Stuff arrived quicker than expected although it came a day before the estimated date,which could have caused a problem if no one had been in. The pallet delivery driver was very good with an awkward d... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Absolutely brilliant service. Jamie Fenech was really informative and helpful when I was choosing the roof tiles, making sure I had everything I needed. The finished job looks great and I’m really p... Voir plus
L'entreprise a répondu
Whilst I appreciate clay ridges can vary slightly the ones I ordered were not the same coluur match and several the angle was different as well. Now in place you can see the colour variation as they w... Voir plus
L'entreprise a répondu
Very impressed with JJ Roofing. I needed a Fakro roof window part urgently and some suppliers were estimating as much as 15-20 working days delivery. JJ Roofing estimated 3 - 5 days but in reality thi... Voir plus
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À propos de l'entreprise
À propos de JJ Roofing Supplies
Écrit par l'entreprise
Welcome to JJ Roofing Supplies TrustPilot page. Here you will find review from customers who have purchase from jjroofingsupplies.co.uk.
We have specialised in Roofing Supplies for over 27 years. Buy online, call 0333 700 11 11 or email sales@jjroofing.co.uk and speak to one of our experts today.
Our goal is to supply all of our customers, large and small, with reliability and security in their living spaces.
We do this by offering quality products made from the highest quality materials at outstanding value for money.
As one of the leading suppliers of quality roofing supplies, we have built our company and reputation on trust: We use trusted suppliers from all around the world. Our customers trust us to provide the highest quality products at the lowest prices. We trust our employees who have the knowledge, understanding and expertise to help & support you where necessary.
So put your trust in JJ Roofing Supplies...
IF IT’S ON THE ROOF, WE STOCK IT.
JJ Roofing Supplies. If It's On The Roof We Stock It!
Écrit par l'entreprise
- Huge range of stocked products
- We have thousands of roofing materials stocked and have everything you need for your roof including roof windows, tiles, slates, lead flashing, timber, guttering and more.
- Fast Nationwide UK Delivery
- We offer next day delivery nationwide delivery. FREE DELIVERY on Roof Windows and Accessories on orders over £50 (Exclusions apply). For more information visit: https://www.jjroofingsupplies.co.uk/delivery/
- 100% Safe and Secure
- JJ Roofing Supplies is registered and assured with SagePay and uses a secured SSL payment system.
- Customer Care and Support
- We are dedicated to providing the highest standards of care during and after your purchase. Whatever the issue or question - we aim to assist clearly and promptly. To speak to a customer service assistant please call 0333 7000 11 11.
Fast free nationwide delivery
Fast free deliveries for orders over £50*
There are no shipping costs and you will receive your items within 5 days of placing your order on stocked items. For more information please visit: https://www.jjroofingsupplies.co.uk/delivery
Coordonnées de contact
Unit 6, Riverside Industrial Estate, AL2 1DT, St Albans, Royaume-Uni
- 0333 700 11 11
- web.sales@jjroofing.co.uk
- www.jjroofingsupplies.co.uk
4,3
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de JJ Roofing Supplies
Dear Mr Mcandrew
Thank you for your wonderful review. We greatly appreciate your feedback and are pleased to know that we met your expectations. We value your business and look forward to serving you again in the future.
JJ Roofing Supplies
Ordered 40 coping stones
Ordered 40 coping stones, 4 weeks later still no sign of delivery. Not once has anyone from JJ roofing contacted to confirm any details of order or delivery. I have called 5 times. Initially told would be 1-2 weeks for delivery. Come on JJ roofing, this service is not good enough. I have an extensive home renovation project where i have been ordering many items from a wide range of suppliers. This is hands down the worst experience.
20 juillet 2026
Avis spontané
Réponse de JJ Roofing Supplies
Dear Saad,
Thank you for sharing your feedback.
We're sorry to hear that your order took longer than expected. We understand how important reliable lead times and communication are, particularly when managing a larger renovation project.
To provide the fastest possible turnaround, coping stones are manufactured and delivered directly by our supplier. As these products are made to order, lead times are dependent on factors such as production schedules, quality control processes, and transport availability. For this reason, all delivery timeframes provided are estimated guidelines rather than guaranteed dates.
