Caferouge Avis 

Took my neice and her 2 children for a quick lunch before the cinema at Bluewater. The waitress was good. Ordered macaroni cheese for the 2 children which was good. My sea bass was so overcooked it was brown and hard and I couldn't eat all of it. Some of the potatoes were burned and inedible. My neice had the caesar salad, the dressing was very sour so she didn't finish it and ended up with an upset stomach afterwards. We did not have time to send both meals back which is what I would normally have done. Usually we would have dessert but we didn't want to chance it and so left.

My wife and I booked a table at cafe rouge cribbs causeway Bristol for lunchtime today. We had a lovely flat white coffee while we waited for our main course ‘Poulet Breton’ which sounded delicious from the menu description. The reality was very different. We both agreed that it was the most bland and tasteless meal we could remember. The ‘sauce’ was a thin grey liquid totally devoid of any distinguishable flavour, and the vegetables apart from the carrots which were slightly hard a mushy mess. I have eaten proper French bistro food in France many times and it was always delicious. This just wasn’t. We ended up wishing we’d just gone to McDonalds and paying a quarter of the price for a tasty meal.We used Tesco club card vouchers for this visit but won’t be returning.

Used to enjoy going to cafe rouge in bluewater and having breakfast but went recently and the prices have shot up by a ridiculous amount. My daughter and I had scrambled egg on toast with a side of baked beans and a coffee each. I paid £27 for the privilege compared to last year when it was almost half that price. I mean I know baked beans have gone up in price but charging £1.50 for what amounts to a fifth of a can is absurd. Won’t be going there again. Also for some reason, the waitress refused to look at me, always speaking directly to my daughter. A bit weird.

1. Unprofessional 'service'. Waiter tried to be friendly, but English not his first language meant his words were cringe worthy and not appropriate to say to a woman.
2. Food = absolutely disgusting. The side king prawn dish smelled bad and in watery red 'sauce'. We ordered two, but one was left untouched could not be eaten. The main - seabass was very smelly, small in size and lacked taste. Potatoes served with it were unedible, burnt.
We paid the total cost of the meal and the service charge and left feeling disgusted and hungry.
AVOID.

Cafe Rouge Victoria Station. Had to order food on the app, a group of 5 elderly ladies took time, couldn't find drinks required on app so asked a waitress for assistance, she said she wasn't really allowed to do it, but took pity on us. The food was expensive and chicken was almost burnt. Worst meal we've ever had. The sting in the tail was the £15 service charge ! Needless to say it wasn't paid. Shame on the company for doing waitresses out of a job. Will not visit again.

Very poor experience. I had booked a table at St Katherine Docks for an afternoon tea. I called prior to coming to ask whether they do a gluten free option. I was told they did but when we arrived, I almost got laughed in the face that that is something they don’t offer. Then got charged for a coffee that I never received. Very unprofessional staff, not a pleasant experience.

As a big party we visited cafe rouge sherwood for brunch on our last full day and wish we’d saved our money.

The breakfasts were luke warm and my breakfast had a blonde/grey hair in it. After telling the waitress/manager about this apologised and offered me another meal but like I said by the time it would arrive everyone else would be ready to leave.

When the bill arrived my meal & extras were still on the bill and we were told they couldn’t take it off as the system wouldn’t let them but they have a slight discount.

What a load of rubbish. Rubbish food and rubbish service. When we asked for the service charge to be removed we didn’t even get a ‘thank you’, ‘enjoy your day’, or even a acknowledgement.

We have dined out every morning and evening and really enjoyed every meal and the service has been outstanding BUT CAFE ROUGE LETS CENTER PARKS DOWN!

Gosh this is a badly managed cafe. We waited 20 minutes after being seated for any member of staff at all but no, even just to say sorry we are really understaffed or something. How about spending more time looking after customers sitting down than welcoming even more about to be disappointed customers into the cafe.

As always, delicious food, especially the Boeuf Bourguignon. However the lavatory (Victoria station - Upper-level) could do with a deep, steam-clean. This is basic stuff to get right, especially in a restaurant - years of accumulated grime, and there's no excuse.

Met 3 friends for a meal in the St Katherine's dock venue. Cramped and dark in the corner despite plenty of other tables being available. Many items not available from the menu so none of us got all the courses we wanted. Three of us had the French onion soup which was warm at best. We sent that back. Three of us had beef bourguignon. Portion was too small and should have been hotter. My coffee was warm. Sent that back. Wine was over priced at over £25

I used to like this place but what's happened?

