Very helpful and efficient customer support person - Asian accent / call started 16.05hrs 05/08/2026 He sorted an issue where my payment for renewing my bike policy was refused (due to a changed ban... Voir plus
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Lisez les avis des autres
Akshay was very thorough, friendly, courteous and mannerly. His English was also very good and I particularly liked how he indulged me in personal conversation and banter. Thank you, Akshay for your t... Voir plus
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Wish I knew about CN before. Over the years, it's been a headache to find insurers that appreciate customers with a clean claims record. We always felt cheated that their risk assessment algorithms... Voir plus
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I was guided by informed staff who went through everything in detail. The scope of what is covered in my Policy gives me great peace of mind. I look forward to many years of Business with this Comp... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Carole Nash is known as the provider of motorcycle insurance across the UK and Ireland, with a dedicated Classic Cars division too, delivering specialist protection for classic and performance cars, as well as military vehicles. An award winning insurance broker, our team at Carole Nash are known for their expertise.
Coordonnées de contact
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de carolenash.ie
Thank you for your kind words! We're delighted to hear you were pleased with our pricing and communication. If you need any further assistance or have questions, please don't hesitate to reach out.
Kind regards
Nicola @ Carole Nash Insurance
Friendly helpful staff
11 octobre 2025
Réponse de carolenash.ie
Thank you for your kind words about our staff. We're delighted to hear that you found them friendly and helpful. If there's anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
Michelle @ Carole Nash Ireland
Réponse de carolenash.ie
Thank you so much for your kind words! We're delighted to hear that you found our quotes good and our team professional and helpful. It's always our goal to provide the best service possible.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ Carole Nash Insurance
Carole nash ♥️
Chatting to the staff and very informative and helpful.
Great to explain everything about my policy and took the time out to listen.
Really great to deal with .
Highly recommended 👌
6 octobre 2025
Réponse de carolenash.ie
Thank you so much for your kind words and positive feedback! I’m thrilled to hear that you found our team informative and helpful, and that we were able to take the time to explain everything about your policy clearly. It’s always our goal to provide excellent service, so your recommendation means a lot to us.
If you ever need any further assistance, please don’t hesitate to reach out.
Kind regards,
Kristy-Ann @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you for your kind words! We're delighted to hear that you found the deal easy to manage. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Nicola @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you so much for your kind words! We're delighted to hear that you had a great experience with Carole Nash. Your feedback means a lot to us and motivates us to keep providing excellent service.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ Carole Nash Insurance
Easy to deal with good communication…
Easy to deal with good communication with the person I spoke with able to understand what they said very clearly.
16 septembre 2025
Réponse de carolenash.ie
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our communication clear and easy to understand. It's always our aim to make the process as smooth as possible for our customers.
If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Chris @ Carole Nash Insurance
My auto renewal was straight forward
My auto renewal was straight forward. I was also happy with the cost.2025
11 septembre 2025
Réponse de carolenash.ie
Thank you for your positive feedback regarding your recent auto renewal with Carole Nash. We're glad to hear that the process was straightforward and that you were happy with the cost.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Samantha @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you for your feedback!
We're glad to hear that you found the deal to be a good one for you. If you have any other questions or need further assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you for sharing your positive experience with Carole Nash through Trustpilot. We're delighted to hear you found our prices fair and service good.
If you need any further assistance or have questions about your policy, please don't hesitate to reach out.
Kind regards,
Samantha @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you for your kind words! We're delighted to hear you found dealing with us excellent and fuss-free. We strive to make every interaction smooth and positive.
If you need any further assistance with Carole Nash, please don't hesitate to reach out.
Kind regards,
Samantha @ Carole Nash Insurance
So far so good
11 septembre 2025
Réponse de carolenash.ie
Hi Karol,
Thanks for letting me know! I’m happy to hear everything’s going well so far. If you need anything or have any questions, just give me a shout.
Kind regards
Philippa @ Carole Nash
Réponse de carolenash.ie
Thank you so much for your 5-star review!
We're thrilled to hear about your positive experience with us.
If you ever need any further assistance or have questions, please don't hesitate to reach out.
Kind regards,
Hayley @Carole Nash
Réponse de carolenash.ie
Thank you for your kind words!
We're delighted to hear that you found our service easy to use and reasonably priced. If you need any further assistance, feel free to reach out.
Kind regards
Chelsea @ Carole Nash Insurance
Time to change insurer
Moved away from Carole Nash Ireland after many years. Impossible to contact to make changes to a policy renewal, wasted hours on hold on the phone in recent weeks. Emailing also extremely difficult, set up that you cannot reply or gives automated reply. Has been steadily getting worse in recent years and dreaded to think what would happen if I ever had a problem. Time to move on like all my friends.
28 août 2025
Avis spontané
Réponse de carolenash.ie
Thank you for sharing your feedback with us. I’m very sorry to hear about the difficulties you've experienced trying to contact Carole Nash Ireland for your policy renewal. I understand how frustrating and time-consuming this must have been, especially after many years with them.
If you wish to discuss this further or register a complaint, please contact us directly via: https://www.carolenash.ie/contact-us
Kind regards,
Nicola @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you for taking the time to share your experience with Carole Nash through Trustpilot. We truly appreciate your helpful and straightforward feedback.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help.
Kind regards,
Samantha @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you so much for your kind words! We're delighted to hear you found our prices good and our staff helpful.
If you need any further assistance with your Carole Nash policy, please don't hesitate to reach out.
Kind regards,
Samantha @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you for your feedback regarding the professionals with clear instructions. We are pleased to hear that our team provided you with clear and professional guidance.
If you have any further questions or require assistance, please do not hesitate to contact us.
Kind regards,
Kristy-Ann @ Carole Nash Ireland
Réponse de carolenash.ie
Thank you for your kind words! We're delighted to hear that you found our prices good and the online purchasing process easy.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ Carole Nash Ireland
Very difficult to contact by telephone
Very difficult to contact by telephone, After 15 minutes of annoying Hold muisc on their dedicated motorcyle renewal line they cut you off, dont reply to emails and dont call you back after leaving messages.
Prices are good but customer service is amateur at best.
25 août 2025
Avis spontané
Réponse de carolenash.ie
Thank you for your feedback regarding your experience with Carole Nash Ireland. I sincerely apologise for the inconvenience you have faced in trying to contact us by telephone and the lack of response to your messages. This is certainly not the standard of service we aim to provide.
We appreciate your kind words about our pricing, and we want to ensure that the service matches that standard as well.
If you would like to discuss your concerns further or log a complaint, please contact us via the link below :
https://www.carolenash.ie/contact-us/existing-customers
Kind regards,
Kristy-Ann @ Carole Nash Ireland
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