We used Careline for 2 years for my Mum after she came out of hospital. Both parents used the system and support a number of times. It gave them and us confidence that they were safer and supported at... Voir plus
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Lisez les avis des autres
I phoned and only had to wait 2 minutes before I was able to speak to a member of the customer service team. This was Shaun who was very polite and helpful. He correctly first checked my identity deta... Voir plus
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Now this is what I call good customer service. I spoke to Sandy and from the start she was a very good listener, took took our concerns seriously, and made sure that we were completely satisfied befor... Voir plus
L'entreprise a répondu
I needed to purchase some sort of alarm for my sister. there are several available but I like the Careline website - very clear explanations technical and financial. However, what really stood out was... Voir plus
À propos de l'entreprise
- Service d'aide médicale d'urgence
- aussi dans
- Aide à domicile
- Magasin d'équipement de sécurité
- Service de soins à domicile
Écrit par l'entreprise
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Écrit par l'entreprise
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Coordonnées de contact
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, Royaume-Uni
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4,6
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service received
Jonathan was friendly and professional throughout my query, which he quickly resolved.
An excellent representative of the Company
14 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your wonderful feedback! We’re delighted to hear that Jonathan provided such friendly and professional service and was able to resolve your query quickly. It’s fantastic to know he made such a positive impression and represented Careline so well. We’ll be sure to pass your kind words on to Jonathan. Thank you for taking the time to share your experience!
Nick
My Careline 365 transmitter went faulty…
My Careline 365 transmitter went faulty after contacting Careline 365 a replacement was promptly despatched and received couldn’t ask for better service.
13 octobre 2026
Réponse de Careline365
Good Afternoon,
Thank you for your fantastic feedback! We’re delighted to hear that we were able to arrange a replacement transmitter promptly and get it to you without delay. We understand how important it is to have peace of mind knowing your Careline 365 service is there when you need it. Your kind words mean a lot to us, and we’re so pleased you were happy with the service you received. Thank you for choosing Careline 365!
Nick
Alarm box not working
Ross was very helpful, he gave very clear instructions and ensured everything was working by the end of the call. Thank you.
14 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re delighted to hear that Ross was able to help resolve the issue with your alarm box. It’s great to know that his clear instructions and patient approach ensured everything was working properly by the end of your call. Providing reassurance and peace of mind is so important to us, and we’ll be sure to share your kind words with Ross. Thank you for taking the time to share your experience!
Nick
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re delighted to hear that you’ve found our team friendly and helpful. Providing a caring, supportive service and giving our customers peace of mind is what we strive for every day. Thank you for choosing Careline and for taking the time to share your experience!
Nick
Dallas listened to me & acted upon my…
Dallas listened to me & acted upon my request to speak more slowly .
She gave me the information which I needed .
14 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for sharing your lovely feedback! We’re delighted to hear that Dallas listened carefully to your needs, took your request on board, and provided the information you needed. We believe that taking the time to listen and communicate clearly makes all the difference, and we’ll be sure to share your kind words with Dallas. Thank you for choosing us!
Nick
Summary
The service was good periodical checks system is in working order fortunately I didn't have to use it for illness but felt assured it was there. Good system good customer relation, unfortunately not in my budget anymore.
13 octobre 2026
Réponse de Careline365
Good Morning,
Thank you for your thoughtful review! We’re delighted to hear that you were happy with our service, regular checks, and customer care. It’s reassuring to know that our system gave you peace of mind, even though you fortunately didn’t need to use it. We’re sorry to hear that the cost no longer fits your budget, and we truly appreciate the time you spent with us. Thank you for your kind words and for trusting us to provide that extra reassurance. We wish you all the very best for the future!
Nick
Great assistance and service from…
Great assistance and service from Thomas. Helpful and courteous. Thank you
14 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re delighted to hear that Thomas provided you with great assistance and service. It’s wonderful to know that his helpful and courteous approach made such a positive impression. We’ll be sure to pass your kind words on to Thomas. Thank you for taking the time to share your experience!
Nick
Problem with handling of a call.
I spoke to Fahad about a problem with the call answering service. She listened carefully to my concerns and promised an investigation. I will await the outcome.
14 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for sharing your feedback. We’re pleased to hear that Fahad listened carefully to your concerns and took them seriously. We understand how important it is to feel confident in our call answering service, and we’re sorry that your experience has fallen short of expectations. Your concerns are important to us, and we appreciate your patience while the investigation takes place. We hope to provide you with a satisfactory outcome and thank you for giving us the opportunity to look into this matter.
Nick
Good customer service after harrassing emails.
Careline had repeatedly emailed saying my mother's account payments were behind, which was not the case. After making a formal complaint regarding this erroneous harrassment of an elderly person with Alzheimer's Kathy contacted me to apologise and offered M&S gift cards as a goodwill gesture. Kathy was excellent, professional and understanding and, to date, there have been no more emails of this kind.
14 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for taking the time to share your experience. We’re very sorry for the distress and frustration caused by the repeated emails, particularly given your mother’s circumstances. We understand how important it is to communicate with sensitivity and ensure that account information is accurate.
