Called to the office and spoken to Eddie who was very helpful. And managed to get my order sorted in a very short time. I then called up the next day as I had miscalculated the amount of wood... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Building Materials Nationwide has been an incredible supplier to work with. I work closely with Steve Maschke, he consistently goes above and beyond, always delivering on what he promises and maki... Voir plus
L'entreprise a répondu
5 stars to Paul Ashby! He has been incredibly helpful and supportive with all of our orders since day 1. Paul is always kind, patient, and willing to go the extra mile to make sure everything ru... Voir plus
L'entreprise a répondu
Website showed a great price for insulation but they called later to say they could not find stock locally and to fulfil the order would require two courier deliveries at huge cost. Credit card alrea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- Plafonnier
- Magasin de matériaux d'isolation
- Fournisseur de métal
- Entreprise de panneaux de bois contreplaqué et aggloméré
- Fournisseur de bois
À propos de Building Materials Nationwide
Écrit par l'entreprise
We specialise in the supply of building and construction materials to contractors and end users in the trade.
Working closely with some of the biggest manufacturers and distributors in the UK, we give an unrivalled service to trade customers who require building products.
Coordonnées de contact
1, The Pavilions, Ruscombe Business Park, RG10 9NN, Reading, Royaume-Uni
- 01628 674 910
- sales@buildingmaterials.co.uk
- www.buildingmaterials.co.uk
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Building Materials Nationwide
Hi Sean
Thank you very much for taking the time to leave us a 5-star review.
We’re delighted to hear that you were happy with both the speed of our service and the price.
Many Thanks
Michelle
Allowed me to order material and then…
Allowed me to order material and then waited 72 hours before calling and informing they couldn’t get the parts in for a month so would I like a refund
9 janvier 2026
Réponse de Building Materials Nationwide
Hi Luke,
Thank you for taking the time to leave a review.
Your order was placed on Friday 9th January at 14:26, after our 12 pm cut-off and late in the working day and our team do not work weekends.
While Monday 12th January was a full working day, we had other orders to manage and needed to confirm stock availability with our suppliers, which takes time.
Once supplier availability was fully confirmed, we were unfortunately advised that the parts would not be available for approximately one month.
We contacted you at 09:20 on Tuesday 13th January to explain this and to offer a full refund, which has now been processed.
We apologise for the inconvenience caused.
Many Thanks
Michelle
Website failed to create trade account…
Website failed to create trade account and order was cancelled however his was promptly resolved via a follow up call. Great service and solved issue swiftly.
12 janvier 2026
Réponse de Building Materials Nationwide
Hi Martin,
Thanks for taking the time to leave a review.
Apologies for the initial issue with setting up the trade account and the cancelled order.
We’re pleased the team was able to resolve this quickly with a follow-up call and get everything back on track.
We appreciate your patience and feedback.
Many Thanks
Michelle
as always we get great service from…
as always we get great service from mark Baggley
12 janvier 2026
Réponse de Building Materials Nationwide
Hi Wayne,
Thank you so much for the 5-star review!
We’re really pleased to hear that, as always, you received great service from Mark Baggaley.
We’ll be sure to pass on your kind words to him.
We truly appreciate your continued support and look forward to helping you again soon.
Many Thanks
Michelle
Very fast delivery within 2 days…
Very fast delivery within 2 days without any issues. Great job.
6 janvier 2026
Réponse de Building Materials Nationwide
Hi Roshan,
Thank you for your great feedback!
We’re delighted to hear that your order arrived so quickly and without any issues.
We really appreciate you taking the time to share your experience and look forward to serving you again.
Many thanks
Michelle
I'm very disappointed with your…
I'm very disappointed with your service, I placed an order since last Saturday and up until today I haven't gotten any information of when my materials will be delivered, this is absolutely poor service, I called twice or so and they kept telling me the person incharge of my order is not on sit, for crying out loud the client is on my neck and they're demanding an answer but I can't give them because I don't know what to say. Today is Tuesday 6/01/2026 no emails no call and no date of delivery just poor service.
