Instructions via email and phone from the receiving organization spelled out exactly what to do. Coordinating the pickup was simple. The driver gave plenty of advance notice when he was on the way. T... Voir plus
L'entreprise a répondu
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We had a small problem with pick up. I didn't realize they were taking my car to DC. But they showed up in two days and the worker was very efficient and friendly. When I called customer service the w... Voir plus
L'entreprise a répondu
Everyone with whom I interacted made the process so easy. The staff gave me detailed instructions. The person picking up the car also communicated clearly and timely with me. Everyone was pleasant a... Voir plus
L'entreprise a répondu
Everyone who coordinated and scheduled the donation was organized and clear and began the whole process quickly. The only glitch was that the driver who picked up the car didn’t take the documents I... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Capital Auto Auction has been in business in Washington DC since 1988. As native Washingtonians, we are proud to be doing business in Northeast Washington. On February 4, 1989 we opened our doors in DC. We have sold thousands of vehicles. Our 60,000 sq ft facility is centrally located. We draw customers from DC, and both the Maryland and Virginia suburbs. There is plenty of parking at the auction warehouse, which is right across the street from the Main Post Office. December 11, 1996 we opened Capital Auto Auction of Philadelphia. We now have three big auctions per week held on Tuesdays, Wednesdays, and Saturdays due to the great response in Philadelphia. We are right off of Route 95 at Cottman Avenue. You can’t miss our sign! November 18, 1999 we added our third Capital Auto Auction in Manchester, New Hampshire. We now have auctions weekly, every Saturday, rain, snow, or shine. We look forward to serving our New England neighbors. We are easily accessible to Boston and the vicinity, Route 93N to route 101E, exit 1 on the left. We have vehicles for every budget and need – from family mini-vans, to sports cars, to the occasional boat, camper, and motorcycle. The selection varies from week to week, but there are always good, clean, used cars at excellent prices. The bargains are outrageous!!! We also take vehicles on consignment. We do the advertising!!! We show it off!!! We take the phone calls!!! You sell your car!!! If there is ever a problem with a sale, we at Capital Auto Auction will do everything possible, and fair, to satisfy both the buyer and the seller. Capital Auto Auction is a public car auction…Everyone is welcome. Come and share in the excitement of a live auction!
Coordonnées de contact
1905 brentwood rd ne , 20018, Washington, Etats-Unis
- (202)269-3361
- reid@capitalautoauction.com
- www.capitalautoauction.com
4,8
Excellent
784 avis
Demande des avis aux clients
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Your pick up driver was very courteous…
Your pick up driver was very courteous and friendly and very efficient in picking up my donation. It was a pleasure to work with your company.
19 août 2026
Réponse de Capital Auto Auction
We're so pleased to hear that our driver was courteous, friendly, and efficient! It's wonderful that you had such a positive experience with our company.
Very responsive to my phone calls and…
Very responsive to my phone calls and kept me informed throughout the process.
19 août 2026
Réponse de Capital Auto Auction
We're happy to hear we kept you informed throughout the process. Thank you for your feedback!
The driver arrived outside of their…
The driver arrived outside of their pickup window and held me up.
25 août 2026
Réponse de Capital Auto Auction
We appreciate you sharing your experience regarding the pickup delay. We are reviewing this incident to prevent future occurrences.
The Best
The gentleman was honest kind and very professional. The service was perfect.
Thank you,
Marti
25 août 2026
Réponse de Capital Auto Auction
We're so happy to hear that our service was perfect and that our team member was kind and professional. We truly appreciate your wonderful feedback!
The process was easy and the people were very nice!
The process was easy, the collection was prompt and efficient and everyone I had dealt with in the process was very pleasant.
24 août 2026
Réponse de Capital Auto Auction
We are so pleased to hear that the process was easy and that our team was pleasant and efficient. Thank you for your kind words!
This was an outstanding experience from…
This was an outstanding experience from start to finish no surprises. Everything went so well.
Thank you....
21 août 2026
Réponse de Capital Auto Auction
We are so pleased to hear that your experience was outstanding from start to finish and that everything went so well for you! Thank you for your kind words.
The process was so easy and quick
The process was so easy and quick! I submitted a request on a Monday and my car was picked up on Thursday. Excellent service, communication and response time from the team members/staff.
13 août 2026
Réponse de Capital Auto Auction
We're so pleased to hear that the process was easy and quick for you! It's wonderful to know that our team provided excellent service, communication, and a fast response time. Thank you for your positive feedback!
