Caferouge Avis 

Went to our local Chester restaurant for lunch as my wife had a 50% off mains voucher. On arrival we asked them to check the validation of the voucher before we ordered and all seemed ok.
Our food and overpriced drinks were good, however on bill payment their scanner couldn't read the printed voucher code and not being of the smartphone generation we were unable to instantly produce another voucher. No assistance or compromise was offered by the duty manager who told us Cafe Rouge would sack her if she even tried! Consequently we paid nearly £60.oo for 2 mains and 2 drinks on a Saturday afternoon shopping visit in our own town.
We'd previously enjoyed several visits to Cafe Rouge Chester, no more! A company who sack staff for good customer service is not a company I want to spend my money with.

Went to the one in Sheffield City Centre last night. Rubbish food small portions staff who really look like they don't want to be there and the drink prices are ridiculous. Cost us just over £60 for 2 mains and 2 drinks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Visited Cafe Rouge in Chapelfield yesterday afternoon and what an improvement!
Good service good food and good presentation! Had two bad experiences previously but this was a 100% better experience!

BULL RING. BIRMINGHAM
Having booked a table 2 days previously we were seated next to the bar. Nobody came to take our drinks order for 20 minutes. The three drinks took 10 minutes to arrive. Whilst we were waiting for our meals, which took one hour from when we first entered the café the two bar staff in front of us were continually acting like buffoons like a comedy act out of faulty towers. In my opinion this behaviour was totally unprofessional and was in full view of all the customers. Then the duty manager suddenly started shouting and clapping because some lift had been mended and she announced it to all the customers that the staff wouldn’t have to now walk up and down the stairs with food.She told us all “ it saved our lives”
After 45 minutes of watching this behaviour my husband and I complained to the duty manager about the antics of the two members of staff. She was defensive and condescending and escalated the issue. When the food arrived it was tepid and the portions were very small and plates cold. We were upset by this whole experience, their unprofessionalism and Staff acting like silly school kids and the standard that the food arrived in. So we paid for our drinks and left. Horrid experience Unacceptable.

very good service, Diane and manager Leanne were brilliant at our Christmas meal 16th Dec18. Thankyou

Recently I went for dinner at Cafe Rouge in Salisbury. I had a three course meal and all of it was delicious, except from my chips being cold! The staff members were lovely and always nearby when we were ready to order.
Will definitely be visiting again!

I visited Cafe Rouge Greenwich this last Wednesday-Thursday. I wish to commend your staff member Charlotte for her help - I was not feeling well after travel and had problems with my leg. I think Charlotte perceived that i was unwell and was most gracious and helpful.

Your food - I had the hake at dinner and superb scrambled eggs at breakfast - was excellent. I would happily return.

Best wishes,
John Bartlett

I'm a regular customer in Cafe rouge and each time I got served by Raj he serve it in a good and fast way. I have been there this morning too. His service was excellent and the food was really nice. I will for sure go back again and take my friends with me. I'm sure the're gonna like it and I think Raj is best waiter there.

This review is for original Cafe Rouge dot com. Went in for a meal and a drink in the evening. Although it was quite busy so patiently waited for 15 mins for a table. However, even when some people left and there were empty tables, was not offered a table for another 15 mins and ignored by the staff. Then had to go to the reception and yell at him about the staff behaviour and he apologised and immediately allocated a table. Then the staff came and apologised. Staff asked if I was ordering meal using any voucher code behaving as if customers can not afford their food and asked for any voucher codes to be used for payment. Overall although food is good, staff and service needs a lot of improvement. If you don’t treat your customers well, they will not come back again.

Had lunch at Cafe Rouge Chelmsford and was very disappointed. We were immediately told there would be a half-hour wait, which was good, and we decided to stay. We shared the crab starter, which was fine except for the bread with it which was obviously very stale. The real problem was with the mains. My fillet steak was definitely not fillet steak . It looked like rump, had a lot of sinew and gristle through the middle. It was happily replaced, but even then the quality of the steak was not good. My husband's duck was good but came without the vegetables to go with it. They took ten minutes to come and were cold. They kindly refunded the steak, but it was not the quality we expected.

BULL RING - BIRMINGHAM: Big thank you to Sandro and the team for super hospitality, great meal and lovely atmosphere. Hope to see you again the in the future.
C. Vella / D. Phillips

Visited cafe rouge on a Saturday afternoon in york, with one other guest! Staff seemed to be flitting about, customers seemed to be waiting for service. We sat there for a while before been given menu,s, then another 10 minutes before been asked for drinks order, our waitress had a very sour miserable face! We eventually place our order. We had mushrooms on sour dough toast to start, they were cold, sent them back, second set was tepid when it arrived, only ate it because we were very hungry! We had been in the resturant nearly an hour by this point! The starter was taken off the bill and we were given two sets of complimentary drinks! Our main course was lovely! All in all the service is very slow and our waitress looked very put out! Don,t go if you are short on time! Very disappointed as we love coming here!

