your home will be warm and secure. A-Rated fitters are fully trained to industry standards. Our fitters have the BSI KiteMark for the installation of window and doors and have achieved or are working towards the NVQ for the installation of windows and doors. A-Rated company that will give you an honest and value for money first class service. It has been Britelite’s policy to be open and honest with every customer, which is why we offer our best price first time – every time, with no hidden extras, our prices always include VAT and Fitting.
Britelite's Guarantee.
10 Year fully transferable Guarantee.
All of our Windows, Doors and Conservatory installations come with a fully transferable 10 Year Guarantee. If during this time you have any problems you can contact our service department at our head office on 0800 505070.
Coordonnées de contact
Britelite House, Bircholt Road, Maidstone, Kent, ME15 9XY, Royaume-Uni
- 0800 50 50 70
- sales@britelite.co.uk
- www.britelitewindows.co.uk
4,7
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Britelite Home Improvements
It’s great to hear you were pleased with the quality of our products and the professionalism of the service, James. We’re also glad everything was carried out promptly and offered good value.
Thank you for sharing your experience.
Kind Regards,
Britelite Home Improvements
Great reliable service once again.
Very impressed with the whole team from the planning stage throughout installation and the aftercare. We have used this company on two occasions now and both times the have been excellent. Would definitely recommend to friends and family.
11 mars 2026
Réponse de Britelite Home Improvements
It’s wonderful to hear you’ve had such a positive experience with us again, Dawn. We’re delighted the whole journey from planning through to installation and aftercare met your expectations on both occasions.
It means a lot that you would recommend us to friends and family.
Kind Regards,
Britelite Home Improvements
I have used Britelite since the 70's.
I have used Britelite since the 70's.
For all Windows, Doors, Guttering, They have never let me down.
11 mars 2026
Réponse de Britelite Home Improvements
It’s fantastic to hear you’ve trusted us with your home improvements for so many years, Mr Djemal. Your continued support since the 70’s truly means a great deal to us, and we’re delighted we’ve consistently delivered for you across your windows, doors and guttering.
Kind Regards,
Britelite Home Improvements
Had new door and side panels fitted
Had new door and side panels fitted, Geoff & Liam done a fantastic job , explained the workings and locks . Everything clean and tidy after completion
10 mars 2026
Avis spontané
Réponse de Britelite Home Improvements
It’s wonderful to hear you’re so pleased with your new door and side panels, Anita. Geoff and Liam will be delighted to know their workmanship and clear explanation of the locks and operation made the experience a positive one, and that everything was left clean and tidy afterwards.
Your feedback is greatly appreciated.
Kind Regards,
Britelite Home Improvements
From the salesman to all the fitters we…
From the salesman to all the fitters we had our experience has been a good one
9 mars 2026
Réponse de Britelite Home Improvements
It’s lovely to hear you had a positive experience from the initial consultation through to the installation, Denise. We’re pleased the whole team helped make the process a good one for you.
Your feedback is greatly appreciated.
Kind Regards,
Britelite Home Improvements
We had an quality team of fitters Geoff…
We had an quality team of fitters Geoff and Liam all done without fuss and very quick
9 mars 2026
Réponse de Britelite Home Improvements
It’s great to hear you were pleased with the installation, Graham. Geoff and Liam will be delighted to know their efficient work and professional approach made the process smooth and straightforward.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Britelite Home Improvements
Geoff and Liam made such a transformation to our home
Geoff and Liam worked not stop until completion. Very good workers, professional in their approach to work meticulous to detail. Kind to people with mobility issues having to negotiate stair lifts and other mobility aids. Unfazed at having to repeat technique for multiple locks.
Also Ian, surveyor, after leaving our home parked up and returned to level off sunken grass caused by his van. What a caring community sense he has.
George, design, also understood the problem of losing fine motor skills with age. Knowledgeable good understanding of functional fragility in the elderly and recommended accordingly.
6 mars 2026
Avis spontané
Réponse de Britelite Home Improvements
It’s wonderful to hear about the positive experience you had with our team, Mrs Patient. We’re delighted that Geoff and Liam’s professionalism, hard work and attention to detail made such a transformation to your home. It’s also lovely to hear your kind comments about Ian and George, whose care, understanding and thoughtful approach clearly made a real difference throughout the process.
Your feedback means a great deal to us and we’ll be sure to share your kind words with everyone mentioned.
Kind Regards,
Britelite Home Improvements
Absolutely incompetent. We wouldn't trust them to put a tent up!
It's 4 months since we signed a contract with Britelite to install a conservatory. We've been chasing them almost weekly ever since to make progress. Today, we had our first visit on the installation "journey": a ground screw test.
Now it turns out that, for Britelite, this is just the start of placing orders for various components that need to come together to install this conservatory. So basically, nothing has happened for 4 months. With this rate of progress, it will not be done until December 2026!
Britelite is an appalling combination of overselling, zero project management skills and inadequate communication.
Starting again with another supplier is absolutely front of mind right now. And I'd bet that they'd get it done before Britelite will.
Perhaps they're great at double glazing but if you're after a conservatory, I would look somewhere else.
5 mars 2026
Avis spontané
The guys did a good job
The guys did a good job, very tidy, and didn’t stop till the job was done, very happy with them
20 février 2026
Réponse de Britelite Home Improvements
It’s great to hear you’re so happy with the installation, Sue. We’re pleased the team worked efficiently, kept everything tidy and saw the job through to completion to such a good standard.
Your feedback means a lot to us.
