Caferouge Avis 

The poached eggs we all received were hard boiled. Mushrooms were lukewarm. Check your eggs before you eat!

The waiter did not ask if everything was ok.

We couldn’t complain because we communicate in BSL (sign language) so we had to put up with the eggs we were given.

We won’t be eating here again.

On 18th December, I bought Afternoon Tea gift vouchers for my Son and his Wife for Christmas to use in Westbourne, Poole. When they tried to use them, it had actually closed. When I looked online a local newspaper had reported that there had been a sign on the door saying it was closing on 17th December! How comes it was still listed on the Cafe Rouge website on the 18th with no notification of its closure.
I have tried contacting them via their website and Facebook to get a refund but no reply - disgraceful.

Had a great breakfast Cafe Rouge Henley today . Served by Fatima who was cheerful , friendly and attentive . Brilliant customer service and the cooked breakfast was fabulous !

It was awful and way overpriced for the lack of quality. The porridge was like wall paste and in a tiny pot for £6.50!

We went to Victoria & was served by Arsenius. He went out of his way to ensure we had a wonderful dining experience.
We highly recommend Arsenius & thank him for ensuring we had a memorable experience.

I politely tried to book a table for two at 1 pm with a dog friendly outside table. The man put the phone down on me. Needless to say my friend and I will book elsewhere where they are human -friendly as well as dog friendly. This was the Westbourne Cafe Rouge.

My wife and I had the Beef Bourgignon at Cafe Rouge, Bluewater this lunchtime. £18.35 per person. A rip off. Served in a bowl. Tasty enough but hardly any beef. If there was 40 grammes of beef in mine, I would have been lucky. Nearly all gravy, mushrooms and mashed potato. Not the Server’s fault of course but I told him it was far too small a portion. Never again. Management there needs changing.

Slow Service and COLD food!!

Treated our family to a meal out today during a trip to Gunwharf Quays, Portsmouth. From a huge choice of eating establishments, we chose Cafe Rouge based on previous great experiences, a good drinks selection and a varied menu.

Sadly, the restaurant appeared to be poorly run, the manager seemed stressed and unable to cope. The waiting staff in our area were lovely, but with a lacking in management, the service was appalling. Despite one large party, there were only a handful of other tables, yet drinks were being prepared and left on the bar for ages before being taken out, dirty, vacant tables were not being cleared and food service was slow.

When we did finally receive our food – (2 x 5 minute steaks and a steak baguette) it was completely cold. The garlic butter on
top of the steaks had half melted and conjealed, the chips were luke warm and the meat pale looking and cold – totally unappealing. Costing £45 for these 3 dishes along, we were not prepared to pay for such sub standard food.

We raised our dissatisfaction and were given the suggestion to take it away and ‘try again’ at which point we said this was unacceptable. The manager then came and without much discussion or apology, (other than to disagree with my suggestion that it must have been left sitting in the kitchen waiting to be brought out) removed the food, removed the cost as a ‘manager’s discount’ Leaving us with a bill for our (over priced drinks and starter).

Based on this experience, and the competition in the area, as well as the reduction on disposable income I feel its unlikely we will ever come back to a Cafe Rouge again.

Well where do I start. Bluewater. Sat down for afternoon tea. Waited 30mins before my husband actually asked could we have a drink. Then we had afternoon tea. If that is what it was 17.99 each. Two toasted sandwiches. Yes No delicate small no crust sandwiches. One scone each with some cream and jam along with 3 small teacakes. Very much like the small packet cakes from Asda. Dry as a bone. Very short staff. Not one person asked us if everything was OK. I had to go to the bar to ask for a cup of tea as no drink was provided. Very poor .indeed This was a birthday gift from my friend to me. Very disappointed and ashamed to have to tell her how bad it really was. We go Portsmouth cafe rouge and it is so much better. Staff are present and food is nice. Bluewater was a big disappointment .

Grumpy waiter, salad with Sirlion steak non existent, no veg or salad with chicken and fries, menu pricing misleading, Sirlion £5 more on set menu, but written in exceeding small writing which non of the party noticed . Best part of the meal was the small desserts. Standards declined dramatically since last visit - we will not be returning.

Traditional tea: Cakes were not French. two chocolate muffin type cupcakes with soft icing and butter cream. One plain cake. Dry scone, needed to ask for jam. The cream was satisfactory but surprisingly served in a plastic container!
The savoury sandwich again were not delicious as we have enjoyed in France.
Needed to ask for mustard, due to sandwiches being very bland.
The Mocha coffee was very good and the waitress was pleasant.
We used a buyagift voucher and the venue, Brighton Marina.

