JJ Roofing and Sterlingbuild have been absolutely fantastic throughout my house renovation. After a contractor damaged and lost several parts while installing two roof-light windows, Elena and... Voir plus
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Lisez les avis des autres
Ordered 40 coping stones, 4 weeks later still no sign of delivery. Not once has anyone from JJ roofing contacted to confirm any details of order or delivery. I have called 5 times. Initially told w... Voir plus
L'entreprise a répondu
Have order twice online re shingles. Delivery was very prompt to the north, really quite impressive. Pre order I spoke with them and they responded quickly. Very impressive company and website. I am.q... Voir plus
L'entreprise a répondu
Had 2 recent roof tile orders from JJ. Quick, easy, competitive prices including delivery costs Staff are profesdional, polite and responsive and your not sat in a queue for ages waiting to speak t... Voir plus
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À propos de l'entreprise
À propos de JJ Roofing Supplies
Écrit par l'entreprise
Welcome to JJ Roofing Supplies TrustPilot page. Here you will find review from customers who have purchase from jjroofingsupplies.co.uk.
We have specialised in Roofing Supplies for over 27 years. Buy online, call 0333 700 11 11 or email sales@jjroofing.co.uk and speak to one of our experts today.
Our goal is to supply all of our customers, large and small, with reliability and security in their living spaces.
We do this by offering quality products made from the highest quality materials at outstanding value for money.
As one of the leading suppliers of quality roofing supplies, we have built our company and reputation on trust: We use trusted suppliers from all around the world. Our customers trust us to provide the highest quality products at the lowest prices. We trust our employees who have the knowledge, understanding and expertise to help & support you where necessary.
So put your trust in JJ Roofing Supplies...
IF IT’S ON THE ROOF, WE STOCK IT.
JJ Roofing Supplies. If It's On The Roof We Stock It!
Écrit par l'entreprise
- Huge range of stocked products
- We have thousands of roofing materials stocked and have everything you need for your roof including roof windows, tiles, slates, lead flashing, timber, guttering and more.
- Fast Nationwide UK Delivery
- We offer next day delivery nationwide delivery. FREE DELIVERY on Roof Windows and Accessories on orders over £50 (Exclusions apply). For more information visit: https://www.jjroofingsupplies.co.uk/delivery/
- 100% Safe and Secure
- JJ Roofing Supplies is registered and assured with SagePay and uses a secured SSL payment system.
- Customer Care and Support
- We are dedicated to providing the highest standards of care during and after your purchase. Whatever the issue or question - we aim to assist clearly and promptly. To speak to a customer service assistant please call 0333 7000 11 11.
Fast free nationwide delivery
Fast free deliveries for orders over £50*
There are no shipping costs and you will receive your items within 5 days of placing your order on stocked items. For more information please visit: https://www.jjroofingsupplies.co.uk/delivery
Coordonnées de contact
Unit 6, Riverside Industrial Estate, AL2 1DT, St Albans, Royaume-Uni
- 0333 700 11 11
- web.sales@jjroofing.co.uk
- www.jjroofingsupplies.co.uk
4,2
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent communication great product…
Excellent communication great product would recommend
22 juillet 2026
Excellent customer service very helpful…
Excellent customer service very helpful and knowledgeable of products,would definitely use again,quality products sold
6 août 2026
Avis spontané
Réponse de JJ Roofing Supplies
Dear Hubert,
Thank you for your 5-star review!
We're delighted to hear that you found our customer service helpful and knowledgeable, and that you were pleased with the quality of our products.
Your feedback is invaluable to us, and we're thrilled that you would choose to use us again. We look forward to serving you in the future!
dale put aside for me dark grey coping…
dale put aside for me dark grey coping stones
3 août 2026
Avis spontané
Réponse de JJ Roofing Supplies
Dear Simon,
Thank you for your 5-star review!
We're delighted to hear that Dale was able to help by putting aside the dark grey coping stones for you. Providing helpful, reliable service and making sure our customers get the products they need is always our priority.
We really appreciate your feedback and your business. Thank you for choosing JJ Roofing, and we look forward to helping you again in the future!
Very good service online
I used to shop at Brent x
This time went in whasapp got the quote for a full roof on email
Paid and delivery was on time
All good
17 juillet 2026
Avis spontané
Réponse de JJ Roofing Supplies
Dear Alex,
Thank you for your 5-star review!
