Capital Auto Auction Avis 

The communication was very much appreciated. They kept in contact of when they’d be here. Texted to say time frame and we’re here in that time frame. The gentleman who came was courteous and was able to answer questions regarding the title.

Responsive to pickup request. Great communication. Expedient pickup. Arrived early.

Had to wait an hour for tow truck driver to pick up the car.

On time, friendly and professional.

The online process was quick and easy. The tow driver let me know when he would arrive, was on time and very informative. Easy peasy.

Very communicative.
Bing Bang Boom, Done!

Time and service

Driver was great to work with! He contacted to to confirm the pickup time and the process was smooth and fast.

Everything happened as promised--quickly and smoothly.
Thank you

The driver was very polite and accommodating when I had to delay pickup for a short while in order to get back to my house on time.

The whole process was very smooth and efficient.

It ended well for me thanks to Stephanie. She agreed to accept a digital copy of my wife's death certificate along with the paper title and a paper copy of my wife's will as she and I were both named on the car title. Our local public TV and radio stations often ask for car donations. The process was daunting but well detailed and as I no longer need a car I was eager to get rid of the expensive maintenance, registration and insurance. I was pleased to learn of the refunds for unused registration and insurance from my state DMV and car insurance company, respectively. I expect over five hundred dollars combined, a reminder of all the incidentals of car ownership. For a twenty year old currently dead Prius, my dearly departed wife's last car, that's the best deal I could get anywhere.

proceeded like clockwork. everything was explained and all the milestones were quickly accomplished and always at the time that was given by the company

Excellent professionalism and customer service for booking process, for service and staff picking up my Habitat for Humanity vehicle donation.

Exceptional Service!

Everyone was personable and professional. Though it did take two trips to succeed, I really feel great about our experience overall.

Turns out my hybrid vehicle was parked head first and would not start, and also could not be taken out of gear because the electronics weren’t responding. It had to be dragged onto the large flat bed truck, which was tricky to do with the narrow street and adjacent ditches.

Drivers Tony and Jose did their very best to pull every hat trick they knew to start it, but no joy. Still, everything worked out, and I sincerely appreciated having their automotive experience and driving skills at-hand onsite.

I’m confident Purple Heart picked a great partner, and that I made the right donation decision.

Driver was friendly and efficient. Couldn’t have been much easier.

The gentleman was very nice and patient. He was really quick with picking up the car and loading it up and being on his way. The only issue we had was with communication on scheduling when to pick up the car but most of the time the communication was prompt and polite and helpful. Everything worked out great in the end.

The whole process was smooth. Great communication throughout and very pleasant at pickup.

The towing company employee was friendly and arrived when he said he would be at our house.