We’re pleased that Kathy was able to address your concerns with professionalism, understanding and care. We’ll be sure to pass on your kind words to her. We’re also glad to hear that the emails have stopped and hope this has helped restore your confidence in our service.
Thank you for bringing this matter to our attention and for giving us the opportunity to address your concerns.
Nick
Received message why they are sending…
Received message why they are sending new pendant and received item within a couple of days plus a returns label. Very efficient.
12 octobre 2026
Réponse de Careline365
Good Morning,
Thank you for your lovely review! We’re delighted to hear that your new pendant arrived so quickly and that the returns process was smooth and efficient. We always want to make things as easy and hassle-free as possible for our customers, so it’s wonderful to know we got it right. Thank you for choosing us, and we hope you enjoy your new pendant!
Nick
Réponse de Careline365
Good Morning,
Thank you for your lovely feedback! We’re so pleased to hear you found our support team helpful. Providing friendly, reliable service is really important to us, and your kind words mean a lot. Thank you for choosing us!
Nick
Quickly answered the call and gave me…
Quickly answered the call and gave me the information I needed.
12 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your great feedback! We’re delighted we could answer your call promptly and provide the information you needed. We believe helpful, efficient service makes all the difference, so it’s lovely to know you had a positive experience. Thanks for taking the time to share your review!
Nick
Kristopher was brilliant in helping me…
Kristopher was brilliant in helping me and my mother set up the pendant alarm. Thank you!
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your lovely review! We’re delighted to hear that Kristopher provided such brilliant support in helping you and your mother set up the pendant alarm. We’ll be sure to pass on your kind words to him! Providing reassurance and making sure our customers feel confident using their alarms is so important to us. Thank you for choosing us!
Nick
Excellent customer service
My request was swiftly executed by Anna, who was patient and very kind. It was a pleasure speaking with her. Thank you.
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your wonderful review! We’re delighted to hear that Anna provided such excellent service and made your experience a positive one. We’ll be sure to pass on your lovely feedback to her. Providing patient, friendly and efficient support is what we strive for, and it’s great to know Anna made such a positive impression. Thank you for taking the time to share your experience!
Nick
Fahad was very helpful and reassuring…
Fahad was very helpful and reassuring regarding a query I had about another pendant being added.
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your lovely feedback! We’re so pleased to hear that Fahad was helpful and reassuring when discussing your query about adding another pendant. We understand how important it is to feel confident and supported, and we’re delighted he was able to put your mind at ease. We’ll be sure to pass your kind words on to Fahad. Thank you for choosing us!
Nick
Lorenzo was more than helpful
Lorenzo was more than helpful, he spent time to make sure all my queries and questions answered.
8 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your fantastic review! We’re delighted to hear that Lorenzo took the time to answer all your questions and queries so thoroughly. We believe great customer service means making sure every customer feels listened to and supported, so it’s wonderful to know Lorenzo went above and beyond to help. We’ll be sure to share your kind words with him. Thank you for choosing us!
Nick
Conner was ever so helpful when I…
Conner was ever so helpful when I explained about my mums recent falls. He explained the workings of the system. He also put my mind at rest . He also had a very pleasant and understanding manner
12 octobre 2026
Réponse de Careline365
Good Morning,
Thank you for sharing such lovely feedback. We understand how worrying it can be when a loved one experiences falls, so we’re delighted that Conner was able to explain how the system works and give you some reassurance. It’s wonderful to hear that his patient, understanding and friendly approach made such a difference. We’ll be sure to pass your kind words on to Conner. Thank you for trusting us to support you and your mum.
Nick
Maranda was helpful and friendly
Maranda was helpful and friendly, she dealt with my issue effectively
9 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your lovely feedback! We’re delighted to hear that Maranda was friendly, helpful and able to resolve your issue efficiently. Providing a positive experience and making sure our customers feel supported is really important to us. We’ll be sure to pass your kind words on to Maranda. Thank you for taking the time to share your experience!
Nick
All very helpful but no refund given…
All very helpful but no refund given which was a shame as paid for a yr up front , now not needed so wasted money
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for sharing your feedback. We’re pleased to hear that our team was helpful, but we’re sorry to hear of your disappointment regarding the refund. We understand that circumstances can change and appreciate how frustrating it can feel when a service is no longer needed after paying a year in advance. We’d welcome the opportunity to look into this further, so please get in touch with our team if you’d like us to review your situation. Thank you for giving us the opportunity to support you.
Nick
Fahad did everything she could to make…
Fahad did everything she could to make things better for my mum when using the Careline 365 system, very happy with the result. The new alarm arrived the next day. Thank you
12 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your wonderful review! We’re delighted to hear that Fahad went above and beyond to help improve things for your mum with her Careline 365 system. It’s great to know you’re happy with the outcome and that the new alarm arrived so quickly. We’ll be sure to pass your kind words on to Fahad. Providing reassurance and making sure our customers and their loved ones feel supported is so important to us. Thank you for choosing Careline 365!
Nick
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