We're delighted to hear that you found our online service easy and convenient. It's great to know that receiving your quote via WhatsApp and email made the process straightforward, and that your full roof order was delivered on time.
We appreciate your continued support and are pleased that everything went smoothly from quotation through to delivery.
Thank you for choosing JJ Roofing. We look forward to helping you again with your future roofing projects!
Jemie is very helpful individual person
Jemie is very prompt and well experienced professional individual, my company always buy skylight windows from JJ Roofing.
We never had any problems with them professionally.
There products are good quality material, Delivery on time and reliable
6 août 2026
Avis spontané
Réponse de JJ Roofing Supplies
Dear Habib,
Thank you for your fantastic 5-star review!
We greatly appreciate your continued trust in JJ Roofing and are delighted to hear that your company consistently chooses us for skylight windows.
It's wonderful to know that Jamie has provided prompt, professional, and knowledgeable service, and that you've been pleased with both the quality of our products and the reliability of our deliveries. We pride ourselves on delivering excellent customer service and dependable products, so your feedback means a lot to the entire team.
Thank you again for your valued business and recommendation. We look forward to continuing to support your projects for many years to come.
Réponse de JJ Roofing Supplies
Dear Customer,
Thank you for your 5-star review! We're delighted to hear that you were pleased with the service, had a good delivery experience, and are happy with the product. Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
**JJ Roofing are the best!**
JJ Roofing and Sterlingbuild have been absolutely fantastic throughout my house renovation.
After a contractor damaged and lost several parts while installing two roof-light windows, Elena and Helen went above and beyond to help me put everything right. They contacted suppliers, identified and sourced the correct parts, sent helpful diagrams and responded incredibly quickly - usually within 24 hours.
Everything I’ve ordered has been dispatched promptly, and when there was a delivery issue, they sorted it out immediately and without any fuss.
Elena and Helen are consistently kind, responsive and genuinely helpful. Nothing is ever too much trouble. JJ Roofing will always be my first choice for anything roofing- or window-related - I can’t recommend them highly enough!
3 août 2026
Avis spontané
Réponse de JJ Roofing Supplies
Dear Emma,
Thank you so much for your incredible 5-star review!
We're truly grateful for your kind words and for taking the time to share your experience. It was our pleasure to help resolve the issues caused during your roof-light window installation, and we're delighted that Elena and Helen were able to provide the support, guidance and quick responses you needed throughout your renovation.
Customer service is at the heart of what we do, so it's wonderful to hear that our efforts to source the correct parts, provide technical assistance and resolve the delivery issue made a positive difference. We'll be sure to pass your lovely feedback on to both Elena and Helen, who will be thrilled to hear it.
Thank you again for choosing JJ Roofing and Sterlingbuild, and we look forward to helping you with any future roofing, roof window or building projects.
Réponse de JJ Roofing Supplies
Dear Simon,
Thank you for your wonderful 5-star review. We greatly appreciate your feedback and are pleased to know that we met your expectations. We value your business and look forward to serving you again in the future.
JJ Roofing Supplies
Have order twice online re shingles
Have order twice online re shingles. Delivery was very prompt to the north, really quite impressive. Pre order I spoke with them and they responded quickly. Very impressive company and website. I am.quite a sceptical person so a glowing review like this should carry some weight. Thanks
15 juillet 2026
Réponse de JJ Roofing Supplies
Dear Paul,
Thank you for your wonderful 5-star review. We greatly appreciate your feedback and are pleased to know that we met your expectations. We value your business and look forward to serving you again in the future.
JJ Roofing Supplies
Réponse de JJ Roofing Supplies
Dear Mr Mcandrew
Thank you for your wonderful review. We greatly appreciate your feedback and are pleased to know that we met your expectations. We value your business and look forward to serving you again in the future.
JJ Roofing Supplies
Ordered 40 coping stones
Ordered 40 coping stones, 4 weeks later still no sign of delivery. Not once has anyone from JJ roofing contacted to confirm any details of order or delivery. I have called 5 times. Initially told would be 1-2 weeks for delivery. Come on JJ roofing, this service is not good enough. I have an extensive home renovation project where i have been ordering many items from a wide range of suppliers. This is hands down the worst experience.
20 juillet 2026
Avis spontané
Réponse de JJ Roofing Supplies
Dear Saad,
Thank you for sharing your feedback.
We're sorry to hear that your order took longer than expected. We understand how important reliable lead times and communication are, particularly when managing a larger renovation project.