Very good service.
18 août 2026
Réponse de Capital Auto Auction
Thank you for sharing your positive experience!
Satisfying experience
The technician showed up on time and showed care in handling our car to be donated.
17 août 2026
Réponse de Capital Auto Auction
We're so pleased to hear that our technician was on time and handled your donated car with care. Thank you for sharing your positive experience!
Réponse de Capital Auto Auction
We're so glad to hear our driver was efficient and friendly, and that we were on time for you!
The towing company called after 9PM the…
The towing company called after 9PM the night before to say that they were coming at 6AM to pick up the vehicle. I asked if they could come at 8AM, as we are not up that early, but that was not an option. The driver showed up at 4AM and parked his tow truck in our cul de sac with the engine running for 2 hours. It was loud, the beeping lights woke up the neighbors, and I was not able to sleep, because I was waiting for the door bell to ring. By 6AM I had enough, I went and had to wake up the driver (because he was sleeping in his truck). I'm not sure why this transaction cannot be done in more "normal" hours of the day!
14 août 2026
Réponse de Capital Auto Auction
We appreciate you sharing your experience with us. We are truly sorry to hear about the disturbance caused by the early arrival and the noise from the tow truck. We understand how disruptive this must have been, especially during the early morning hours, and we regret that the requested time adjustment was not possible. We are reviewing our scheduling and communication procedures to prevent similar situations from occurring in the future. Your feedback is invaluable as we work to improve our services.
The driver was patient and good…
The driver was patient and good natured, especially when we found a hornet’s nest in the car! All went smoothly after that. Thank you!
12 août 2026
Réponse de Capital Auto Auction
We're so glad to hear that our driver was patient and good-natured, even with an unexpected hornet's nest! It's wonderful that everything went smoothly afterward.
The tow truck driver was excellent
The tow truck driver was excellent. He was efficient, quick and knowledgable. My main complaint was the inflexibility of the people that called to schedule the pick up. The vehicle was located in a pool parking lot. The person on the phone wanted a street address even though the lot was located and the intersection of two streets. I found an address for the pool. The tow truck driver had to call because the pool house does not display the address so the pool parking lot at the intersection of the two streets was a much better location rather than the street address.
14 août 2026
Réponse de Capital Auto Auction
We appreciate you taking the time to share your feedback. We are pleased to hear our tow truck driver provided excellent service, being efficient, quick, and knowledgeable. We understand your frustration regarding the scheduling process and the difficulty in providing a precise street address for the pool parking lot. We are always looking for ways to improve our service and communication, and your comments highlight an area where we can certainly make adjustments to ensure a smoother experience for our customers in similar situations.
the follow thru of the Habitat service…
the follow thru of the Habitat service to take the car
Good directions and totally accommodating.
14 août 2026
Réponse de Capital Auto Auction
We're glad to hear our service and directions were accommodating. We appreciate your positive feedback!
Jose
Jose, The tow truck driver, kept in touch and eventually let me know exactly when he would arrive. He navigated the property perfectly and was kind and helpful doing the paperwork. I was very pleased and grateful.
14 août 2026
Réponse de Capital Auto Auction
We're so glad to hear about your positive experience with our tow truck driver! It's wonderful that he kept you informed and handled everything so professionally and kindly. We appreciate you sharing your gratitude!
Réponse de Capital Auto Auction
We're happy to hear that our process was easy and our team was cordial. We appreciate your kind words!
The communication was very much…
The communication was very much appreciated. They kept in contact of when they’d be here. Texted to say time frame and we’re here in that time frame. The gentleman who came was courteous and was able to answer questions regarding the title.
13 août 2026
Réponse de Capital Auto Auction
We're so pleased to hear that our communication and punctuality met your expectations! It's wonderful to know that our team member was courteous and helpful in answering your questions. Thank you for sharing your positive experience!
Responsive to pickup request
Responsive to pickup request. Great communication. Expedient pickup. Arrived early.
13 août 2026
Réponse de Capital Auto Auction
We're so happy to hear about your positive experience with our prompt communication and efficient service!
Had to wait an hour for tow truck…
Had to wait an hour for tow truck driver to pick up the car.
12 août 2026
Réponse de Capital Auto Auction
We appreciate you sharing your experience. We are concerned about the extended wait time for the tow truck. We are reviewing our dispatch procedures to prevent such delays.
Réponse de Capital Auto Auction
We are so pleased to hear that you had such a positive experience with our team. Thank you for your wonderful feedback!
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