Would like to Thank Gina and Ellen at the Cheshire Oaks branch for making dinner for 5 kids as relaxing as they did. They really went out of thier way and was very considerate of keeping the kids entertained.

Lovely meal and experience.

Steve

Have been twice to branch in Bury st Edmunds on the first occasion at 8 45pm he started to take all the plants off the tables and put the shades down and generally clearing up he also took the plant of our table while we were eating without a word said, we felt as if he wanted us to go so he could finish clearing up Second occasion at 7 30 pm he started to do the same thing so I think it must be a regular routine for him. I think upermost thing in his mind is not customer service but getting home as early as he can. shame the rest of the staff are very nice.

My wife, children and I arrived at around 11.45 to Hampstead. We asked for a table of four and the rude hostess made a fuss as we had not reserved. This was astonishing as the restaurant, while busy was not full and at no stage neared capacity during our visit.

We were seated next to a toilet. And I mean right next to one. The smell was awful and we asked to be moved after a while. I do not understand why there is a table there and the manager of this location should be informed it is not acceptable.

After somewhat of a fuss we were moved and we were seated. We ordered and were largely ignored for some 45 minutes until we enquired as to how long more the food might be as the children were hungry.

The food began to arrive shortly there after.

Firstly please inform your chef that for children they should not add any salt to fries. A little salt may have been okay but this was shocking. The amount of salt was amazing.

For the kids we ordered

Bangers and mash. this could not be eaten. The mash was cold and tasted like smash with some dried herbs put into it. The bangers were cheap and clearly microwaved. They were awful.

Cheese burger and chips.

I have already addressed the salt issue. They burger was a frozen cheap burger which my daughter refused to eat. I tasted it and frankly I have had much better at music festivals. It was awful. It was cheap, just cheap.

I ordered myself a chicken baguette. It was an undercooked from frozen Demi baggage with a little mayo, some sad salad and rubber chicken which was clearly cooked previously and heated back up. It was frankly foul.

My wife ordered the mushroom pancake. It was dreadful. Burnt to a crisp and not eatable. I have no idea how it left the kitchen.

All of the food was awful.

We asked for the bill and it was given to us and we paid. At no stage did anyone ask us why we had not eaten our food, if everything was alright etc. It was a truly awful dining experience.

All together it was around 40 pounds. Now I don't mind what I pay for food so long as it is good, however the quality of the food, mixed with the poor service, made this shocking.

I am appalled as to how you have allowed one of your locations become so poor.

Westwood cross - staff were very good and prompt but the food was awful. My salad was less than average and my partners baguette was just bland and runny.

Usually whenever my family come up to Sheffield (from starting uni in 2013) I have always enjoyed Café rouge - the atmosphere, the food and the staff have always been great. After a trip to them today however, I can say for definite that I won't be going again. The lack of professionalism, poor quality food and lack of apology really did ruin a family birthday outing. I had noticed the last time I went that although the food seemed to continually go up in price that it wasn't really improving in quality, and we all left this time feeling very underwhelmed with the food itself. However, the main issue was something that had happened between the manager and a member of behind the bar staff who proceeded to take his anger out on the dishes and slammed them around all while we were trying to eat and chat relaxed (doesn't help that there is no door for the kitchen). The restaurant was not busy at all, yet it felt like they were all as stressed as though it was. It got to the point where my mum had to say something and the response we had from the waitress was 'well you see if it was busy you wouldn't really hear it' as though nothing had happened and didnt even apologise to us explicitly; despite the fact the staff member was much louder than anyone else and practically smirked at us while he did it. The manager seemed like he wanted nothing to do with it and made no attempt to come over and talk to us or even tell us he was going to sort out things with the angry member of staff. I'd never felt so poorly handled as a customer who's worked in customer service since being 15 - considering the £104 bill with 25% discount - and that my family had come for a nice relaxing meal and we had to go have a coffee in Costa we felt so uncomfortable. Poor management at the most basic level and I felt sorry for the waitress trying her best to feedback to us whilst also trying to politely ask the member of staff to not be so noisy who was not having any of it. Ridiculous.

Nice place. One of our photographers who made a shooting there really liked the atmosphere.

I cannot recommend Andrew (the manager) and his team more highly. As a family (9 of us) we eat here regularly simply because of the service and consideration from the staff. We all feel so welcome including the 2 young children in our party.

Food is also fabulous!