We used Careline for 2 years for my Mum after she came out of hospital. Both parents used the system and support a number of times. It gave them and us confidence that they were safer and supported at... Voir plus
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Lisez les avis des autres
I phoned and only had to wait 2 minutes before I was able to speak to a member of the customer service team. This was Shaun who was very polite and helpful. He correctly first checked my identity deta... Voir plus
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Now this is what I call good customer service. I spoke to Sandy and from the start she was a very good listener, took took our concerns seriously, and made sure that we were completely satisfied befor... Voir plus
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I needed to purchase some sort of alarm for my sister. there are several available but I like the Careline website - very clear explanations technical and financial. However, what really stood out was... Voir plus
À propos de l'entreprise
- Service d'aide médicale d'urgence
- aussi dans
- Aide à domicile
- Magasin d'équipement de sécurité
- Service de soins à domicile
Écrit par l'entreprise
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Écrit par l'entreprise
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Coordonnées de contact
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, Royaume-Uni
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4,6
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
New care phone ordered
Carrie was very easy to talk to on the phone and sorted the provision of a new care phone promptly, efficiently and without fuss. A pleasure to deal with her.
12 octobre 2026
Réponse de Careline365
Good Morning,
Thank you for your lovely review! We’re delighted to hear that Carrie made the process of ordering your new care phone so easy and straightforward. Providing friendly, efficient service without any fuss is exactly what we aim for, and it’s wonderful to know Carrie made such a positive impression. We’ll be sure to pass your kind words on to her. Thank you for choosing Careline 365!
Nick
Fast response, good product with unreasonable contract inflexibility
Fast, responsive service - including a much needed very fast delivery of the Careline 365 kit and subsequent testing following my easy to follow installation. Slight glitch with customer service in a followup call over an unnecessary demand referencing GPDR. Would have got 5 stars if the package had included refund flexibility: it is unreasonable to demand 12 months commitment for a person nearing 103 years old - please reconsider!
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you were happy with our fast delivery, straightforward installation and follow-up testing. However, we’re sorry that your experience with our customer service and our contract terms fell short of your expectations.
We understand your concerns about the 12-month commitment, particularly when arranging care for someone approaching 103, and appreciate you sharing your perspective. We also apologise for any frustration caused during the follow-up call regarding data protection.
Your feedback is important to us, and we’ll ensure your comments are shared with the relevant team as we continually look for ways to improve our service and customer experience. Thank you for choosing Careline 365 and for recognising the efforts of our team.
Nick
Rinita was very pleasant and quick to…
Rinita was very pleasant and quick to help me with my problem when ever I have had cause to call every one has been so kind and helpful
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your lovely review! We’re delighted to hear that Rinita was pleasant, friendly and quick to help resolve your issue. It’s also wonderful to know that you’ve consistently received such kind and helpful service whenever you’ve contacted us. We’ll be sure to pass your kind words on to Rinita and the team. Providing reassurance and support whenever you need us is what we strive for. Thank you for choosing Careline 365!
Nick
Bobby explained all the details of the…
Bobby explained all the details of the service and answered my questions quickly and efficiently
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re delighted to hear that Bobby explained everything clearly and answered your questions quickly and efficiently. We want all our customers to feel informed, confident and reassured about the service they receive, and it’s wonderful to know Bobby provided such helpful support.
We’ll be sure to pass your kind words on to Bobby. Thank you for choosing Careline365!
Nick
Drew was very helpful
I was assisted by Drew who advised me that my Husbands Careline was digital and not dependent on the landline when BT switch us to Digital Voice.
He was very helpful advising me to check the contact each month to ensure it is always in good working order.
He was very kind and helpful and gave me confidence that the system would continue to work for my Husbands.
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you so much for your lovely feedback! We’re delighted to hear that Drew was able to reassure you about your husband’s Careline and explain how it will continue to work following the switch to Digital Voice.
It’s wonderful to know that Drew’s kindness, clear advice and helpful guidance gave you confidence and peace of mind. We’ll be sure to pass your kind words on to him!
Thank you for choosing Careline365 to help keep your husband safe and supported.
Nick
Bella was extremely helpful answering…
Bella was extremely helpful answering my questions & amending my father's medical history
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re delighted to hear that Bella was so helpful in answering your questions and updating your father’s medical history. We understand how important it is to have accurate information in place to help provide reassurance and peace of mind for the whole family.
We’ll be sure to pass your kind words on to Bella. Thank you for choosing Careline365 to help keep your father safe and supported!
Nick
Easy to deal with straight answers and…
Easy to deal with straight answers and problem solved easy
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your great feedback! We’re delighted to hear that you found us easy to deal with, received clear and straightforward answers, and had your problem resolved without any hassle. We believe great customer service should be simple, helpful and stress-free! Thanks for choosing Careline365.
Nick
Speedy answer and charming and helpful…
Speedy answer and charming and helpful Anna, thank you!
13 octobre 2026
Avis spontané
Réponse de Careline365
Good afternoon,
Thank you for your lovely feedback! We’re delighted to hear that Anna provided such a speedy, helpful and friendly service. We’ll be sure to pass your kind words on to her, as we know she’ll be thrilled to hear them!
Thank you for choosing Careline365.
Nick
Excellent service
Carrie is such a kind and understanding lady, total confidence in this company and have been recommended by clients of mine as I’m a hairdresser in my local community , we all look out for one another xx
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you so much for your wonderful review! We’re delighted to hear that Carrie made such a positive impression with her kindness and understanding, and that you have complete confidence in Careline365.
