British Ironwork Centre Avis 

A most generous and friendly company who are quick to respond and very supportive of the local community

I’ve purchased a substantial item online, on 4/3. It arrived damaged, the email response is shocking. Still awaiting a response, they have replied once, but not solved my problem.

Update- British Ironworks responded to my review. They have compensated me and apologised for their service. I have amended my stars from 2 - 4.

The best ever customer service. Very impressed

Placed an online order for two catalogue items and opted for collection. Mistake. Emailed company to collect the following week but did not get an answer until after my requested collection day. Called and was told no stock and items being made. Waited another 2 weeks and no contact thus emailed requesting full refund. They wrote back stating refund not an option (goods were not personalized or otherwise different from online store - thus a contravention of online selling regs). We eventually arranged a personal collection and arrived at the 10am opening time. Having seen reviews we opted to pop into the cafe for a breakfast treat. 2nd mistake. Cafe not busy with a choice of tables and mostly pleasant smiling staff. However - we waited and waited - 38mins in all (from till receipt to grumpy table delivery) to receive a very very mostly stone cold breakfast. At a cost of over £24 for two, the toast simply was not, the majority of other ingredients (beans, mushrooms, hash brown, etc) were stone cold - only guess is they were left on the plate for sometime before eggs were cooked? Fed up (not), we left extemely disappointed and not willing to wait another prolonged period for replacements. During our wait most cafe staff seem engaged in taking 'social media selfies' of upcoming menu items as opposed to actually serving/cooking food for those actually in the cafe waiting.
The two star rating is for the complete experience (our collected goods were acually five stars in themselves - well made and very effective) however let down by very poor reactive customer service and dreadful cafe experience.

Considering today is Friday 13th we have had an absolutely wonderful few hours here today. I booked an afternoon tea for my mom and I back at the start of January as I know how popular and busy it can get so there's no point trying to get in on a Saturday unless you book well in advance. We had a normal afternoon tea and a gluten free one which were both delicious and so enormous and we brought all the cakes home for tea. The girls serving the teas were so lovely, bubbly and friendly and made the experience all the better. Such a famous place to visit and we were given return tickets to come back by the shop so cant wait to return on a sunnier day to explore the grounds even more. A wonderful place to visit for adults and children.

Today is Fri 13th March, I have been phoning every day since Mon 9th March and leaving messages for group organiser to phone me, but no call. Today I emailed and had a reply, informing me that no group bookings on a Saturday. There is nothing on their website stating group bookings Mon-Friday only!!! My group is only for 17 people and consists of Adults with Learning disabilities and their carers who are going to be very disappointed. So much for a family fun attractionĺ

Great day out with friends followed by an amazing afternoon tea. The staff were very helpful when I lost my car keys!

Visited with our SEN school, staff were very friendly and accomodating.
Would recommend to others interested in visiting.

Great deal for an educational visit! The booking team were really helpful. Can't wait to visit again!

Lots of amazing sculptures, something for everyone. Had a very filling afternoon tea.

I have been a number of time here, its amazing for all the family, every time you go you see something different, new and amazing. The food is also amazing. its a must go place 3-4 times a year.

Lovely grounds!

Friendly and interesting place to go. Lovely team members and very keen to help with charity work as well. Wonderful.

Friendly and inviting staff.
Fun and engaging trails for the children.
Lovely day out, will definitely be returning!

We have been several times, lots of space even when busy. My Son loves the sculpture park.

The centre is a really great way of balancing outside walkies (dos welcomed) with a super cafe - we came for a family day out and really enjoyed the minion trail! Lots to look at and plenty of revisit value as the trails offer a huge variety of sculptures and way to see the site. Something for everyone and a super cafe to refuel.

I have been visiting the Ironwork Centre for many years and my toddler loves all the sculptures, especially the Super Heroes! The cafe is a great spot, easy to order with QR code and food comes out quickly. More recently I have been donated tickets for a upcoming fundraiser which I am delighted about!

Visited the centre with a class of 30 Year 1 children on our class trip. The children were in awe of the sculptures. The centre is easy to navigate and the staff are very helpful. Will be visiting again this year with my new class.

You must visit the Ironworks! A great family day out and a spot of afternoon tea too! A lovely experience and the ironwork itself is superb!

We really enjoyed our day out here. So much to see and well worth the trip. We will definitely be back, thank you so much, really enjoyed seeing the work that went into each piece.