Cahoot Avis 

Horrendous. Please Trustpilot bring 0 stars into your rating score! Was trying to get my money out to open an ISA before the end of the tax year. Just as I was transferring the money, I was suddenly logged out of my account and then told all my details were incorrect so couldn't log in again. Customer service have been useless and I'm told they can do nothing to help me after spending all morning on the phone. There system is to send 'new' details through the post, so will miss the ISA deadline. A very frustrating April Fools. Time to say goodbye to Cahoot and Santander and will be closing all my accounts. Will be advising all friends and family to do the same. So angry and shocked that a bank can treat their customers this was. Feels like a scam to hold onto your hard earned money. Shame on you Cahoot!

Many problems. They have a passcode and password system that browsers struggle with so I needed to reset my password. This took many days and they as a rule send your login and password through the post! I needed proof of funds for a house deposit but they cannot provide statements so I had to move the money to another bank. I finally tried to change my address and it doesn't think the new address is valid (very normal address) so I would have to apply by post. At this stage they seem so backward that associating my details with them feels dangerous so I will be cancelling my account.

Thought others should know that accessing the savings account is fraught with problems phone and laptop. They were very efficient in walking me through closing the account over the phone as could not access my savings online. I hope they sought out their problems, feedback I gave when closing.

Don't use this bank. It is like banking from 50 years ago. There is no online support - updated information is posted to you so there is at least a week's delay in getting anything sorted if it goes wrong. I joined on a high interest account but after a year my account was automatically downgraded to a zero interest, basic account without any agreement from me. Despite several phone calls and several sets of letters in the post I am still unable to move my money out of this bank. As it is an online system only there isn't even a building I can go in to get this resolved. Despite helpdesk being polite, the system and processes they are working with are unacceptable.

I was having difficulties making an urgent transfer towards the end of the day. Gareth went way beyond the call of duty in helping me accomplish this and even stayed on after the end of his shift to see it through once my fraud check was done.
In the pas I haven't always had such good service from Cahoot: I'v. been given conflicting advice and transactions have been unnecessarily delayed but this time I couldn't have been given better support. Fantastic, Gareth!

Been using Cahoot for over 1 year now as they were offering some higher than market rate.

The website works well for me over this year but I have to input all the information when I needed to open up a new saving account (instead of being auto filled).

They have stolen my money and just give lame excuses as to why.

Been with them 20+ years and service slowly got worse. Calls cut off, limited opening hours for the call centre, problems not always resolved and the website is very limited. They claim to listen to feedback but improvements are not made.

Avoid. No app, which I didn't realise until too late (made the mistake of assuming every bank nowadays would have one). Have only managed to Login once - Login never works, and if you click on 'Forgotten password' their only solution is to post you new codes which take up to three weeks to arrive. They then also did not work. Called Customer Service, to say codes had been revoked - they didn't know why. And that the ONLY thing they could do was send me some more out via the post, which could take up to three weeks... And then might not work... I actually feel that they've stole my money at this stage, as I cannot access it, and the staff are powerless to help.

I have just called to close my account and almost changed my mind as the people at Cahoot have always been so courteous and helpful. This time was just as good and the young lady answered quickly, and made it easy. Only closing as not using the account and felt unnecessary to keep. But I may be back :)

I have been trying to close my account since last September 2024. Advised this cannot be done online and that I must phone. I have been phoning regularly since then (including sending two emails asking for my account to be closed). No-one answers the phone. I have been holding on now for 20 minutes. I'm about to hang up out of sheer frustration!!!!!! What appalling customer service.

Terrible site, trying to transfer money and constantly kicked back to the home page to start login process again. I've been with cahoot 6 months and this is a regular issue. Should have realised a bank without an app is using ancient tech and can't coupe with modern usage. Time to transfer savings elsewhere.

I am shocked with the amount of 1 star reviews. All good from where i am. I hope i have not spoke too soon.😏

Victim of fraud. Cahoot partly refunded and decided to cancel the refunds, leaving me overdrawn. They allowed 14 fraudulent transactions in 2 hours from the same merchant. No communication from Cahoot and have to chase them. Their security protocole is weak. Shocking

A savings account matured and after making a transfer to another external savings account, I had the usual cahoot message that it is being processed.
However, the transaction was actually being blocked because cahoot it seems blocks the first transaction to a new external account I learned later. Only when I logged in again did I get a message that the account was blocked, but I still assumed the money had been moved.

Helpful (if slow) customer service on phone but systems are v frustrating. They welcome deposits of 'upto £2 million' however transaction limit for withdrawals is only £25k!!! (not that you are told this anywhere on their website, FAQs or printed fact sheets)
Only sensible way for me to access money quickly was to close account, for which i was charged £25 to make CHAPS payment. Did this over the phone which took 25 minutes
security systems also v irritating - why long alphanumeric phone checks rather than just numbers as every other bank does?

I have been trying to move money from my Cahoot savings account using their online app. I'm told I can only move max £25k at a time but can in total move £100k in a day. When i tried to move £25k 2 days ago, I was locked out of the account and had to go through a lengthy phone call with their security before it was unblocked. I told them i would be doing the same amount each day for the next week and had to give them the details of my son's account, where he lived, the address of the property he had bought (for which my funds were being transferred to help) But today I have been again repeatedly blocked out. Each time I phoned their security, it took 30-45 mins to get it unblocked. And each time I then tried to make the transfer, I was locked out. Even though they require authentication codes sent to my phone when making the transfer request, their system prevents it. A useless bank. Owned by Santander, which I left several years ago over the same issue. I'm now closing the account. No apologies or attempt to sort things out.

No one answered and message directs you back to an account that you can not access your documents!!
Really dreadful behaviour!
It’s a great way to benefit from
Your customers money ! Shame on you !!

Account matured and Cahoot moved my money to a low interest account. Tried to move money out of my account and it requires a one time code which they do not send me. So I am prevented from moving money to a better account while Santander profits from my cash.

Pathetic service and if you try and contact they will try and respond in 3 days.

I have been locked out of my account despite having entered the codes correctly. I am trying to transfer equity this week and will not be able to do so. The equity will go to my x-boyfriend who will now be unable to complete on his flat sale, causing another lost property and several months of mental turmoil and breakdown.
The bank have not called me back and I have already spent quite a while on the phone today.
It is appalling I cannot access my own money and that so much at stake (transfer of equity and house purchase) has been forfeited because of simple incompetence from Cahoot.
I have been thoroughly fixed-up and incredibly let-down. I shall be complaining to the Financial Ombudsman if this problem is not fixed tomorrow (11/12/24). Cahoot are thoroughly negligent.