I appreciate the attentiveness of the staff at Brookhaven Law firm. I have never heard of this company until a representative reached out to me. I was given good information about the program to inclu... Voir plus
L'entreprise a répondu
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Pro's - my payments are one lump sum which is awesome. Con's - my credit score tanked, the payments I agreed to were not honored and the company continues to pressure me to accept settlements tha... Voir plus
L'entreprise a répondu
Brookhavenlaw team does a great job in explaining the process and answering any questions. As a first-time user of the program, I felt at ease.
L'entreprise a répondu
From my experience … whenever I contact them someone answered my call in less than 3 min . If you have any issues or whatsoever just use your portal and it will reach them immediately… it’s like leavi... Voir plus
L'entreprise a répondu
4,3
Excellent
472 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de Brookhavenlaw
Thank you for taking the time to share your feedback with us regarding the contact and pace of your program. We hope that the information provided by our Client Services team helped to answer your concerns; we look forward to your continued program success!
Communication made everthing so easy
27 mars 2026
Réponse de Brookhavenlaw
Monte, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional communication and support from our team, we look forward to your continued program success.
Customer service very helpful
Customer service very helpful. Payments are very easy to make . Every one that works for Brookhaven law group are very helpful in you understanding the methods they really help out on debt relief. Very helpful from start and when they find new information they let you understand very helpful .
31 mars 2026
Réponse de Brookhavenlaw
Charlotte, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service and results from our team, we look forward to your continued program success.
They were very helpful at any questions…
They were very helpful at any questions I had. they are helping me with all my credit cards and loan just like they said.
30 mars 2026
Réponse de Brookhavenlaw
Joaquin, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service from our team, we look forward to your continued program success.
They are doing a wonderful job of…
They are doing a wonderful job of keeping us informed and getting the credit card issues corrected. Thank you so much for your help, you don't know how much this means to my hubby and I.
23 mars 2026
Réponse de Brookhavenlaw
Thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service and results from our team, we look forward to your continued program success.
Very Good service.Thank you
6 mars 2026
Réponse de Brookhavenlaw
Thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service from our team, we look forward to your continued program success.
Respectful customer service and always…
Respectful customer service and always going above and beyond to help.
20 février 2026
Réponse de Brookhavenlaw
Thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service and support from our team, we look forward to your continued program success.
Réponse de Brookhavenlaw
Matthew, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service and support from our team, we look forward to your continued program success.
They answer back right away
They answer back right away
I've paid off 2 items so my fear has been put to rest
16 février 2026
Réponse de Brookhavenlaw
Renee, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving timely service and results, we look forward to your continued program success.
Returning calls
Returning calls. Also, I received great customer service from Mr. Sherr.
Not sure of dates for all return calls.
18 février 2026
Réponse de Brookhavenlaw
Cheryl, thank you for taking the time to review your recent experience with Brookhaven Law Group and Brad! We’re so pleased to hear that you're receiving professional service, we look forward to your continued program success.
Manage expectations at the start
The process was explained but the timelines were not near close to accurate. It would have allowed me to manage my expectations differently regarding events that happened. Because of that, I was often calling in and asking for updates opposed to knowing that there really wasn't going to be any for a while.
9 février 2026
Réponse de Brookhavenlaw
Clinton, thank you for taking the time to share your feedback with us, it is valuable information for us to have as we work to craft our communications for each client. Congratulations on your recent program success, we look forward to resolving your remaining account and bring you closer to your debt-free goals.
My team is knowledgeable,they contact…
My team is knowledgeable,they contact me often but not too often. The user platform is not super user friendly.
13 février 2026
Réponse de Brookhavenlaw
Thank you for taking the time to review your recent Brookhaven Law Group experience! One of our specialists will be reaching out to you to provide portal navigation support and to provide expectations for future program contact. We look forward to speaking with you soon!