Your comments regarding delivery expectations and communication have been noted and shared with the relevant team for review. We appreciate you bringing this to our attention and regret that your experience has not met your expectations.
Orders & delivered without a hitch
Orders & delivered without a hitch ! Exactly what I needed
26 juin 2026
Réponse de JJ Roofing Supplies
Dear Mick,
Thank you for your wonderful 5-star review. We greatly appreciate your feedback and are pleased to know that we met your expectations. We value your business and look forward to serving you again in the future.
JJ Roofing Supplies
3 x to get correct delivery
Ordered loft ladders wrong ones delivered returned, then sent wrong ones again took 3 times to deliver the correct ones.
Customer service was good and replied, looks like a internal coding error but ment I had to order stock elsewhere as I ran pit of time .
28 juin 2026
Réponse de JJ Roofing Supplies
Dear Richard,
Thank you for your feedback and we sincerely apologise for the issues experienced with your order.
Whilst we're pleased our customer service team was able to respond promptly and keep communication open throughout, we fully appreciate the operational impact this had on your project timeline as a result of the internal product coding error.
Thank you for highlighting the issue and for acknowledging the support provided by our team despite the inconvenience caused. Your feedback is invaluable in helping us improve our service.
Overall very satisfied
Prices reasonable, Customer service was brilliant very helpful and delivery was fast
21 juin 2026
Réponse de JJ Roofing Supplies
Dear Neil,
Thank you for your wonderful 5-star review. We greatly appreciate your feedback and are pleased to know that we met your expectations. We value your business and look forward to serving you again in the future.
JJ Roofing Supplies
placed the order on-line got a…
placed the order on-line got a conformation with in minutes, say when I would get. Delivery came on a pallet so no damage excellent
23 juin 2026
Réponse de JJ Roofing Supplies
Dear James,
Thank you for your wonderful 5-star review. We greatly appreciate your feedback and are pleased to know that we met your expectations. We value your business and look forward to serving you again in the future.
JJ Roofing Supplies
Réponse de JJ Roofing Supplies
Dear Tom,
Thank you for your 5-stars!
We are thrilled to hear that your order arrived quickly and that you found our prices competitive. We appreciate your feedback and look forward to serving you again in the future.
Rip off
Do not buy from this company....why pay a middle man,try buy direct.....watch out for returns charges....you'll be very disappointed like i was! Ps delivery time is crap.
7 juin 2026
Réponse de JJ Roofing Supplies
Dear Steve,
We’re sorry to hear about your experience and would like to offer some further context.
Your order was delivered within the estimated timeframe of 7–10 working days stated on our website at the time of ordering, and we aim to be as transparent as possible about delivery expectations at the point of purchase.
Regarding your return, as an authorised retailer we follow the manufacturer’s (Velux) returns policy. After contacting Velux directly, you were correctly advised to arrange the return through us, which is standard procedure. We then outlined the applicable return terms, including any associated charges, in line with the manufacturer’s guidelines. We understand these terms were not what you had hoped for, but they are set externally and applied consistently.
We always strive to provide clear information before and after purchase, and our team is on hand to help customers make informed decisions. We’re sorry that on this occasion your expectations were not met.
If you would like to discuss this further, please feel free to contact us directly and we’ll do our best to assist.
JJ Roofing Supplies
Réponse de JJ Roofing Supplies
Dear Marcin
Thank you for your 5-stars!
We are delighted to hear that your order arrived quickly, and was supplied with very good customer service - this is the standard we always strive towards!
Thank you for choosing JJ Roofing Supplies.
Items as described
Items as described, arrived promptly and properly packaged. Literally "as it says on the tin". Good job!
28 mai 2026
Réponse de JJ Roofing Supplies
Dear Customer
Thank you for your wonderful feedback!
We're really glad to hear everything arrived promptly and exactly as expected. “As it says on the tin” is exactly what we aim for.
We appreciate your support and hope to serve you again soon!
JJRS
great product delivered promptly
31 mai 2026
Réponse de JJ Roofing Supplies
Dear Ellie-May,
Thank you for your 5-stars!
We are very pleased to hear that you are happy with the products, and that they arrived swiftly.
Thank you for choosing JJ Roofing Supplies.