3 janvier 2026
Réponse de Building Materials Nationwide
Hi Tempitope,
We’re sorry for the frustration and inconvenience caused.
Our offices were closed over the Christmas period, with our first trading day back on Monday 5th January.
After reopening, there was a short delay in contacting you while we worked through a backlog of orders from the Christmas period and sourced stock for your order, we acknowledge that our communication could have been clearer during this time.
On Wednesday, Steve from our team spoke with you and explained that there was no local stock of 3m boards available. It was agreed that we would supply 2.7m boards instead, along with a refund for the price difference. You confirmed you were happy to proceed, and the order is now scheduled for delivery.
We apologise again for the inconvenience and appreciate your patience and appreciate your patience while we worked to find a suitable solution.
Many Thanks
Michelle
Clear and simple registration process
Clear and simple registration process . Comprehensive web site easy to navigate . Competitive pricing and good communication post ordering - what’s not to like !
10 décembre 2025
Réponse de Building Materials Nationwide
Hi Meb,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found the registration process straightforward and our website easy to navigate.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Many Thanks
Michelle
A super fast delivery and the driver…
A super fast delivery and the driver was a very helpful.
9 novembre 2025
Réponse de Building Materials Nationwide
Hi Aušra
Thank you so much for taking the time to share your experience with us!
We’re thrilled to hear that your delivery arrived super fast and that our driver was helpful during the process.
Many Thanks
Michelle
Still No Refund – Extremely Frustrating Experience
I placed Order #000129589 on 27/11/2025 for £176.36, and the company cancelled it. Today is 07/12/2025, and I still haven’t received my refund.
I contacted Building Materials Nationwide several times by email. Every time they replied with the same generic message saying that “everything is fine” and the refund is being processed, and that I should receive my money within 3–5 business days. Well, those deadlines have passed more than once.
I am tired of chasing them and repeatedly asking them to check the refund status. At this point it starts to feel suspicious, if not borderline fraudulent. I sincerely hope this gets resolved soon, but I wouldn't wish this experience on anyone.
Think twice (or ten times) before dealing with this company.
I am giving 2 stars only because they at least respond to emails.
Update: I finally received my refund on 10/12/2025. I think that's quite a long time.
27 novembre 2025
Réponse de Building Materials Nationwide
Thank you for your message, and we’re sorry for the frustration this situation has caused.
We can confirm we did cancel this order due to the fact it was a retail order and was not over the amount of £750, so unfortunately this order could not be processed.
After reviewing your order it appears the refund did not complete as expected due to a system processing issue, this prevented it from finalising automatically.
To resolve this as quickly as possible, we have now manually processed the refund.
You should see the funds return to your account shortly, depending on your bank’s processing times.
We sincerely apologise for the trouble this has caused and understand how disappointing this experience must have been.
Many thanks
Michelle
BulidingMaterialsNationwide - great prices across the board
Found this supplier via Topcashback. Their prices are incredible. I spent a long time looking at various merchants and getting befuddled that they can be cheap for one item but stupid expensive for others, which meant ordering from multiple suppliers to get the best prices across a job!!
BMN are just great prices across the board. Assuming the delivery goes well, they will be my go to from now on for all large jobs.
5 décembre 2025
Réponse de Building Materials Nationwide
Hello Matt,
Thank you so much for your detailed review!
We’re really pleased to hear that you found us through TopCashback and that our pricing made things simpler after comparing so many suppliers.
We work hard to offer consistently competitive prices across all products, so your feedback means a lot.
If you need anything at all, we’re always here to help!”
Many Thanks
Michelle
Great Service
Great Service . Delivery on time . Very friendly team always happy to help .
1 décembre 2025
Réponse de Building Materials Nationwide
Hello Barts The Builders,
Thank you so much for your kind words!
We’re delighted to hear that you were happy with our service and that our team made a positive impression.
We truly appreciate your support and look forward to helping you again in the future!