Kind Regards,
Britelite Home Improvements
Excellent service and we are very happy…
Excellent service and we are very happy with our new door.
2 mars 2026
Réponse de Britelite Home Improvements
It’s lovely to hear you’re so happy with your new door, Judy. We’re delighted you experienced excellent service and that everything met your expectations.
Your feedback is greatly appreciated.
Kind Regards,
Britelite Home Improvements
Extremely pleased with my door
From start to finish was very professional, the salesman was not pushy and listened to what we were after. We were informed of the process and on the day of installation the fitter took his time to make sure that the door was fully fitted with no issues. I highly recommend Britelite 10/10
23 février 2026
Réponse de Britelite Home Improvements
It’s wonderful to hear you’re so pleased with your new door, Ann. We’re delighted the whole experience felt professional from start to finish and that you felt listened to throughout the process. It’s great to know the installation was completed with such care and attention to detail.
We truly appreciate your recommendation and 10 out of 10 rating.
Kind Regards,
Britelite Home Improvements
The best door fitters
The best door fitters, great attention to detail and perfect finish.
23 février 2026
Réponse de Britelite Home Improvements
It’s fantastic to hear you’re so pleased with your new door. We’re delighted the team’s attention to detail and high standards delivered such a perfect finish for you. Your kind feedback is greatly appreciated.
Kind Regards,
Britelite Home Improvements
Fitting of conservatory
Rob was brilliant worked really hard clean and tidy new what he was doing turned up on time really pleased with his work
23 février 2026
Avis spontané
Réponse de Britelite Home Improvements
Thank you Stephen for your 5 star review.
We’re so pleased to hear you’re happy with your new conservatory and that Rob delivered such a professional service. We’ll be sure to share your lovely feedback with him.
Kind Regards,
Britelite Home Improvements
Very good window fitters
Very good window fitters. Worked hard and did a very good job. Windows look great. Neatly fitted.
19 février 2026
Réponse de Britelite Home Improvements
Thank you Donna for your fantastic 5 star review.
We’re delighted to hear you were pleased with the installation and that our window fitters worked hard to deliver such a neat finish. It’s great to know you’re happy with how the windows look.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Britelite Home Improvements
Fitting good but Purchase Process not the best! Mistakes made!
Friendly service and fitting was done well. Good guarantees and reputation in place.
Where they fell short is the confusion with the colour of the window. I chose a particular colour, which was stated in the contract but the end product was different. We were left dissappointed as the window looks out of sync with our existing windows.
There was also a payment mistake - whereby they took the entire payment upfront inadvertently rather than the agreed deposit amount. Which caused some inconvenience at the time.
Quite steeply priced as well but product looks of good quality so far.
Just need to do better with the pre sales and post sales process.
26 janvier 2026
Réponse de Britelite Home Improvements
Hi Mohsin,
Thank you for taking the time to share your feedback. We’re glad to hear you were happy with the service and fitting, and we’re sorry for the issues you experienced with the window colour and the payment process. We appreciate you highlighting these points and will use your comments to improve our processes. Thank you for choosing Britelite.
Kind regards,
Britelite Home Improvements
Took more than 3 years to complete the…
Took more than 3 years to complete the job on my house. More than 60 visits and repairs, management not interested in resolving and not willing to explain to me reasons why it took so long . They even tried to fit window that was about 10 cm smaller - saying expanding foam will work, 8 attempts to install front door only and constant repairs of their own faults and much more failures! No chance to resolve issues with Ombudsman as they are not members of appropriate scheme. Careless, unprofessional, irresponsible. Stay away people
23 juin 2025
Avis spontané
Réponse de Britelite Home Improvements
Hi Bogdan,
Thank you for your review.
While there were delays and a number of follow-up visits, these related to snagging items and subsequent change requests rather than incomplete works being left unresolved. The installation was completed, and all formally raised issues were investigated and addressed.
We cooperated fully with the relevant independent body in relation to this matter, and it has been externally reviewed.
Britelite remains committed to resolving concerns through its formal complaints process and in line with industry and regulatory standards.
Kind regards,
Britelite Home Improvements
Overall a brilliant service.
Overall a brilliant service.
Despite all the rain and constant issues with the weather, the guys managed to get the jobs done very quickly and excellent quality.
They didn't stop for a break, communicated directly with me very well and were very accommodating. Definitely recommend
19 février 2026
Réponse de Britelite Home Improvements
It’s fantastic to hear you received such a brilliant service, Josh. We’re delighted the team worked efficiently despite the weather and delivered such high-quality results while keeping you well informed throughout. Thank you for your recommendation.
Kind Regards,
Britelite Home Improvements
The installation was done quickly and…
The installation was done quickly and efficiently. Carpets up the stairs were protected and everything was left clean and tidy.
16 février 2026
Réponse de Britelite Home Improvements
It’s great to hear the installation was completed quickly and efficiently, and that care was taken to protect your home and leave everything clean and tidy. Thank you for your 5-star review.
Kind Regards,
Britelite Home Improvements
Helpful and friendly staff
23 février 2026
Réponse de Britelite Home Improvements
It’s great to hear you found the team helpful and friendly. Thank you for taking the time to leave a 5-star review.
Kind Regards,
Britelite Home Improvements
A new red front door,,,brilliant…
A new red front door,,,brilliant workmanship…fully recommend
16 février 2026
Réponse de Britelite Home Improvements
It’s wonderful to hear you’re so pleased with your new red front door and the workmanship. Thank you for your recommendation and for taking the time to leave a 5-star review.
Kind Regards,
Britelite Home Improvements
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