Staff were really good. Pictures on the wall were really good but then came the food which I would even give to my dog. I ordered the salmon and was obviously frozen and smelt awful. The potatoes along were cooked together with the fish which smelt terrible. My partner had the poulet breton, the chicken was hard over cooked and tasteless. The crème brûlée could you get it in a smaller pot. One spoon and it was gone. Overpriced and the food was terrible. We would never return. I would recommend others never to go. It’s a shame that the bosses at Cafe Rouge don’t have the intelligence of understanding the restaurant’s business. It would not take long until Cafe Rouge collapse and disappear.

Racist manager! I waited to be seated for more than 5 mins. Restaurant (Ellesmere Port) not busy at all. Manager looked across and continued her conversation. Looked across at me 3 more times but ignored me. Eventually another member of staff took me to a table. White people came in whilst waiting for my food and were immediately attended to by the same manager.
Other staff seemed fine.
Food very average

I booked the classic Afternoon Tea online and added a comment about our food requests, ie one vegetarian and my mother's allergies/intolerances in the remarks box. I further sent an email to the Bournemouth branch to make sure our requirements could be met before arrival (a copy of which I still have). When we were seated, the waiter brought along the menu. I mentioned that I had sent in our special requests by email. He seemed perplexed so the Manager was called over as the waiter could not understand our request for no butter on the bread, no mayo or cream for one and one person is vegetarian. In discussion with the Manager, he said "So why are you coming for Afternoon Tea when you can't have butter!" This made us feel very uncomfortable. My mother is 91 and cannot tolerate unprocessed butter, fats or cheese of any kind (her mother was the same) but is fine with butter when cooked in cakes, etc. I said I had sent the branch an email to make sure our food intolerances could be catered for. He said, "I don't have time to read emails!". In this day and age of so many food allergies and intolerances, isn't it extremely important not to overlook customers' requests?! The Manager implied that our food allergies and intolerances could be sorted on arrival but, in my experience, every venue we have been to before for Afternoon Tea has requested knowledge of this beforehand. Despite this, the tea was very nice apart from the hard scone which must have been warmed up in the microwave. For myself, vegetarian meant brie, brie or brie mini rolls. I was asked by Cafe Rouge for feedback but, of course, 2 weeks later I have heard nothing! Will I ever??? I hope so.

This morning We have attended for breakfast, as often we do, at Ruislip and the service and food was invariably excellent, as are a la cart dinners. Ivan looked after us this time round but all other members of staff have always been helpful, friendly and courteous. Highly recommended.

After using this Company many times over the years - with and without Groupon vouchers - will not use again. Tried to use latest vouchers recently in Bournemouth and told that the business no longer accepts these vouchers. THAT'S IT - NO REFUND FROM GROUPON OR CAFE ROUGE. Dreadful attitude and deserve to be closed down. Become ex-customers and MAKE IT HAPPEN - there are many more effective businesses!!! INCLUDING BUSINESSES THAT CAN BE BOTHERED TO PICK UP PHONE CALLS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Unfortunately I can only review experience I had, which because of their inability to ever answer a phone is very limited. Trying to book a table by phone as I needed to check if they had certain items available, turned out to be an absolute waste of time.

After eight phone calls over a 1 hour period The call is answered automatically, however advises you there’s no one available and then cuts you off, we decided to take a reservation for somewhere that they had actual people that you have a telephone worked.

Clearly but whatever the reason your staff do not answer phones. Therefore may I ask why you even bother to list the phone number as that is just pointless and can I say infuriating for customers. Additionally the location is the Lowry, and I will assure you that your location was not jampacked this evening.

And if it was jampacked the wonderful thing is at least our party of eight didn’t add to clearly what was such an over populated dining experience, to the extent that not a single person in an hour could answer a phone.

We have been customers of Cafe Rouge in Bluewater for many years. We also have occasionally dined at Tenterden (now permanently closed) and other branches also now closed. Any hint of the old favourites (reduced in portion size over and over again) has disappeared and all that is left to accompany the familiar comfy seats are overpriced items. Despite cost pressures there are several nearby restaurants that provide good value.

All round good experience. The waiter, Bart, was very knowledgeable and extremely helpful.