Many Thanks
Michelle
Réponse de Building Materials Nationwide
Hello Mr Wayne,
Thank you for your review! We're glad to hear your order arrived on time and in great condition. We appreciate you choosing us!
Many thanks,
Lydia
Excellent Service and Suppor
Building Materials Nationwide are excellent, and their team members are always very helpful.
13 novembre 2025
Réponse de Building Materials Nationwide
Hello Urim,
Thank you so much for your wonderful review! We're delighted to hear that you find our service excellent and our team helpful. If you ever need anything else, we’re always here to help.
Thanks again for choosing Building Materials Nationwide!
Many thanks,
Lydia
Wide range of building materials
Wide range of building materials, all profesional, good prices and you get contacted back if there is a delay for any reasons may be.
9 novembre 2025
Réponse de Building Materials Nationwide
Hello Octavian-Alexandru,
Thank you for your great review! We’re pleased to hear you’re happy with our wide range of materials, professional service, and competitive prices. We always aim to keep customers informed, so we're glad our communication met your expectations. We appreciate your support!
Many thanks,
Lydia
good......
25 septembre 2025
Réponse de Building Materials Nationwide
Hello,
We appreciate your positive feedback! It’s great to know you were satisfied with our service and hope to help you again soon.
Many thanks,
Lydia
Réponse de Building Materials Nationwide
Hello,
Thank you for your great review! We’re so glad you found the ordering process easy and our service quick. We really appreciate your support!
Many thanks,
Lydia
Have I been ripped off!
Placed order then was contacted to be told sorry we haven’t got any stock near you! So we are cancelling the order! I have e-mailed to clarify but have not heard back and haven’t had refund! Ps. I am tradesman's!
28 octobre 2025
Réponse de Building Materials Nationwide
Hello Iggysmiff,
Thank you for your feedback, and we apologise for the inconvenience you’ve experienced. After reviewing your case, we can confirm that your order has been refunded.
Unfortunately, we encountered an issue where the stock for your order was unavailable in your local area and as a result, we were unable to fulfil it. Additionally, we noticed that our website should not have allowed your order to be processed, as we are a trade only website. We sincerely regret that this oversight occurred and appreciate your understanding.
We have been in touch with you to clarify the situation, and we’ll make sure to improve our communication going forward. If you have any further questions or concerns, please feel free to contact us directly.
Many thanks,
Lydia
Good first impesion to deal with but poor delivery
Wrong mertirals which has held up my job costing me time and money and the driver who delivered them turned up in a mood and dropped a stack on celtex all over ny customers driveway which has broke the edges of the boards.
I have never given a bad review before
28 octobre 2025
Réponse de Building Materials Nationwide
Hello Kieron,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us and that you appreciated the flexibility with your delivery. It’s always our goal to make the ordering process as smooth and convenient as possible for our customers.
If you ever need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again soon!
Many thanks,
Lydia
This company has excellent customer…
This company has excellent customer service.
Guy and Stacey are exceptional and nothing is a problem.
The prices are good and I highly recommend this company for any construction needs.
31 octobre 2025
Réponse de Building Materials Nationwide
Hello Jackie,
Thank you so much for your fantastic feedback! We're delighted to hear that you had such a positive experience with our team, and we'll be sure to pass on your kind words to Guy and Stacey, they’ll be thrilled! We strive to provide excellent customer service and are so happy it made an impact.
We’re also glad to hear you were happy with our prices and products. Your recommendation means the world to us, and we look forward to assisting you with any future construction needs!
Many thanks,
Lydia
I have put my trust into this company…
I have put my trust into this company and Will Patounas in particular.
Never once have I been let down, had materials when i need them and on time.
Would highly recommend
30 octobre 2025
Avis spontané
Réponse de Building Materials Nationwide
Hello Jason,
Thank you so much for your trust and recommendation! We're delighted to hear you've consistently had a great experience with us. We'll be sure to pass your kind words on to Will, he’ll really appreciate them and we look forward to assisting you again in the future!
Many thanks,
Lydia
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.