Very helpful and efficient customer support person - Asian accent / call started 16.05hrs 05/08/2026 He sorted an issue where my payment for renewing my bike policy was refused (due to a changed ban... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Akshay was very thorough, friendly, courteous and mannerly. His English was also very good and I particularly liked how he indulged me in personal conversation and banter. Thank you, Akshay for your t... Voir plus
L'entreprise a répondu
Wish I knew about CN before. Over the years, it's been a headache to find insurers that appreciate customers with a clean claims record. We always felt cheated that their risk assessment algorithms... Voir plus
L'entreprise a répondu
I was guided by informed staff who went through everything in detail. The scope of what is covered in my Policy gives me great peace of mind. I look forward to many years of Business with this Comp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Carole Nash is known as the provider of motorcycle insurance across the UK and Ireland, with a dedicated Classic Cars division too, delivering specialist protection for classic and performance cars, as well as military vehicles. An award winning insurance broker, our team at Carole Nash are known for their expertise.
Coordonnées de contact
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The best.
Best quote, highest level of cover available for my vechicle and auto renewal. Easy to deal with and no issues in 4+ years with them.
12 mai 2026
Réponse de carolenash.ie
Thank you for your kind words and for being a loyal customer with us for over four years. We're delighted to hear that you have found the best quote with the highest level of cover for your vehicle and that the auto-renewal process has been easy for you.
If you have any questions regarding your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Carole Nash Insurance
Good very good
1 avril 2026
Réponse de carolenash.ie
Thank you for your positive feedback! We're glad to hear that you are very satisfied with our service. If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Carole Nash Insurance
Making insurance easy to…
Making insurance easy to understand,professional , efficient, reliable and maybe the best when it comes to motorbikes !!
5 mars 2026
Réponse de carolenash.ie
Thank you so much for your kind words and positive feedback. We're delighted to hear that you find our service professional, efficient, and reliable, especially when it comes to motorbike insurance. Making insurance easy to understand is very important to us, and your appreciation means a lot.
If you ever need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Carole Nash Insurance
Spent an hour on the phone looking for…
Spent an hour on the phone looking for a motorcycle quote from someone I could barely hear or understand only to be told they wouldn't in sure me unless the bike was garaged, So if I don't have a garage I'm not allowed a bike!!! Wait for the insincere reply.
2 mai 2026
Avis spontané
Réponse de carolenash.ie
Thank you for sharing your experience with us. I’m very sorry to hear about the difficulties you faced while trying to get a motorcycle quote and the frustrations caused by the call quality and the coverage requirements.
We understand how important it is to find the right insurance that fits your circumstances. The insurers that we work with have on occasion have certain endorsements and terms in order to have insurance with them which we need to adhere to. I apologise for any inconvenience caused.
If you would like to discuss your concerns further or log a complaint, please use the below link:
www.carolenash.ie/contact-us
Kind regards,
Michelle @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you so much for your kind words! We're thrilled to hear you found our service simple and effective. If you need any further assistance, don't hesitate to reach out.
Kind regards,
Chris @ Carole Nash Insurance
Excessive Pricing on Renewal
Ten-years-plus customer with a clean record, expected a lower premium on renewal. Biker friends paying much less than I am. Good service, but very disappointing outcome.
29 mars 2026
Avis spontané
Réponse de carolenash.ie
Thanks for taking the time to leave a review and thank you for being a loyal Carole Nash customer for over ten years. We truly appreciate your continued trust in us.
I understand your disappointment with the premium renewal, especially when you have a clean record and know others paying less. We always strive to offer the best rates possible based on individual circumstances, and sometimes factors beyond driving history, such as market changes, can impact premiums.
If you would like us to review your policy to see if there is a more suitable policy for you, please reach out to our team who will be happy to help.
Kind regards,
Chris @ Carole Nash Insurance
Friendly staff member to deal with
Friendly staff member to deal with. Paperwork arrived quickly.
16 avril 2026
Réponse de carolenash.ie
Thank you so much for your kind words! We're delighted to hear that you found our staff friendly and that your paperwork arrived quickly.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Carole Nash Insurance
Hassle free online service
14 avril 2026
Réponse de carolenash.ie
Thank you for sharing your feedback about our online service. We're delighted to hear that you found it hassle-free. We strive to make the insurance process as smooth as possible for our customers.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Carole Nash Insurance
I have been insured with Carole Nash for over 20 years
I have been insured with Carole Nash for a number of years and very happy to continue with them.