It’s especially lovely to know that, as a hairdresser and valued member of your local community, you’re happy to recommend us to others. Looking out for one another is so important, and we’re proud to play a part in helping people feel safe, supported and reassured in their own homes.
We’ll be sure to pass your lovely comments on to Carrie. Thank you for your trust and for recommending Careline365 to others!
Nick
Réponse de Careline365
Good Afternoon,
Thank you for your great feedback! We’re delighted to hear that your query was answered promptly and that everything was clear and straightforward. It’s always our aim to make things as simple and hassle-free as possible for our customers. Thank you for choosing Careline365!
Nick
Very helpful staff
Very helpful staff. They weren’t able to resolve my fault over the phone so are replacing the personal alarm watch.
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your feedback! We’re pleased to hear that our team was helpful and supportive while looking into the issue with your personal alarm watch. Although we’re sorry the fault couldn’t be resolved over the phone, we’re glad a replacement has been arranged to help get things back on track.
Your peace of mind is really important to us, and we appreciate your patience while we put things right. Thank you for choosing Careline365!
Nick
Excellent communication by Felix
Excellent communication by Felix , everything was explained in detail and not rushed . Asked to be called back and Felix did so at the time promised . Never felt pressured or confused, could not ask for better service . Thank you
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you so much for your fantastic feedback! We’re delighted to hear that Felix provided such clear, patient and reassuring support. Taking the time to explain everything thoroughly, keeping our promises and ensuring customers never feel rushed or pressured are all important to us.
It’s wonderful to know you felt informed and comfortable throughout the process. We’ll be sure to pass your kind words on to Felix, who will be thrilled to hear them!
Thank you for choosing Careline365 and for taking the time to share your experience.
Nick
Sympathetic and understanding.
Carrie understood immediately what we needed. She explained our options clearly and simply, and gave us confidence that the Careline system would give us extra security and independence. Thank you Carrie.
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you so much for your lovely feedback! We’re delighted to hear that Carrie took the time to understand your needs and explain your options in such a clear and reassuring way. Helping our customers and their families feel confident, safe and supported is at the heart of what we do.
It’s wonderful to know that Carrie helped you feel confident about the added security and independence Careline365 can provide. We’ll be sure to pass your kind words on to her!
Thank you for choosing Careline365 and for placing your trust in us.
Nick
I was very impressed with how my…
I was very impressed with how my enquiry was dealt with. Mark, really listened to my situation and spent time talking things through and discussing different options.
Thank you 😊
12 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re so pleased to hear that Mark took the time to listen to your situation and talk through the different options with you. We understand how important it is to feel heard, supported and confident when making decisions, and it’s wonderful to know Mark provided such thoughtful and attentive service.
We’ll be sure to pass your kind words on to Mark. Thank you for choosing Careline365 and for taking the time to share your experience with us!
Nick
The carers were excellent
The carers were excellent, very kind and helpful 😀 The admin team were good but failed to inform me that I was changing to a different care company hence only 4 stars ⭐️ which was a bit of a worry.
Overall I am pleased with their service. All the carers were lovely
22 juillet 2026
Réponse de Careline365
Good Morning,
Thank you so much for your lovely feedback! We’re delighted to hear that our carers were kind, helpful and made a positive difference to your experience. We’re also pleased that, overall, you’re happy with the care and support you received.
We’re sorry, however, that the change to a different care company wasn’t communicated clearly and caused you some worry. We understand how important clear communication is, particularly when it comes to care, and we appreciate you bringing this to our attention.
Thank you again for your kind words and valuable feedback. We’ll be sure to share your compliments with our carers!
Nick
Ross was super and was aware of my…
Ross was super and was aware of my problem and sorted it out
12 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your lovely feedback! We’re delighted to hear that Ross was so helpful, understood your problem and got everything sorted for you. We’ll be sure to pass on your kind words to him. Thank you for taking the time to share your experience with us!
Nick
Careline365 Excelent Customer Service
Dealing with Bobby of Careline365 was a real pleasure. He was friendly, informative and efficient and a very helpful Customer Service Professional - if the rest of our dealings with the company are a positive as our experience with him, we'll be very happy.
12 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you so much for your wonderful review! We’re delighted to hear that Bobby made such a positive impression with his friendly, informative and efficient service. Providing reassurance and support from the very first interaction is so important to us, and it’s lovely to know Bobby delivered just that.
We’ll be sure to pass on your kind words to him. We look forward to supporting you and hope your experience with Careline365 continues to be just as positive.
Nick
Straightforward process
Thank you Bobby for making the call very simple and straightforward.
It was great to speak to someone who took their time and bought their personality to the call.
12 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your lovely feedback! We’re so pleased to hear that Bobby made the process simple and straightforward. Taking the time to listen, explain things clearly and bring a friendly, personal touch to every conversation is what we strive for at Careline365.
We’ll be sure to share your kind words with Bobby. Thank you for choosing Careline365!
Nick
Réponse de Careline365
Good Morning,
Thank you for your lovely feedback! We’re delighted to hear that you found our team helpful and informative. We always aim to make every interaction as clear, friendly and reassuring as possible. Thank you for choosing Careline365!
Nick
Very professional service
Daniel was professional, friendly and very efficient. He went well beyond the usual customer care to provide a personalised, caring and highly professional service. This was particularly valued at a very difficult time.
12 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for such a lovely review. We’re so pleased to hear that Daniel provided such a professional, friendly and personalised service during what we understand was a very difficult time. We know how important it is to feel supported, listened to and cared for, especially when circumstances are challenging.
We’ll be sure to pass your kind words on to Daniel, who will be delighted to know how much his support meant to you. Thank you for taking the time to share your experience with Careline365.
Nick
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