Good Experience
The end result of a 40% settlement was great. I did feel like it wasn't communicated to me very well on how long and how much money needed to be in the escrow account before much action was took place. I was originally told the offer would be in about 90 days and I think it was about 180 days in the end. It would have been nice to know what the escrow account needed to be at prior to the real negotiation period. I gave you a 5 because it all worked out and the settlement offer seemed to make up for some of the outrageous interest that is charged by these cards. I would recommend your service.
19 février 2026
Réponse de Brookhavenlaw
Kyle, thank you for taking the time to share your feedback with us, as it will help us craft our future communications! We're so pleased to hear that you are satisfied with your results so far, we look forward to resolving your remaining account and bringing you closer to your debt-free goals.
Besides the app ,not working Ever to…
Besides the app ,not working Ever to see your Account information you Really dont hear from them , its hard to give any information when your not seeing the progress im 3 months in all you can do is hope there holding up on there End of all the money we pay a month ...no information at this time .
9 février 2026
Réponse de Brookhavenlaw
Lisa, thank you for taking the time to share your feedback with us. One of our specialists has reached out to you to discuss your concerns and provide app support to better understand your debt resolution program. We look forward to speaking with you at your convenience!
Kisswanna Williams and Lindsey both…
Kisswanna Williams and Lindsey both assisted me, responding and answering my questions and inquiries concerning my Citibank settlement offer and the changes to my additional payments that were increased to cover the settlement offers for Macy's Amex and Citibank. There was some confusion on my part due not understanding how the new increased payments would be handled and I had originally declined and refused the settlement offer at first, but after I finished talking to Kisswanna and declining the settlement offer, I called back and Lindsey assisted me and was very friendly, understanding, courteous, respectful, patient and knowledgeable in answering my additional questions, concerns and worries. Lindsey addressed all my concerns and questions while clarifying and making the settlement offer more clear and making more sense ny removing the confusion and wrong interpretation I had. After Lindsey had explained and clarified how my new increased payments for the 2 settlement offers would affect me much clearer and I understood the settlement much more clearly. Once Lindsey had explained everything to me. I was able to consent and accept the settlement offer that Kisswana had prepared. Both associates have demonstrated a very outstanding, excellent, superb and exceptional job handling my settlement offers with their knowledge, expertise and experience. I would recommend Kisswana and Lindsey to anyone in my situation.
6 février 2026
Réponse de Brookhavenlaw
Robert, thank you for taking the time to review your recent experience with Brookhaven Law Group, Kisswana, and Lindsey! We’re so pleased to hear that you're receiving excellent service and support from our team, we look forward to your continued program success.
Réponse de Brookhavenlaw
Tamika, thank you for taking the time to review your recent experience with Brookhaven Law Group! Congratulations on your recent program success, we look forward to resolving your remaining accounts and bringing you closer to your debt-free goals.
The communication with the firm is…
The communication with the firm is excellent. This process is easy to follow, thorough and the associates are friendly. It was easy to have my questions answered in a timely fashion.
22 janvier 2026
Réponse de Brookhavenlaw
Shelley, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving excellent service from our team, we look forward to your continued program success.
Very happy
Brookhaven Law helped us to get our debt cut in half, they made the process very easy. I would definitely use Brookhaven again!
30 janvier 2026
Réponse de Brookhavenlaw
Alan, thank you for taking the time to review your recent experience with Brookhaven Law Group! Congratulations on your recent program success, we look forward to resolving your remaining accounts and bringing you closer to your debt-free goals.
Tha customer service was very…
Tha customer service was very informative by answering all questions and concerns.
26 janvier 2026
Réponse de Brookhavenlaw
Willie, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service from our team, we look forward to your continued program success.
would like to hear would like to be more informed you with if you…
would like to hear from you with if you have contacted any of the other creditors they are blowing my phone and email up
28 janvier 2026
Réponse de Brookhavenlaw
William, thank you for taking the time to share your feedback with us! One of our specialists will be reaching out to you to discuss creditor call strategies and advise of the progress made with each of your creditors so far. We look forward to speaking with you soon!
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