9 avril 2026
Réponse de carolenash.ie
Thank you for your kind words and for being a loyal customer of Carole Nash. We're delighted to hear that you have been happy with your insurance and look forward to continuing to provide you with the best service possible.
If there is anything you need or any questions you have, please don't hesitate to reach out.
Kind regards,
Chris @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you for your kind words! We're delighted to hear that you had a great experience with us. If you need any further assistance, feel free to reach out to us.
Kind regards,
Michelle @ Carole Nash Insurance
Never had a problem with the company or…
Never had a problem with the company or the person on the other end of the phone..
2 mars 2026
Réponse de carolenash.ie
Thank you so much for your kind words. We're delighted to hear that you've had a positive experience with both our company and our team. If there's ever anything you need or any way we can assist further, please don't hesitate to get in touch.
Kind regards,
Michelle @ Carole Nash Insurance
Very easy to get insurance online…
Very easy to get insurance online hassle free.
Everything was simple and straightforward
25 mars 2026
Réponse de carolenash.ie
Thank you for taking the time to share your positive experience with us. We're delighted to hear that securing insurance online was hassle-free and straightforward for you.
If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Carole Nash Insurance
Motorcycle insurance amendment
I changed the bike, and wanted to move the insurance over. I rang the office , the operator was super efficient and helpful, did the changeover at no cost, and sent out,by mail, the new policy in 2 days, absolutely brilliant service.
23 mars 2026
Avis spontané
Réponse de carolenash.ie
Thank you so much for your kind words! We're delighted to hear that our team provided you with a smooth and efficient service during your bike insurance changeover. It's great to know that you received your new policy promptly and that everything went so well. If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Chris @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you so much for your kind words. We're delighted to hear that you found the process easy and hassle-free. If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Carole Nash Insurance
I am a satisfied customer
19 mars 2026
Réponse de carolenash.ie
Thank you so much for your positive feedback! We're delighted to hear that you are a satisfied customer. If you ever need any assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Carole Nash Insurance
A friendly person on the phone
A friendly person on the phone. Unfortunately, an unjustified premium increase for a loyal customer.
23 mars 2026
Réponse de carolenash.ie
Thank you for taking the time to share your feedback with us on Trustpilot. I’m glad to hear you found our team friendly during your call.
I’m sorry to learn about your concerns regarding the premium increase. We truly value your loyalty as a customer, and I understand how upsetting an unexpected rise in cost can be.
If you would like to discuss your concerns further or to log a complaint, please use the below link:
www.carolenash.ie/contact-us
Kind regards,
Michelle @ Carole Nash Insurance
Highly Recommended!
Very competitive quote for my motorcycle policy renewal and excellent customer service! Will definitely check out Carole Nash when my house and car policies come up for renewal.
18 mars 2026
Réponse de carolenash.ie
Thank you so much for your kind words!
We're delighted to hear you found our motorcycle policy renewal quote competitive and that you had an excellent experience with our customer service.
We look forward to assisting you with your house and car policies when they come up for renewal. If you have any questions in the meantime, feel free to reach out.
Kind regards
Chelsea @ Carole Nash Insurance
Always competitive prices for cover.
16 mars 2026
Réponse de carolenash.ie
Thank you for your kind words. We’re pleased to hear that you’ve found our prices competitive. We strive to offer the best possible cover to meet your needs.
If there’s anything else we can assist you with or if you have any questions about your policy, please don't hesitate to get in touch.
Kind regards,
Chris @ Carole Nash Insurance
Motorcycle insurance has come along way…
Motorcycle insurance has come along way since the bad days, all thanks to Carolenash who stirred the competition. Brought trust & value to market
8 mars 2026
Réponse de carolenash.ie
Thank you so much for your kind words and for sharing your positive experience. We're thrilled to hear that we've been able to bring trust and value to the motorcycle insurance market, and that you have noticed the improvements over the years. Your feedback means a lot to us, and we’re always here to help with any future insurance needs.
Kind regards,
Michelle @ Carole Nash Insurance
It's easy to deal with Carole Nash
It's easy to deal with Carole Nash, straight forward.
28 février 2026
Réponse de carolenash.ie
Thank you for your kind words! We're delighted to hear that you found us easy and straightforward to deal with. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Carole Nash Insurance
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.