To provide the fastest possible turnaround, coping stones are manufactured and delivered directly by our supplier. As these products are made to order, lead times are dependent on factors such as production schedules, quality control processes, and transport availability. For this reason, all delivery timeframes provided are estimated guidelines rather than guaranteed dates.
Your comments regarding delivery expectations and communication have been noted and shared with the relevant team for review. We appreciate you bringing this to our attention and regret that your experience has not met your expectations.
Orders & delivered without a hitch
Orders & delivered without a hitch ! Exactly what I needed
26 juin 2026
Réponse de JJ Roofing Supplies
Dear Mick,
Thank you for your wonderful 5-star review. We greatly appreciate your feedback and are pleased to know that we met your expectations. We value your business and look forward to serving you again in the future.
JJ Roofing Supplies
3 x to get correct delivery
Ordered loft ladders wrong ones delivered returned, then sent wrong ones again took 3 times to deliver the correct ones.
Customer service was good and replied, looks like a internal coding error but ment I had to order stock elsewhere as I ran pit of time .
28 juin 2026
Réponse de JJ Roofing Supplies
Dear Richard,
Thank you for your feedback and we sincerely apologise for the issues experienced with your order.
Whilst we're pleased our customer service team was able to respond promptly and keep communication open throughout, we fully appreciate the operational impact this had on your project timeline as a result of the internal product coding error.
Thank you for highlighting the issue and for acknowledging the support provided by our team despite the inconvenience caused. Your feedback is invaluable in helping us improve our service.
Overall very satisfied
Prices reasonable, Customer service was brilliant very helpful and delivery was fast
21 juin 2026
Réponse de JJ Roofing Supplies
Dear Neil,
Thank you for your wonderful 5-star review. We greatly appreciate your feedback and are pleased to know that we met your expectations. We value your business and look forward to serving you again in the future.
JJ Roofing Supplies
placed the order on-line got a…
placed the order on-line got a conformation with in minutes, say when I would get. Delivery came on a pallet so no damage excellent
23 juin 2026
Réponse de JJ Roofing Supplies
Dear James,
Thank you for your wonderful 5-star review. We greatly appreciate your feedback and are pleased to know that we met your expectations. We value your business and look forward to serving you again in the future.
JJ Roofing Supplies
Réponse de JJ Roofing Supplies
Dear Tom,
Thank you for your 5-stars!
We are thrilled to hear that your order arrived quickly and that you found our prices competitive. We appreciate your feedback and look forward to serving you again in the future.
Rip off
Do not buy from this company....why pay a middle man,try buy direct.....watch out for returns charges....you'll be very disappointed like i was! Ps delivery time is crap.
7 juin 2026
Réponse de JJ Roofing Supplies
Dear Steve,
We’re sorry to hear about your experience and would like to offer some further context.
Your order was delivered within the estimated timeframe of 7–10 working days stated on our website at the time of ordering, and we aim to be as transparent as possible about delivery expectations at the point of purchase.
Regarding your return, as an authorised retailer we follow the manufacturer’s (Velux) returns policy. After contacting Velux directly, you were correctly advised to arrange the return through us, which is standard procedure. We then outlined the applicable return terms, including any associated charges, in line with the manufacturer’s guidelines. We understand these terms were not what you had hoped for, but they are set externally and applied consistently.
We always strive to provide clear information before and after purchase, and our team is on hand to help customers make informed decisions. We’re sorry that on this occasion your expectations were not met.
If you would like to discuss this further, please feel free to contact us directly and we’ll do our best to assist.
JJ Roofing Supplies
Réponse de JJ Roofing Supplies
Dear Marcin
Thank you for your 5-stars!
We are delighted to hear that your order arrived quickly, and was supplied with very good customer service - this is the standard we always strive towards!
Thank you for choosing JJ Roofing Supplies.
Items as described
Items as described, arrived promptly and properly packaged. Literally "as it says on the tin". Good job!
28 mai 2026
Réponse de JJ Roofing Supplies
Dear Customer
Thank you for your wonderful feedback!
We're really glad to hear everything arrived promptly and exactly as expected. “As it says on the tin” is exactly what we aim for.
We appreciate your support and hope to serve you again soon!
JJRS
great product delivered promptly
31 mai 2026
Réponse de JJ Roofing Supplies
Dear Ellie-May,
Thank you for your 5-stars!
We are very pleased to hear that you are happy with the products, and that they arrived swiftly.
Thank you for choosing JJ Roofing Supplies.
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