Went to Brighton marina, had voucher and booked online. Voucher was for afternoon tea. Waited over 40mins for food and drink, food was poor, warm at best.
Gave voucher to waiter to pay for meal only to be told the voucher had expired. There was no way of knowing this and it allowed me to redeem online.
Had to pay £30 for cream tea that had already been paid for!!! Absolute scam. Will never go back there or recommend.

Extremely racist and rude staff members. Nothing about this place is pleasant or open to anyone. Should be shut down!

Waited 45 minutes just for a drink... shocking service. Late for bowling. Everyone complaining, yet they're letting more people in... want to take in the dosh for terrible food and terrible service. First night at centre parcs ruined. Get a grip we are paying so much money to cone here... this is not what we expect!!!!!!

Traditional afternoon tea, not worth the 1799 crock Moncier was soggy scones were tiny, very very bland and they didn’t take the Tesco’s vouchers as you can only use them on a very few limited items. Wish I’d known before .won’t be back

Turned up 15min early for confirmed booking. Waited to be sat at a table without correct no of placings. No Menu offered. Ignored until we asked. No request to order drinks - again until we asked. Diner order came out incorrect. Could not be bothered to get changed. Other tables had much more attentive service. If we'd had not had vouchers for 50% off, would have left without eating. Food OK, but nothing special. Left waiting for dessert menu. 2 x coffees turned up, only ordered x 1. When requested service charge to be removed, done so without a fuss. Good. But why no curiosity as to why?.
Would not recommend this restaurant. It was not busy, others had better service. Think people need to understand. We have a choice. Bad service = lost business. Lost business leads to no business. No business leads to closed. Closed leads to unemployed. Managers, THINK and train your staff. Look at your reviews, your stats. How many people get a comp bill, how many times is the removal of the service charge requested. It tells you about how badly you are running your restaurant. Please listen, and most of all, act before its too late

We wanted to treat my Mother in Law to lunch, of the few eateries left on the Marina, we opted for Cafe Rouge. I WISH that I had gone with my original idea and booked The Ivy in town. This place was a dump, with all the ambience of a GPs waiting room. The food was extremely ordinary and of the two 'waiters' staffing the place, one in particular appeared to have wandered in off the street (no uniform or apron!) I watched one customer enquiring about the fate of his order only to be met with unguarded disdain. There is something very unappetising about watching a waiter continually touching their face and hair.....ugh! Finally we waited SO long to be asked if we would like a dessert that we gave up! We worked out that lunch at The Ivy would cost about the same. Dont go here, spend your hard earned cash somewhere else, trust me!!

Brighton Marina restaurant. Both my starter and main course came out 'warm' as opposed to hot so I had to send both of them back. Although they apologised they didn't even offer a small reduction on the bill just as a gesture of goodwill, as I ended up eating my courses at different times to my family. To me this would have shown good customer service and an acknowledgement that it was not really acceptable for it to happen twice.

Waiting times were quite long, although there were other customers it was mid afternoon so not particularly busy but I think they were just generally understaffed. Again not a huge deal but it doesn't make the overall experience a good one. Our staff were ok but you can see they were stretched. Note to head office - if you understaff your restaurant this impacts on customer service and although you may be saving on salaries in the long run you will end up reducing profits as customers will not return.

The food was ok no complaints on the taste although I do think generally the menu is overpriced in comparison to other restaurants. In this case I am likely to go elsewhere as opposed to returning again.

Went to cafe Rouge st.Pauls London, 20 March 2023.
My Breton chicken had blood in it,waitress agreed and good and sent it back.The same piece came out better cooked but still pink (even with dim lighting).was asked to choose again, but by then other diners in party had finished. Was told my starter and chicken had been removed from bill. I believed waitress. When checking card statement against bill had noticed that I had still been charged for entire meal.( even kids meal were charged as separate items).

Very dissatisfied with the standard of their so called classic afternoon tea. It's the worst thing I've ever tasted. Presentation and hygiene was poor. The teacup were dirty, which had to be replaced twice. The sandwiches hardly had any fillings in them. Comparing to what was advertised on their website it definitely was not what was presented to us. This whole saga just spoilt the whole mothers day experience. Don't waste your money on the afternoon tea. The bread was old and stale. Which was just cut up baguettes with leafs in them.
Upon poor and slow service the end result of the food was just a waste of time.