Had 2 recent roof tile orders from JJ
Had 2 recent roof tile orders from JJ. Quick, easy, competitive prices including delivery costs
Staff are profesdional, polite and responsive and your not sat in a queue for ages waiting to speak to someone. Made a real change to speak to a person rather than a chatbot👍
22 juin 2026
Avis spontané
Réponse de JJ Roofing Supplies
Dear Stephen,
We’re really pleased to hear that your recent tile orders were quick and easy, and that you found our pricing competitive.
It’s especially good to know the team made a positive impression, we’ll always aim to be responsive, professional, and ready to help when you need us.
And we couldn’t agree more - nothing beats speaking to a real person!
We appreciate your support and look forward to helping you again soon.
Really helpful and friendly service
Really helpful and friendly service. I reached out to JJ Roofing several times to discuss a Velux order, and the team couldn’t have been more helpful. They were always happy to answer my questions and made the whole process straightforward. Their pricing was also very competitive. Highly recommended – 5 stars!
22 mai 2026
Avis spontané
Réponse de JJ Roofing Supplies
Dear Rikki,
Thank you for your wonderful feedback!
We’re delighted to hear that our team was able to support you throughout your Velux order and make the process smooth and straightforward. Providing helpful advice and friendly service is always our priority, so it’s great to know we delivered on that for you.
We really appreciate your recommendation and look forward to helping you again in the future!
Excellent service
Excellent service. Called to make order and was dispatched immediately and to pallet courier all the way to client location on The Isle of Wight.
23 juin 2026
Avis spontané
Réponse de JJ Roofing Supplies
Dear Mrs H Clark
Thank you for your wonderful review.
We are overjoyed to hear of your experience, and are delighted to have provided an excellent service.
Thank you for choosing JJ Roofing Supplies.
Good quality product arrived on time
Package arrived on time and found it difficult to find a quality product elsewhere, especially in white.
1 juin 2026
Réponse de JJ Roofing Supplies
Hi Matt,
Thank you so much for your 5-star review!
We're delighted to hear that your package arrived on time and that you were able to find the quality product you were looking for.
We really appreciate your feedback and are glad we could meet your expectations. We hope to serve you again soon!
Great customer service.
The ordering process was easy, the product rage great, and prices competitive, but when the delivery by a 3rd party went awry, JJ Roofing Supplies, couldn't do enough to rectify the issue. Great service, friendly people and a phone number that got answered, every time I called. Needless to say, I'm a happy customer.
16 juin 2026
Avis spontané
Réponse de JJ Roofing Supplies
Dear James,
Thank you for your 5-Stars!
We're delighted to hear that we provided a great service, and were able to help rectify any issues.
Thank you for choosing JJ Roofing Supplies.
JJ's offered the best 'delivered' price…
JJ's offered the best 'delivered' price on an order for Tapco tiles by quite some margin.
Delivery received within about 5 days of placing the Internet order, so excellent service all round.
30 mai 2026
Réponse de JJ Roofing Supplies
Dear Mr Rolando,
Thank you for your great feedback!
We’re delighted to hear that you found our pricing competitive and that your Tapco tile order arrived quickly. It’s great to know everything ran smoothly from order to delivery.
We appreciate you choosing JJ Roofing Supplies and hope to support you again on your next project!
I got what I wanted and any questions…
I got what I wanted and any questions were answered quickly with a friendly manner
17 avril 2026
Avis spontané
Réponse de JJ Roofing Supplies
Dear Robert,
Thank you for your 5-stars!
We are really pleased to have assisted in a quick and friendly manner.
Thank you for choosing JJ Roofing Supplies.
Zakari was brilliant!
Zakari was brilliant!
Really easy to place orders with
very friendly.
Good service!!!
9 juin 2026
Avis spontané
Réponse de JJ Roofing Supplies
Dear Stefan,
Thank you for your wonderful review!
We are really pleased to have provided a good, friendly and easy service. Zak will be especially delighted to know his support made a difference.
Thank you for choosing JJ Roofing Supplies.
The worst company i have ever dealt…
The worst company i have ever dealt with
Ordered two with dow and after two weeks no sign of them and nobody had any clue
After requesting full refund, it twooks 1 amd half week to get the refund
Bad experience
20 mai 2026
Avis spontané
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